Eric Fernandez Cervantes | Page 2

Excellent service. Willing to work with you on price. Provided coffee… A+. Was patient during test driving. Willing to work with you on price. Provided coffee… A+. Was patient during test driving. More

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Very clean, courteous staff and knowledgeable about their work and products. I liked that they had free drinks and snacks for the kids. work and products. I liked that they had free drinks and snacks for the kids. More

by grod1959 Verified Customer Verified Customer

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Focus was not on the person taking vehicles, prices was way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over k way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over keys and then it needs gas, windshield fluid and two tires missed on shine. More

by lgruen967 Verified Customer Verified Customer

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I had a really great experience at Mazda Elk Grove. Eric was amazing and did not pressure me or anything and answered all my questions. Eric was amazing and did not pressure me or anything and answered all my questions. More

by marissabordner Verified Customer Verified Customer

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Honesty responsibility friendly good service dedication customer priority, mazda elk grove employees always focus concentrate on customer service customer priority, mazda elk grove employees always focus concentrate on customer service More

by jm022211977 Verified Customer Verified Customer

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They are so professional in giving us all the details that we ask/ need to know about the car we prefer. And they are amazing !!!😊 that we ask/ need to know about the car we prefer. And they are amazing !!!😊 More

by geo.clamor Verified Customer Verified Customer

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Great customer service and smooth car loan process. As a first time Mazda buyer, I would have appreciated more detailed information about the car As a first time Mazda buyer, I would have appreciated more detailed information about the car More

by kia.moua10 Verified Customer Verified Customer

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The staff here, especially Eric, were incredibly helpful and made the process of purchasing my new vehicle smooth. Everyone was attentive, answered all of our questions thoroughly, and made us feel comforta and made the process of purchasing my new vehicle smooth. Everyone was attentive, answered all of our questions thoroughly, and made us feel comfortable throughout the experience. I truly appreciate the excellent customer service. More

by Fati Verified Customer Verified Customer

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Outstanding Experience at Mazda of Elk Grove ⭐⭐⭐⭐⭐ (5/5 stars) I recently purchased the Mazda CX 6 PP. from Mazda of Elk Grove and had an exceptional experience from start to finish. The dealershi (5/5 stars) I recently purchased the Mazda CX 6 PP. from Mazda of Elk Grove and had an exceptional experience from start to finish. The dealership had exactly what we were looking for right on the showroom floor, which made the process incredibly smooth. The dealership itself was immaculate and well-organized. You can tell they take pride in maintaining a professional, welcoming environment for their customers. Every staff member we encountered was genuinely helpful and went above and beyond to make us feel comfortable. Someone even brought me water during our visit, which was a thoughtful touch that really stood out. Our salesperson, Eric Fernandez, was fantastic to work with. He was knowledgeable, patient, and truly helpful throughout the entire purchasing process. Eric made sure we understood all our options and never pressured us into anything we didn't want. The chief financial officer, Jeffrey who handled our financing paperwork was incredibly kind and relatable. He made what could have been a stressful part of the process much more manageable and less painful. His approach really put us at ease during the financial discussions. Vehicle Preparation & Service Department Before bringing my car out, their service team went above and beyond with vehicle preparation. They thoroughly cleaned the car, filled up the gas tank, removed the roof racks, and completed what appeared to be a comprehensive 37-point inspection. They even ensured the windshield wiper fluid was topped off. Everything was checked and ready for me to drive home with complete confidence. Overall This dealership exceeded our expectations in every way. From the clean, organized facility to the exceptional customer service, seamless financing experience, and meticulous vehicle preparation, Mazda of Elk Grove has earned our trust and recommendation. If you're looking for a Mazda in the area, I highly recommend giving them a visit. Not to miss! The service department made sure not only my car clean and sparkly! They also checked to make sure everything was running well! Appreciate them! I will definitely return for future automotive needs! I love this car!! More

by Michelle G Verified Customer Verified Customer

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Very pleasant staff and the dealership. I liked my new Mazda. Eric was really professionally. I liked my new Mazda. Eric was really professionally. More

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