Eric Federico | Page 4

I went to Wayne Ford knowing exactly what I wanted & what color Escape I wanted. Eric Federico approached me as I walked in and directed me to the vehicle I wanted to purchase. He made my experience at Wayne color Escape I wanted. Eric Federico approached me as I walked in and directed me to the vehicle I wanted to purchase. He made my experience at Wayne Ford delightful. Paperwork went smoothly & before I knew it, I was driving away in my new Ford Escape. AD. More

by DOWSONA Verified Customer Verified Customer

Print

Purchased a blue certified pre-owned 2019 Mustang on 12/16/24 for a total of 40893.52. Purchased the 3 year premium warranty as well. I was only allowed to test drive the car in the parking lot, because 12/16/24 for a total of 40893.52. Purchased the 3 year premium warranty as well. I was only allowed to test drive the car in the parking lot, because it was “stick”. Everything felt fine and went ahead, as I needed a newer, reliable car for an upcoming Christmas trip. Driving the car on dry conditions I noticed the horrendous amount of wheel hop. I’ve never had this chassis Mustang and know they have issues. The following day, it was lightly raining. The car was all over the road. When I say all over the road, I’m talking cannot take a turn at more than a creep or the car would oversteer or plow. I immediately turn around and drove it to my shop. After putting the car up on the lift I started looking at the tires. By this time most of the tire shine has slung off and the tires were abhorrent. Date codes from 2018. Some of the worst dry rot I’ve ever seen on a tire. So bad that the tread is delaminating from one tire, all others show advanced signs of rot. Raised the concern to the finance manager via text (he’s awesome), and he said he would inform the sales manager to call me. I waited for a phone call for 6 hours the following day. I texted him with a video of one of the tires after I cleaned ALL the tire shine off them. I wanted to just get the issue rectified and be on my way. Anthony, the sales manager finally called me and had a poor attitude. I was told repeatedly “I’m not a mechanic, I don’t know, I don’t know what to tell you” and “I’m not in the tire business” and “I’m busy and I have customers”. After voicing my concern and frustration that I paid 40k for a vehicle that is sitting on a lift undriveable. I was told “it’s a blue certified, so we only replace the tires if they show uneven wear or won’t hold air” The front left tire is has toe wear so bad it’s missing chunks, and the tread is completely gone, as well as the horrible dry rot. “I’ll talk to someone on Monday and we’ll get back to you”. The thing that really angers me is I drove this car for a day with these tires. The car did not handle nor drive like it should have, and was a serious safety liability to myself and everyone else on the road. My holiday trip is now postponed due to not having a vehicle to take, and now I wait to see if they are going to rectify it. I simply want what I paid for. Did they know about the tires? Maybe. Is that why I wasn’t allowed to test drive it on the street in wet conditions? Was it deceptive and misrepresented by someone soaking them in silicone based tire shine to hide imperfections? Definitely. Could someone have gotten seriously hurt or killed? Most definitely. The irony is on their Facebook their tag line is “our customers are like family, and that’s a big deal”. I’d challenge anyone there to put their family in this car with these tires and do 70 down 287. I was going to hold off on this review until a resolution or until they told me to bug off, but the whole thing up until this point has been a negative. I have a car I paid for and cannot safely drive.I have the means to replace the tires, the knowledge and equipment to do so, but what about the single mom strapped for cash? What about an unsuspecting family? As an automotive technician myself you are constantly fighting this preconceived notion that all mechanics are crooks, are out to screw you, and I honestly see why people say that, especially about dealerships. Update 10/23/24…removed the tires to check the brakes because I do not trust that they did everything they said they did. Front brake pads are under 50% wear that would warrant replacement under their “blue certification” and the front left strut seals are gone causing an oil leak from the strut. Final update 12/23/24. I had two options, considerably cheaper new tires or the value of said cheaper tires ($800). I’m paying 1247.00 plus tax to replace them with the same tires. I also replaced the brakes and struts at my own expense (1300 in parts). More

Print

Great dealership, service department, sales and finance department. You won’t be disappointed when you go there. department. You won’t be disappointed when you go there. More

by BRKNAPP115 Verified Customer Verified Customer

Print

The service technician was very polite. I was able to get an oil change quickly. My experience at the dealership was good. I was able to get an oil change quickly. My experience at the dealership was good. More

by ARIXDRIVER Verified Customer Verified Customer

Print

Team was professional, efficient and very personable. Explained everything in detail in regards to the finance and the app Explained everything in detail in regards to the finance and the app More

by KLM4896@ msn.com Verified Customer Verified Customer

Print

This is the best experience I've ever had buying a car. I like ford just because of the people I've delt with here. I have two fords now. I'm a ford man safe to say ! Thanks for everything see you on the n I like ford just because of the people I've delt with here. I have two fords now. I'm a ford man safe to say ! Thanks for everything see you on the next one. More

by Zacharymayo15 Verified Customer Verified Customer

Print

Everything went smoothly. Transition to the new car was easy. Everyone was extremely professional as always. Transition to the new car was easy. Everyone was extremely professional as always. More

by LANJBK7 Verified Customer Verified Customer

Print

Excellent customer service. Fair price, no haggling, flexible, responsive and easy to work with. I am a customer for life. Fair price, no haggling, flexible, responsive and easy to work with. I am a customer for life. More

by wshinz Verified Customer Verified Customer

Print

They are Great people they care about what is going so they gave you the right price they gave you the right price More

by christinaloismason76 Verified Customer Verified Customer

Print

Customer Service: Friendly, knowledgeable staff who are attentive to customer needs and provide excellent communication. Transparency: Clear and honest communication about prices, financing Post-Sa are attentive to customer needs and provide excellent communication. Transparency: Clear and honest communication about prices, financing Post-Sale Support: Excellent after-sale service More

by Neluccio Verified Customer Verified Customer

Print