Eric Koval
Eric Koval at Matthews Hyundai of Greece

Eric Koval

Service Advisor

Matthews Hyundai of Greece

3975 W Ridge Rd
Rochester, NY 14626

Contact Me
4.7
86 Reviews
4.7

86 Reviews

Write a Review

86 Reviews of Eric Koval

June 02, 2025

Dealership Rating
Employee Rating

Great customer service,knowledgeable people and good customer experience always encourage customers to share their experiences More

by IKKIK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

June 02, 2025

Dealership Rating
Employee Rating

I was not expecting to be told to go half on a battery for a vehicle we just purchased because a tow truck driver assumed I left my lights on in which I didn't More

by ARTHURKING1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Very professional and informative about what needed to be done and the approximate cost of all the services needed More

by bodenrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 26, 2025

Dealership Rating
Employee Rating

Eric Koval is the best. Helpful polite and professional. He makes the repair experience so pleasant and enjoyable More

by nbentiv2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Matthews Hyundai of Greece responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

May 26, 2025

Dealership Rating
Employee Rating

I was 3 days over my warranty for 30k maintenance. I told him not to do it just change the oil even though they had to replace my engine when I had like 6,000 MI on it total lemon my horn has stopped More

by jrazorfgp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Scharping

May 28, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 25, 2025

Dealership Rating
Employee Rating

Service department manager was verbally abusive and accused me of sabotaging my own engine and blamed other shops of performing the work I took my car to their shop for. I took my car in because check More

by cvijecerata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Scharping

May 28, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 23, 2025

Dealership Rating
Employee Rating

The service dept guy were Awsome including Sam the shuttle driver ! I use a walker and they all were very very helpful! More

by JOHNLOVE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping , Sam the shuttle driver was Awsome!

May 28, 2025

Matthews Hyundai of Greece responded

Hi John- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 19, 2025

Dealership Rating
Employee Rating

Professional, friendly, efficient, customer focused, clean, convenient location, answers customer's questions and addresses customer's concerns, More

by virginiaelizabethrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 19, 2025

Matthews Hyundai of Greece responded

Hi Virginia- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2025

Dealership Rating
Employee Rating

I am very pleased with the professionalism and courtesy that I’m always shown when I go there! More

by piggly5892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 19, 2025

Matthews Hyundai of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 11, 2025

Dealership Rating
Employee Rating

I wasn't aware that there was a staff shortage. So I would have to leave my car. Then they didn't have the part to fix my car when they thought it was in stock. Now I have to miss some time at work More

by gcb411us
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

May 12, 2025

Matthews Hyundai of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

1
...

Dealership Inventory (263 Vehicles)

used 2018 Ford F-150 car, priced at $23,999
2018 Ford F-150
used
Magnetic exterior
Automatic
Four-wheel Drive
used 2022 Hyundai Elantra car, priced at $20,999
2022 Hyundai Elantra
used
Scarlet Red Pearl exterior
CVT
Front-wheel Drive
used 2023 Hyundai Kona car, priced at $23,999
2023 Hyundai Kona
used
Ultra Black exterior
CVT
All-wheel Drive
used 2018 Ford Escape car, priced at $13,999
2018 Ford Escape
used
Shadow Black exterior
Automatic
Four-wheel Drive
used 2022 Hyundai Tucson car, priced at $24,799
2022 Hyundai Tucson
used
Intense Blue exterior
Unknown
All-wheel Drive
used 2024 Toyota Grand Highlander car, priced at $45,998
2024 Toyota Grand Highlander
used
Celestial Silver exterior
Automatic
All-wheel Drive