Eric Elky | Page 2

NIKKIE AND GEORGE WERE A PLEASURE TO DEAL WITH, AND I WOULD NOT HESITATE TO PURCHASE FROM THEM IN THE FUTURE. WOULD NOT HESITATE TO PURCHASE FROM THEM IN THE FUTURE. More

by Brig2007 Verified Customer Verified Customer

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Great experience at the dealership! ! Tyler,Nikki and Skinny were great to deal with and made everything easy. ! Tyler,Nikki and Skinny were great to deal with and made everything easy. More

by DUFEK361 Verified Customer Verified Customer

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George and Nikki were very kind, friendly and helpful. I appreciate that they made my experience at Wallys less stressful, as making a big purchase can often be. Thank you both! I appreciate that they made my experience at Wallys less stressful, as making a big purchase can often be. Thank you both! More

by sonyalee13 Verified Customer Verified Customer

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Jake was fantastic and answered all of my questions thoroughly. Wally’s Nissan of latham always gives me the best deal and makes my time spent there important to them and valued. Will definitely be sho thoroughly. Wally’s Nissan of latham always gives me the best deal and makes my time spent there important to them and valued. Will definitely be shopping there for all my car needs. More

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Tried to buy my lease and dealer didn’t want to help because there was “nothing in it for them” and it would “tie up their staff” even though I was the only customer in the showroom. They failed to see because there was “nothing in it for them” and it would “tie up their staff” even though I was the only customer in the showroom. They failed to see this was my second consecutive lease and I wasn’t servicing with dealerships. Short sighted. They pushed me to Nissan to buy out my lease directly even though Nissan had pushed me to the dealer. It got worse from there because we found out my title had been issued incorrectly after I moved from one state to another. The dealer again refused to help with the purchase, this time citing risk of fines from the state, but advised me they’d be happy to purchase my car directly. It shows that all they care about is profit. Cars like mine with less features are priced over $29000 and they wanted me to sell to them for $23000. It comes from the top of the organization. Look at reviews of Wally’s businesses, especially Ford. I would RUN from Wally’s organization. More

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Nate was my salesman and by far made this car purchase the easiest I’ve ever had!! I literally picked my car out, signed my paperwork and was on my way!! Really easy going and great experience overall!!! the easiest I’ve ever had!! I literally picked my car out, signed my paperwork and was on my way!! Really easy going and great experience overall!!! Thanks again Nate for everything!!! More

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Always very friendly and informative service Sam always takes care of my needs and concerns. Definitely recommend takes care of my needs and concerns. Definitely recommend More

by Rjcorriveau87 Verified Customer Verified Customer

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The sales department was a pleasure to work with ,and the service department was also good service department was also good More

by williamsavige65 Verified Customer Verified Customer

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They’re awesome! Very simple process especially with the maintenance package that I pre-paid for. Very professional maintenance package that I pre-paid for. Very professional More

by BREANNAHANSON3 Verified Customer Verified Customer

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*used car buyer beware**** please read to the bottom. *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call *used car buyer beware**** please read to the bottom. I waited a while before coming online to write this review because I was waiting on a call back from Derick Powers, who’s supposed to be above the general manager Eric Elky, but I never received a call back. Let me start with my sales experience was great. There was one issue with the car grinding and I was assured would be corrected and they were all super friendly and helpful. Service on the other hand was a joke and a scam. After having my car looked at by service the first time for the issue we had during sales I left with another problem, a ticking out of my front wheels, that I did not have before I got there. I made sure I called immediately after pulling out to let them know. I also informed the manger Fran before my appointment to have the grinding fixed. It took 5 service appointments and them having my car longer than I did the first 2 months to have them tell me that they figured out what the ticking was but were not going to fix it because it was safe. Even though I did not have this issue until the service crew took off all my tires brakes, rotors at my first appointment. My complaints went all the way up to the general manager Eric. He was extremely rude and unprofessional. Constantly speaking over me, and sarcastically speaking to me the whole conversation as if my concerns were a joke to him. When he gave me the wrong information that Fran, the service manger, gave him and I told him I wanted to correct some of the things he said because it WAS NOT what happen he told me no he wasn’t going to listen and I wasn’t going to correct him. The tone he had with me vs when he spoke to my fiancé earlier in the day was a complete 180. I had a ton of issues with service that if I went into detail right now this would be a book. Overall, Eric the service advisor was either clueless or purposely not listening to my concerns so they didn’t have to be addressed, which got me sent to Samantha as my advisor who was so much better and helpful and listened to what we were saying. Eric Elky was extremely unprofessional. ***he told me they weren’t going to fix the ticking because my rotors were rusted. The Carfax I was given when I was in the process of looking at the car said all brakes and rotors were brand new the month prior by fuccillo when they got the car. When I questioned Eric why it would say fuccillo did the service work he told me that they must have looked new when they got the car in so they put it down as they did the work. I have this man on a VOICE RECORDING telling me that they put information on the car fax that is not correct and the sales staff assumes and interprets what it means when selling the car. *** More

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