Eric Lugo
Eric Lugo at Starling GMC

Eric Lugo

General Sales Manager

Starling GMC

1350 S Washington Ave
Titusville, FL 32780

Contact Me
4.8
114 Reviews

HI! My name is Eric Lugo, General Sales Manager with 13 years of experience in the automotive industry. I have had the honor of being recognized as one of the top ten finance managers in the country. My passion lies not only in achieving sales excellence but also in restoring antique vehicles, a hobby that fuels my appreciation for automotive history. In my personal time, I cherish playing catch with my 5-year-old son, who inspires me every day.

Dealership Experience

2 yrs

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

114 Reviews

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114 Reviews of Eric Lugo

March 27, 2026

Dealership Rating
Employee Rating

Great experience from start to finish. They made the buying process easy and I got exactly what I wanted. More

by sjoyce919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominick Cataldi, Daniel Murari

Mar 27, 2026

Starling GMC responded

It’s wonderful to know the buying process was easy and that you got the GMC you wanted. We’re glad our staff could support you at every stage. Please let us know if there’s anything else we can do. Eric Lugo

March 27, 2026

Dealership Rating
Employee Rating

Quick and smooth from beginning to end. Thank You for getting me in and out, same day. More

by bob7fish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Murari, Shannon Finfrock

Mar 27, 2026

Starling GMC responded

Thank you for sharing how quick and smooth the process was for your new GMC Sierra 1500. We’re glad we could get you in and out on the same day. Enjoy your new truck and feel free to reach out if we can assist down the road. Eric Lugo

March 27, 2026

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Employee Rating

Sold Me A 2025 Acaida On Monday March 16th It Broke Down On The Following Saturday March 21st. Took To Dealer To Have New Battery Installed, Then On Monday Morning March 23rd It Broke Down Again. Took It Ba More

by screamineagle055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 20, 2026

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Very knowledgeable and helpful staff. Very easy to work with. Really appreciate all the time spent setting up my new GMC. Thanks More

by jimkinsey57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Schuler, Nateko Thompson

Mar 20, 2026

Starling GMC responded

It’s great to hear our staff’s expertise made setting up your new GMC Canyon straightforward. Thank you for choosing us and enjoy every drive. Eric Lugo

March 13, 2026

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Employee Rating

I’m so grateful and thankful for starling GMC. I thought I could never get another car in the timeframe that I needed one and they came through A+ rating with me. More

by torraallen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 13, 2026

Starling GMC responded

Thank you for the five-star review and for sharing your experience. We’re glad we could help you get into your Mitsubishi when you needed it. Eric Lugo

March 11, 2026

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The whole Sales team was very helpful and pleasant. They work diligently to find a vehicle that fit my needs More

by bkirelan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2026

Starling GMC responded

We’re glad our sales team could find a new GMC Acadia that matches your needs. Thank you for the five-star rating. Enjoy driving your Acadia! Eric Lugo

March 07, 2026

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Employee Rating

Excellent service from the first text message I received all the way through me arriving at the dealership. More

by ryaenjesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Murari, Shannon Finfrock

Mar 07, 2026

Starling GMC responded

We’re glad the process was seamless from our initial text through your arrival. Congratulations on your new GMC Sierra 1500. If there’s anything else we can help with, please let us know. Eric Lugo

March 06, 2026

Dealership Rating
Employee Rating

Great experience, helpful staff. Scott (GM) took ownership of a situation, leading to an improved result. More

by jsmille7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2026

Starling GMC responded

It’s wonderful to learn that Scott turned the situation into a better outcome for you. Thank you for giving us a five-star rating. We look forward to assisting you again in the future. Eric Lugo

March 06, 2026

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Employee Rating

My Experience in sales was excellent, sales team worked hard for a deal. GM has some issues to work out with transmission issues. Not making the issues a recall because thousands and thousands of GMC Canyo More

by bleyko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 08, 2026

Starling GMC responded

Thanks for sharing about your experience with Starling GMC. We appreciate your business and hope to see you again soon! Eric Lugo

March 02, 2026

Dealership Rating
Employee Rating

Nateko Thompson was our sales rep. He was ok but couldve been telling us about the car while we were test driving it. He gave the impression he really didnt want to take part in polite More

by debifield
Recommend Dealer
Yes

Other Employees Tagged: Nateko Thompson, Daniel Murari

Mar 02, 2026

Starling GMC responded

Deb, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Eric Lugo

Mar 02, 2026

debifield responded

Dear Mr Lugo, Our sales rep completed what needed to be done. He just did not follow up on the sale. He was supposed to schedule a time for me to come in for some things to be done to the car. However, I have now decided I am not interested in having these things done. Initially my husband and I came in to look at the car because it was advertised as having 76,000 miles. But when we came in it actually had 96,000+ miles! We couldnt help but feel that was deceptive. Which is why my rating was 3. Your survey asked us to rate you and we have never met you which is why I gave one star. I have lived in Brevard since 1962 and Starling has been a long standing business in Brevard. Any business can have an off day or make a mistake. So, I still would recommend Starling to others.

Mar 02, 2026

debifield responded

Email is debifield@yahoo.com

Mar 04, 2026

debifield responded

Regarding my review, debifield@yahoo.com is my email address.

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