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Eric Matos
Eric Matos at Universal Hyundai

Eric Matos

General Manager

Universal Hyundai

12801 South Orange Blossom Trail
Orlando, FL 32837

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of Eric Matos

June 05, 2025

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Employee Rating

Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they a More

by pam.stewartfl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alexis Ramos

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Jun 09, 2025

Universal Hyundai responded

Pam, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

February 28, 2025

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The service was very good, the way we were treated was very professional, Carlos our salesman has extensive knowledge of GENESIS vehicles. It should be noted that Bili helped us with the numbers being in More

by evchunter
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos DeJesus , Bili Kins,,,, Jose Cepera

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Feb 28, 2025

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carlos met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 24, 2024

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Carlos was an absolute legend to work with! We’d recommend his services to anyone. More

by KLYNNJOHNSON2
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Roman

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Nov 25, 2024

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Carlos had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 15, 2024

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Quiero agradecer a Carlos Castro por su excelente atención y servicio! Muchas gracias por ayudarme a elegir el mejor vehículo! More

by Emmanuel Rondon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hector Riquel , Carlos Castro

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Nov 16, 2024

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

November 12, 2024

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The dealership was very progressional and quickly produced an excellent vehicle at an excellent price. More

by Ledorsson
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh and Mark Renert

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Nov 14, 2024

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric and our team met your expectations. Thank you again for choosing Universal Hyundai. We look forward to having you as one of our valued customers for many more years! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 20, 2024

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My salesman Brian was easy to work with and very informative. I will refer anyone i know that may be interested in a Genesis or other Hyundai models More

by april.lansed
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Brian Cortes

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Oct 21, 2024

Universal Hyundai responded

April, It's great to hear that Brian and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

October 04, 2024

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Employee Rating

To make it perfect, need some amenities for customers waiting. Also a mini cafe would be great. More

by angelhance2
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Jacob McNeely, darrin diaz , Christian Matos

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Oct 06, 2024

Universal Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 24, 2024

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They did everything to make the car purchase fit our budget. We are so happy!!! More

by ZABELDJONI33
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Ramces Rivera , Eddy Matos

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Sep 26, 2024

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 12, 2024

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Amazing dealer and team for any car that you need, very professional team Eric Matos always do the best ,excellent 5 start More

by Maceiro_3397
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Giovanne Sanchez

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Sep 13, 2024

Universal Hyundai responded

Thank you so much for your kind words for Eric and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 03, 2024

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Employee Rating

Customer Service is always amazing at Universal Hyundai. Since the beginning everything was smooth covering all my needs. More

by Karengomez1085
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Carlos Roman

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Sep 03, 2024

Universal Hyundai responded

Thank you so much for your excellent review, Karen! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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