Eric Laurendeau

Honda of the Avenues responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your visit did not meet your expectations. Regarding the seat and steering wheel position, our technicians may adjust these briefly during service in order to safely move and inspect the vehicle. They are not intentionally left altered, and we apologize if they were not returned exactly to your preferred settings. In reference to the visor request, certain components cannot legally be removed or modified due to federal safety regulations. It appears we could have communicated that more clearly, and we apologize for any confusion or frustration that may have caused. As for transportation, we do operate within a general mileage guideline for our courtesy shuttle. While we occasionally make exceptions, extending beyond our normal radius can tie up our driver and unintentionally delay other customers who are waiting for transportation. That said, we are sorry we were not able to accommodate your request that day and understand how inconvenient that must have been. Regarding the paper floor mats, protective mats are placed in vehicles during service to help keep the interior clean. They are removed when the vehicle is pulled around for customer pickup, which is why they may not have been visible at delivery. We appreciate you bringing your concerns to our attention. Customer experience is extremely important to us, and we will be reviewing your feedback with our team to ensure clearer communication moving forward. If you would like to discuss your visit further, we would welcome the opportunity to speak with you directly.

Honda of the Avenues responded

Thank you for your continued loyalty! We’re glad you always have a good experience and appreciate your feedback about the windshield decals.

Honda of the Avenues responded

Thank you so much for your kind words! We’re glad Bobby kept you informed throughout the process and that the estimate was a pleasant surprise. We truly appreciate you choosing Honda of the Avenues and look forward to helping you again in the future!

Honda of the Avenues responded

Thank you for the kind words! We’re happy to hear you consistently receive great customer service and look forward to welcoming you back whenever you need us. We truly appreciate your support!

Honda of the Avenues responded

Thank you for the fantastic review! We’re thrilled to hear Eric provided outstanding service and quality workmanship. We truly appreciate you choosing us!

Honda of the Avenues responded

Thank you for your feedback! We’re glad our team provided a detailed estimate and helped you plan for both current and upcoming service needs. We appreciate you choosing us!

Honda of the Avenues responded

Thank you for your feedback! We’re glad our team was knowledgeable, professional, and took the time to explain everything clearly. We truly appreciate you choosing us!

Honda of the Avenues responded

Thank you for the wonderful feedback! We’re thrilled Eric provided such helpful, communicative service. We truly appreciate you choosing us!

Honda of the Avenues responded

We’re very sorry for the confusion regarding your oil change package. This is not the experience we want for our customers. Please contact our service manager, so we can review your account and make this right. We appreciate you bringing this to our attention.