Eric Giovanello | Page 20

Best Ever. Derek is amazing! He helped me look for a car that suited my needs, and when he didn't have one in stock, he went out and got me exactly what I wanted. My family has bought 7 cars from him. We wo that suited my needs, and when he didn't have one in stock, he went out and got me exactly what I wanted. My family has bought 7 cars from him. We wouldn't go to any other dealer. Eric is always there to step up and help. Their customer service is outstanding, They treat us like family. More

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After a car accident left my son's car total, we went in search of the exact same model to replace it. I located such a vehicle at South Easton Motor Sales. While the dealership is roughly 90 minutes from m search of the exact same model to replace it. I located such a vehicle at South Easton Motor Sales. While the dealership is roughly 90 minutes from my home, we went to test the drive the vehicle as we had determined that it was what we were looking for. When I called ahead to make an appointment, it is a pandemic after all and my drive is quite far on a Friday evening (9/24/21) in rush hour traffic, I was told they don't take them. Upon arriving, we went inside and asked to see the vehicle. We test drove it, conducted a visual inspection and after some back and forth, reached an agreement to purchase the vehicle. I agreed to place a deposit on the vehicle to hold it while they serviced it and we conducted an exchange of payment in full for the title. This is where things went wrong...Because I lived so far away and was concerned about my teenaged son driving his new vehicle 90 minutes through areas he'd never been back to our home state of NH, I inquired about delivery. They said they would not deliver, that I would need to mail them a cashier's check and then they would mail me the title after they received my check and I could register the vehicle in NH, get plates and then come get the vehicle and drive it home. THIS PROCESS IS WRONG ON SEVERAL LEVELS. 1. In order to not LEGALLY charge MA state sales tax on the vehicle the dealership MUST make delivery of said vehicle to the state of NH. I discovered this upon purchase of a subsequent vehicle from another MA dealership. 2. Upon calling the NH DMV I learned that as long as I have a signed purchase and sales agreement, which I did, I could obtain temporary plates for my vehicle. There would be no need to send a cashiers check in advance of receiving my vehicle and title. These legal issues aside, I did not hear back from my sales rep Eric ever again. I did call the dealership after the weekend, on 9/27/21, to follow up on the title and was told that they still had not located it. On 9/28 I spoke with Derek who informed me that the title had never been received from the dealership they purchased the vehicle from, that it was still with the bank. Listings of the vehicle on Edmunds.com indicate that the vehicle had been listed for sale since 7/24/21 (as of the writing of this review it has been actively for sale for 82 days according to Edmunds.com), yet in those 2 months from listing the vehicle until the time I executed a purchase and sales agreement for it, the dealership had not taken possession of the title? The title issues continued. Another call to the dealership was made on 9/30 when I was told they were waiting on the title to be sent from the bank. It would be in hand by the following week. On 10/5 I made another follow-up call as no one was proactively reaching out to me to advise on the status of the title. Again I was told that the title had not been received, but that Derek would be driving to the dealership that sold the vehicle the next day to inquire in person. IMPORTANT: ON THIS SAME DAY, 10/5/21 THE LISTING FOR THE CX5 THAT I HAD AN EXECUTED A PURCHASE AND SALE AGREEMENT FOR ON 9/24/21 WAS UPDATED WITH A NEW, HIGHER PRICE. This indicates that the dealership was still actively attempting to sell the vehicle for which we had a P&S for. At this point I started looking for vehicles elsewhere as after over 2 weeks of back and forth on the title issue I was becoming less and less confident that the dealership would be making delivery of this vehicle to me. On 10/7/21 I received a message from Derek that the title had still not been received and that he would call me at the beginning of the week, 10/11 or 10/12 if they happened to be closed for the holiday, to update me. It is 10/14/21. I have received no further calls. I am done chasing this business for a vehicle that they seem to have no intent of selling to me, especially in light of their not understanding their legal obligations as dealers in the State of MA in regards to taxation and delivery of vehicles to out of state buyers. The vehicle IS STILL LISTED AS ACTIVELY FOR SALE ON THEIR WEBSITE AT THE HIGHER PRICE. The only thing I am grateful for is that upon seeing the title wasn't on premises, my initial sales rep Eric had the good grace to NOT take a deposit from me, but that is probably the only good thing I can say about this entire experience. This experience has been fraught with poor customer service, bad business decisions and what sounds like either ignorance of MA tax law or blatant disregard. Either way, I would strongly recommend not doing business with this company. More

