Eric Fernandez Cervantes

Eric was such a great person to work with! If you ever visit Mazda Elk Grove, please ask for him. He’s very professional and not at all pushy. I felt so comfortable throughout the whole proces If you ever visit Mazda Elk Grove, please ask for him. He’s very professional and not at all pushy. I felt so comfortable throughout the whole process. This is my first car, and I’ve been getting excellent service. Thanks again, Eric! More

Report | Print

The porocess was fine and representativs were nice. What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it wa What is not okay is that my husband asked for the fluids to be topped off (i.e. brake, coolant and power steering) as the car is older and when it was check, the levels were low. The rep said he would check to see if its okay, then stated he is going to go and drive the vehicle to get to topped off. He brought it back saying it was done but when I got home with the vehicle and had my husband check, it wasn't topped off at all and the levels were exactly the same. So either the service department lied and said they did or the Sales rep did. Either way, that's a horrible way of conducting business. They also pre install every vehicle with a way point GPS tracker and tried to make us pay $1000 more to activate the device through them because they put it on the car. More

by CMA25 Verified Customer Verified Customer

Report | Print

Asking for Eric when you are looking for at Mazda Elk Grove ! He is fast, patient and takes care of customers a lot! Everything simples and quick process! They committed everything they said and explain Grove ! He is fast, patient and takes care of customers a lot! Everything simples and quick process! They committed everything they said and explain all things to make sure you understand before buying ! Great dealership and all employees ! More

Report | Print

Eric was wonderful to work with. Very professional and not pushy at all. My wife and I felt very comfortable throughout the entire process. Thank again Eric! Very professional and not pushy at all. My wife and I felt very comfortable throughout the entire process. Thank again Eric! More

Report | Print

I returned my leased Mazda CX90 PHEV and purchased a new Mazda CX50 Hybrid at the Elk Grove showroom. It was a smooth experience and Eric was very helpful and kind throughout the process. He provided me the Mazda CX50 Hybrid at the Elk Grove showroom. It was a smooth experience and Eric was very helpful and kind throughout the process. He provided me the required information, answered all my questions, offered a test drive and also offered snacks while I waited for the paperwork to be completed. It was a pleasant experience, thanks to Eric! More

Report | Print

It’s always a pleasant visit when we come to this location. The team here takes great care of us all the time. We’ve had our first purchase here and have been getting excellent service for a couple o location. The team here takes great care of us all the time. We’ve had our first purchase here and have been getting excellent service for a couple of years now, and going onto our second car, we look forward to seeing the team even more. Thank you Team Elk Grove Mazda! More

by lygerBwyld Verified Customer Verified Customer

Report | Print

Eric was wonderful and kind and did an amazing job of getting us a deal that worked for us so we could get our new Mazda. The whole experience was quick and I would definitely recommend Eric to anyone we getting us a deal that worked for us so we could get our new Mazda. The whole experience was quick and I would definitely recommend Eric to anyone well as Mazda of Elk Grove. Thanks for all your help Eric! More

Report | Print

Mazda of Elk Grove is very friendly and well organized. Especially, my sales man Eric Fernandez was very considerate and courteous. He helped me and my husband to choose new Mazda CX 50 effectively. I Especially, my sales man Eric Fernandez was very considerate and courteous. He helped me and my husband to choose new Mazda CX 50 effectively. I really do appreciate to Eric and Ovais as well. More

Report | Print

Third car from Erick, best guy hands down. Will be back for a fourth when it's time to upgrade! Will be back for a fourth when it's time to upgrade! More

Report | Print

I had an exceptionally positive experience with the dealership. Every team member I interacted with was highly professional and genuinely helpful. The service I received was excellent, and the staff de dealership. Every team member I interacted with was highly professional and genuinely helpful. The service I received was excellent, and the staff demonstrated a strong level of knowledge regarding my vehicle inquiry. Speaking from my personal experience, the entire process, from start to finish, was remarkably smooth and efficient. More

by Joseph_khon Verified Customer Verified Customer

Report | Print