Eric Rivera
Eric Rivera at John Thornton Buick GMC

Eric Rivera | Page 4

Service Advisor

John Thornton Buick GMC

1492 N Hwy 27
Carrollton, GA 30117

not yet
rated
108 Reviews
not yet
rated

108 Reviews

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108 Reviews of Eric Rivera

December 21, 2020

Dealership Rating
Employee Rating

Professional service at purchase. Reasonably priced and varied product line. Customer orientated. Polite and friendly attitude at service department during oil changes. Convenient to our residence in Brem More

by D C Purvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: RODNEY WALKER , Shannon Cheatwood, Ken McGill

Dec 28, 2020

John Thornton Buick GMC responded

Thank you! We appreciate your feedback and are glad that we are able to assist you with your purchase and maintaining your vehicle.

December 10, 2020

Dealership Rating
Employee Rating

Excellent customer service. Very professional. Prompt. Everyone was very nice. Thank you for amazing service. Love my Buick! Great vehicle. My son also used y'all. We're very satisfied. More

by mmgriffin1954
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Dec 12, 2020

John Thornton Buick GMC responded

Thank you and your son for your business. We are thrilled that you love your Buick and were happy with our team.

December 10, 2020

Dealership Rating
Employee Rating

This is a great crew of people all seamlessly working together. I will definitely return and suggest this dealership to others. These folks are the best of the best! More

by B Boyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ryan Dodson, Zach Robinson, Todd Rupp, Matthew Lipscomb, Michael Conner, Tanya Byers , Shane Hammond, Dawn Jackson, Steven Packard

Dec 12, 2020

John Thornton Buick GMC responded

Thank you! Our team appreciates you and your recommendation. We are happy we could help.

December 09, 2020

Dealership Rating
Employee Rating

I have used this dealer for 6 years. They are friendly some more than others. Seem very busy and if you walk in they usually can’t get to you and you have to make appointment. I use them because I bought More

by whitakermom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 12, 2020

John Thornton Buick GMC responded

Thank you for your feedback. We appreciate you purchasing and servicing your vehicle with us.

December 08, 2020

Dealership Rating
Employee Rating

Great people to work with. Everyone always courteous and make you feel welcome. They go above and beyond. Excellent service and sales. Know me by name and always welcome my little sidekick.l More

by BTHIG57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Steven Packard

Dec 09, 2020

John Thornton Buick GMC responded

Thank you for your review! We are so glad that both our sales and service teams are able to exceed your expectations. We are happy to help you and your sidekick anytime!

December 03, 2020

Dealership Rating
Employee Rating

Excellent service! Very friendly staff! Enjoyed working with Eric on my service. Very knowledgeable about how my Denali works. Fast turnaround time. Will continue to work with this team. More

by matt8400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 04, 2020

John Thornton Buick GMC responded

Thank you for your review! We are so glad that Eric was able to help you service your vehicle and we look forward to assisting you in the future.

December 01, 2020

Dealership Rating
Employee Rating

Very friendly staff get the job done when they say your car will be ready when they say they going to call they do do everything to help More

by Ravin &
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Michael Conner, Tanya Byers

Dec 02, 2020

John Thornton Buick GMC responded

Thank you! We are always happy to assist in any way we can with your vehicle needs.

December 01, 2020

Dealership Rating
Employee Rating

Brandon went out of his way to help me when I made the appointment to get my truck serviced and the lady at the service desk was very helpful and nice More

by MCOSTLEY7166
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond, Brandon

Dec 02, 2020

John Thornton Buick GMC responded

Thank you for your review! We are glad that we were able to make servicing your vehicle a pleasant and easy experience.

November 22, 2020

Dealership Rating
Employee Rating

Excellent service and excellent folks working. I miss the old folks that were there before when it was Walker. But it was efficient and well done. More

by MAC8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond

Dec 02, 2020

John Thornton Buick GMC responded

Thank you for your review! We are glad that our team was able to assist you servicing your vehicle.

November 22, 2020

Dealership Rating
Employee Rating

Called dealership customer service. Rep. Eric was very courteous and welling to help me in a short notice in repairing a tire that was losing air. More

by PBSTAMPS49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tanya Byers , Shane Hammond

Dec 02, 2020

John Thornton Buick GMC responded

Thank you! So glad that Eric could help you get back on the road quickly!

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