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Great buying experience! I’ll definitely refer everyone I know! Needed service after my warranty was up and they took care of my car quickly and gave me a loaner! Best car buying experience I’ve ever had know! Needed service after my warranty was up and they took care of my car quickly and gave me a loaner! Best car buying experience I’ve ever had More

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I’ve only ever bought cars from this dealership. Their customer service is outstanding and they take the time to walk you through things and never made me feel pressured to buy a car. customer service is outstanding and they take the time to walk you through things and never made me feel pressured to buy a car. More

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How purchasing a car should be. No pushy salesman or finance dude pushing you to buy a car that day. Friendly and helpful staff. Integrity, respect, and great customer services. Best car buying experien finance dude pushing you to buy a car that day. Friendly and helpful staff. Integrity, respect, and great customer services. Best car buying experience. More

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Excellent service from the beginning we decided to get a different vehicle from their Lodge inventory and they went over everything on it before they gave it to me when I had a minor issue down the road the different vehicle from their Lodge inventory and they went over everything on it before they gave it to me when I had a minor issue down the road they were prompt and fixing it and helping me with great attitudes More

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My family and I have bought 5+ cars from Eric and Derek. I have sent numerous friends to them who have purchased cars. We have ALL been extremely happy with our purchases and their services. These guys s I have sent numerous friends to them who have purchased cars. We have ALL been extremely happy with our purchases and their services. These guys stand by everything they sell. You cannot ask for a better company to work with!!! More

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I have bought 4 cars from this dealership .any little problems I encountered were fixed immediatly I have never had any major problems with any car I bought they always go above and beyond to make sure problems I encountered were fixed immediatly I have never had any major problems with any car I bought they always go above and beyond to make sure the cars are good to go. I also sent my daughters aunt and they bought a car for there son again no problems at all I will continue to buy from them there is no pressure very well laid back approach i will send more people there because you can trust them completely More

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Stay far away from this dealership. I was promised a safe vehicle and that the car would have a a complete work up before I picked it up. I let them know I would be bringing it by my mechanic after buying it vehicle and that the car would have a a complete work up before I picked it up. I let them know I would be bringing it by my mechanic after buying it to ensure they knew I meant business about it getting the work done that it needed. After purchasing it, my mechanic found many things that needed to be fixed. The car was not even properly aligned. Sent the car back to have those issues taken care of. Pick the car up a few days later, and it was shaking really bad. So I brought it back to my mechanic. The drive shaft needed to be replaced. Beyond frustrated I again had to be without my new car and put back into one of their crappy rentals, i voiced my frustrations to the GM. He was very rude, but agreed to have the issue fixed, and that’s because he had to because the car is under warranty. After going back and forth today with Derek, he sent me a very nasty emotionally charged email after I asked him to email me what was done to the car. Trust me pal, I’m just as happy to part ways as you are. I just got my car back today. They destroyed many of the lug nuts, and they decided to also replace my brand new Firestone all season tires that came with the Jeep, with this random off brand I’ve never heard of without asking me. There’s also red silicone smeared all over the brake pads. This could have all been avoided had they not cut corners and tried to take the cheap way out, hoping I wouldn’t notice. I am appalled at the shotty work, and their utter lack of customer service. From start to finish this car buying experience has been awful. Im excited to see the response from the owner trying to make excuses for all of these problems though!! More

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Return customer. Bought another vehicle from a different dealer and the engine blew after 6 months. As Eric and I both agreed, its those life lessons that are the hardest. Returned to where I should have bo dealer and the engine blew after 6 months. As Eric and I both agreed, its those life lessons that are the hardest. Returned to where I should have bought earlier and had a seamless transaction. Very professional and honest. Lisa was a big help dealing with the bank. Many choices and only quality pre-owned vehicles. Couldnt recommend this business higher. And thats coming from someone who has experienced the difference. More

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