Eric Koval

Outstanding performance as always. Safety recall completed in less than an hour. Good waiting area with coffee! Safety recall completed in less than an hour. Good waiting area with coffee! More

by josette54 Verified Customer Verified Customer

Report | Print

Amazing service, fast & helpful. Answering all my questions. & wven printed a list of concerns I had about our vehicle. Answering all my questions. & wven printed a list of concerns I had about our vehicle. More

by kellbean03 Verified Customer Verified Customer

Report | Print

The Matthews Hyundai of Greece service department is a high quality outfit. Every time I have needed service they have performed without error. They are all very professional and very cordial. Top notc high quality outfit. Every time I have needed service they have performed without error. They are all very professional and very cordial. Top notch department, nice surroundings. My beef with my Hyundai Santa Fe is some of the inferior engineering I have experienced with my '21 and now my '23. Between the two cars I have had to have had horns replaced 5 times!!! And I know I am not alone because others with the same vehicle tell me they have had the same problem. I do not have time for such madness. FIX IT for heaven's sake. Also, I just had to pay $100 to have my wipers put back in sync. I have been driving for 60+ years and have never once needed wiper synchronization. This vehicle has done it twice. The vehicle has many admirable qualities but they are overshadowed by these annoyances that would be expected in a 3rd rate vehicle. It's shameful! I will be amazed if you even read this. More

by ROCHESTERAPPAREL Verified Customer Verified Customer

Report | Print

Was a weird experience an wasn't sure my car would be fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened agai fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened again More

by mallory2791 Verified Customer Verified Customer

Report | Print

Was a weird experience an wasn't sure my car would be fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened agai fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened again More

by mallory2791 Verified Customer Verified Customer

Report | Print

Was a weird experience an wasn't sure my car would be fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened agai fixable, but Eric and the team there were able to find out the issue and fix it within 2 days and gave me relief they'd help if it ever happened again More

by mallory2791 Verified Customer Verified Customer

Report | Print

It was a no pressure sale! I felt comfortable with John the sales and the staff that supported him during this salw. I felt comfortable with John the sales and the staff that supported him during this salw. More

by ccoia01 Verified Customer Verified Customer

Report | Print

Always thorough explanation of current issue and explored all possible remedies to address the current problem. all possible remedies to address the current problem. More

by Jeffrey.Raetz Verified Customer Verified Customer

Report | Print

I don't know how many times I can say this, but Matthews has the best service department around. Customer service is excellent! has the best service department around. Customer service is excellent! More

by eaddison1970 Verified Customer Verified Customer

Report | Print

Eric is such a nice serviceman! He is always so helpful, kinds and personable, he makes sure to ask questions about any issues I’m experiencing with my vehicle and makes sure I’m co He is always so helpful, kinds and personable, he makes sure to ask questions about any issues I’m experiencing with my vehicle and makes sure I’m comfortable in the waiting area. He retrieves me car for me after the service is completed too! More

by traciefishman Verified Customer Verified Customer

Report | Print