Eric Laurendeau

I always receive such great customer service every time I come in, and they always make you feel valued. come in, and they always make you feel valued. More

by aliegats35 Verified Customer Verified Customer

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First of all, I guess I need to say that I was surprised at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau was very honest with me, researched the recalls on the A/C, set my expectation correctly on the estimate, and got the car into the shop promptly. And I congratulate the mechanic on the ability to basically disassemble the car and put it back together in a reasonable amount of time, with everything working right including the AC. I'm happy with the outcome and figure the bill for the work was reasonable. Oh. When I picked up the car, I noticed a small dent abrasion in the driver side door that had not been there. I called this to the repair steward Amber Winter's attention, and in one more visit, it was totally corrected. Disappeared. Very grateful for that response as well. More

by Greg Verified Customer Verified Customer

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Great service advisor. Took great care of me and was no nonsense. I have other choices but I drive out of my way to have my car serviced here because it’s done right. Took great care of me and was no nonsense. I have other choices but I drive out of my way to have my car serviced here because it’s done right. More

by CTChief02 Verified Customer Verified Customer

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I wanted an issue with the paint on the inside of the passenger door addressed. Before looking at my car the advisor said he looked it up and no other cars have the same issue so they won’t cover it sin passenger door addressed. Before looking at my car the advisor said he looked it up and no other cars have the same issue so they won’t cover it since I’m out of warranty. I would have expected him to at least look at before a decision was made More

by holter.kimberly72 Verified Customer Verified Customer

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Eric was friendly, courteous, and honest. He always stars what is necessary and what is upcoming in future maintenance. The mechanics who worked on our car did an excellent job. I feel this d He always stars what is necessary and what is upcoming in future maintenance. The mechanics who worked on our car did an excellent job. I feel this dealership has earned my trust and business. More

by Dev3c Verified Customer Verified Customer

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It was a very good experience with Honda of the Avenues. Eric was very knowledgeable and very helpful. Eric was very knowledgeable and very helpful. More

by prasanna_uk2000 Verified Customer Verified Customer

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Eric is always helpful and advocate for the customer. He is also very knowledgeable and helped guide me in the right direction. He is also very knowledgeable and helped guide me in the right direction. More

by SCAPASSO00 Verified Customer Verified Customer

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I was quoted $2k for maintenance based on mileage prior to my car even being looked at by a tech. After paying for the maintenance, including oil change, I was sent home with my car. As I pulled out of my to my car even being looked at by a tech. After paying for the maintenance, including oil change, I was sent home with my car. As I pulled out of my driveway the following day, the splash guard underneath my car fell off, revealing a bungee cord that was installed. The front bumper was also hanging off the front of my car. I had to bring my car back for this to be fixed. My car was taken back and the tech indicated they had to take my front bumper off in order to see if there was damage behind. Twenty minutes later, my car was brought around front to send me on my way. I stood in silence with the advisor, Eric, who presented the car to me without saying a word. Sales tactic. When I broke the silence and asked what was wrong with the car, he couldn’t articulate what was fixed, but indicated I was “made whole” although I couldn’t see underneath the car. Terrible customer service. Will never bring my car here again. Thanks to Amber for hearing us out. More

by ndiferdi Verified Customer Verified Customer

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Easy process and great prices. I was able to find suv that is perfect for our family . I was able to find suv that is perfect for our family . More

by ptmazur Verified Customer Verified Customer

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Eric is always very helpful and is timely with his estimate on when the work will be completed. estimate on when the work will be completed. More

by MARIASMITHJAX Verified Customer Verified Customer

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