Eric Francke | Page 32

Amazing! Amazing! Amazing! I had a wonderful experience at Toyota of Braintree. Joe Lawlor went out of his way to make sure I got the car and deal that I wanted. I was able to f I had a wonderful experience at Toyota of Braintree. Joe Lawlor went out of his way to make sure I got the car and deal that I wanted. I was able to find the make model and color I wanted. I was greeted by Joe right went I walked in and he was friendly and made me feel welcomed. Before I left with my new car, Joe helped me set up my blue tooth and made sure I knew how to use all the functions of my car. I would recommend this dealership and especially if you can work with Joe! More

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Great Experience at Toyota of Braintree Very easy and enjoyable experience . The staff was very helpful and knowledgeable about the vehicles they sell daily. Mr. Joe Lawlor is a ten in my bo Very easy and enjoyable experience . The staff was very helpful and knowledgeable about the vehicles they sell daily. Mr. Joe Lawlor is a ten in my book. I wouldn't have purchased my new 2017 Toyota Tacoma on that day. I was out window shopping for a truck and Joe changed that and sold me on the Tacoma. I will return to this dealership for future vehicle purchases. More

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Buying my new 2017 RAV4 I had a very pleasant experience at Toyota of Braintree and want to thank our saleman, John Augustave for a job well done. He took as much time as nec I had a very pleasant experience at Toyota of Braintree and want to thank our saleman, John Augustave for a job well done. He took as much time as necessary and did a very good job answering all our questions. Eric, Don and Mark helped to round out the group effort and less than 24 hours after I pulled into the parking lot on Thursday afternoon I was driving away in my brand new vehicle! Currently I'm reading all the owner manuals and familiarizing myself with the many great features! Thanks, Harold Pugh More

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Review 9/26/17 Everyone was very curtious. I asked them to match the price of the car I had seen somewhere else, and they did. But I have to state that I was disappo Everyone was very curtious. I asked them to match the price of the car I had seen somewhere else, and they did. But I have to state that I was disappointed to see that they only had one female sales associate amongst a very large team of male sales associates. The car that I purchased was supposed to be ready for pick-up and it wasn't. All they had to do was slap on a registration sticker and fill one tire with air. I waited quite a while to have this done. So I took it upon myself to tell the service department that I had a long drive home and needed my car now. They took care of it immediately. I shouldn't have had to do this. They had 3 days to get my car ready for pick-up. I traveled a long way to purchase this car. They shouldn't have made we wait when the car was supposed to be ready. So I can only give them 3 stars because of this. Otherwise, I would have given them 5 stars. More

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BUY YOUR CAR HERE! Big Shout Out to Toyota of Braintree. You will not be disappointed if you go to this dealership! I was greeted (not attacked) by Emmanuel Hernandez. Big Shout Out to Toyota of Braintree. You will not be disappointed if you go to this dealership! I was greeted (not attacked) by Emmanuel Hernandez. He listened to me and what i was looking for. He was very patient with me, and i appreciate that as I had not purchased a car in a really long time. I had a budget and a deadline. I found a car that I was interested in, changed my mind and then was looking at something else. He continued to assist me with class and compassion! I believe it was a saleman by the name of John Augustave that also assisted me along with Emmanuel looking at other cars. I didn't finalize anything looking because I had run out of sunlight. I contacted them early morning with my second choice I spoke with Mark McElroy, again was greeted and treated with respect and patience, gave me details on financing options and the process to obtaining my new car! Not many people can say that they actually spoke with the owner of a car dealership- Greg Tufankjian took the time to reach out to me making sure i had the experience and the car i wanted! Thank you Greg! Other credits to Brain McGrath, Eric Francke (i hope i spelled that right) and the service department of the installation of my alarm and auto start- my car shines like a diamond! Again thank you all - Toyota of Braintree is the place to purchase your next new or used car or truck! More

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excellent customer service! The entire experience was pleasant, efficient and painless! Every staff member dealt with were professional, friendly and knowledgeable. Bob Keough a The entire experience was pleasant, efficient and painless! Every staff member dealt with were professional, friendly and knowledgeable. Bob Keough and Tony DePina were very accommodating and didn't hesitate to assist with any questions or concerns we had. They made absolutely sure we were happy with our decision to purchase. The entire process was handled through them and the transition was very smooth. Sunny in the finance department was very thorough and made certain all documents were prepared accurately. Eric in the service department was very helpful in explaining the maintenance schedule. I wouldn't hesitate to recommend this dealership to anyone considering a purchase of a Toyota vehicle. More

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Friendly, positive, helpful The dealership was impressive. I was taken care of immediately on a busy weekend. Before I arrived Eric had answered my questions and made me feel con The dealership was impressive. I was taken care of immediately on a busy weekend. Before I arrived Eric had answered my questions and made me feel confident. They worked with me on my concerns.They helped me get good pricing and Sunny offered to help me with a financing problem on his day off. Jordan changed my car mats without me asking and stayed with me thru the whole process. More

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Continued Great Experience Fourth time in twenty years that I have got a new car at dealership (two purchases and two leases) . Continued great experience dealing with sales Fourth time in twenty years that I have got a new car at dealership (two purchases and two leases) . Continued great experience dealing with sales and service and driving the cars. Each time I browsed various car dealerships but always went back to this dealership. More

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Good buying experience We were in desperate need of a new car after our 2001 Camry hit 170000 miles. It was still running but we didn't wish to take a chance with safety. We We were in desperate need of a new car after our 2001 Camry hit 170000 miles. It was still running but we didn't wish to take a chance with safety. We planned on visiting a few different dealers and Tufankgian was our 1st stop. We were aware of the hovering and high pressure sales pitch ....but...it didn't work out that way. A young polished ,professional accompanied us outside and was quite thorough regarding each request we inquired about. it was actually a pleasure working with him and making our final decision. There was no need to go elsewhere. we wanted to complete the sale with him and we were amazed how smoothly the transaction took place . We drove away in our new 2016 Toyota SUV and arrived home happy and stress free...Jordan was a courteous , well informed gentleman.....a class act and asset to your business. Eric Franke was also awesome in completing the transaction... The contract was explained in detail. He made it a point to be sure that we understood the details of the contract and answered our questions including those we hadn't thought of asking. His expertise proved to be quite remarkable as we brought this to his attention. We felt quite satisfied and thankful they were our team members . YES...we will return. In the meantime, we will share our experience... More

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Exactly what you would expect from a car dealership My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, My wife and I have purchased 7 brand new cars and trucks from this place over the past 10 years. Not sure what counts as "regulars" in this business, but I would think we are in ballpark. I purchased new Tundra on Tuesday night. Never test drove it (shame on me), and turned in a 2016 Limited. Wasn't happy with price, but moved on to just get it done. I was not (and am not) happy with the way the new truck rides, and told as much to salesman on Thursday (36 hours after purchasing). Finance guy called me on Friday and told me to bring truck in sooner rather than later, and mentioned Saturday. I brought it in Saturday afternoon with my 2 kids in tow and took new 2016 Limited for test drive (never even knew it was on lot). After test drive, they had me sit around the showroom for an hour plus, all the while taking new customers. And never getting back to me. Again: 7 vehicles we have purchased over past 10 years, and this is how they treat me. I left after an hour plus of being ignored, and am still waiting over 24 hours later for them to get back to me (or even acknowledge me). Do yourself a favor and visit the 5+ other toyota dealerships in the area. If this is how they treat me, how will they treat you? More

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