Eric Laurendeau | Page 2

Timely, efficiencient, a great experience dealing with this service department. Highly recommend them and Eric! this service department. Highly recommend them and Eric! More

by Cadillac2017 Verified Customer Verified Customer

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Eric is the best. He always responds when I have issues with my vehicle. I truly have no desire to work with anyone else. He really is the best. He always responds when I have issues with my vehicle. I truly have no desire to work with anyone else. He really is the best. More

by MOLLIE.PEARSALL Verified Customer Verified Customer

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Eric is very professional and has great customer service. I only go to Eric as he looks at the history of my car to make sure we understand what needs to be done I only go to Eric as he looks at the history of my car to make sure we understand what needs to be done More

by danazupko Verified Customer Verified Customer

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So very helpful & always let me know what was going on. Great experience, like family! Great experience, like family! More

by alyssabailey95 Verified Customer Verified Customer

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The service was excellent. All expenses were explained before the service. I was updated on status as requested. The service was completed in the timeframe I needed. GREAT J All expenses were explained before the service. I was updated on status as requested. The service was completed in the timeframe I needed. GREAT JOB!!! More

by KATHLEENRYANPVB Verified Customer Verified Customer

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I had a terrible experience the first time but Eric was great and was able to restore by interest in bringing my car here full time great and was able to restore by interest in bringing my car here full time More

by JEWELNGATUNYI Verified Customer Verified Customer

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I have been very impressed with this dealership. The service department was incredible and I really enjoyed working with Eric Laurendeau. I would recommend to anyone! The service department was incredible and I really enjoyed working with Eric Laurendeau. I would recommend to anyone! More

by Patty Verified Customer Verified Customer

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Eric was perfectly friendly and my service was completed quickly, even without an appointment. I take issue with the fact that they tried to upsell me on replacing my brake and transmission fluid at 30k mil quickly, even without an appointment. I take issue with the fact that they tried to upsell me on replacing my brake and transmission fluid at 30k miles. The Honda website (for the exact model of my vehicle) says these only need to be changed at 90k miles and 50k miles, respectively. The cost, had I agreed, would have been several hundred dollars (which people don't often expect to pay when bringing in their vehicle for a simple oil change). It seems like they are preying on people who don't appear to know much about cars or do their research on proper maintenance. It's just gross. My husband actually called the GM (his cell phone number was posted in response to a review expressing concern over the same issue I experienced) to voice his concern, and he never received a call back. We would have continued using this dealership for routine maintenance for the life of the vehicle, but after this, we won't be back. More

by ekilley Verified Customer Verified Customer

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The service appointment went exactly as promised. Eric was professional and very helpful. It was a good experience. Eric was professional and very helpful. It was a good experience. More

by moneil02 Verified Customer Verified Customer

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The overall service was quick and painless. The technician was very knowledgeable and helpful to our situation. The technician was very knowledgeable and helpful to our situation. More

by kalarbenson Verified Customer Verified Customer

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