Eric Senatore | Page 13

Lester Glenn Subaru responded

Hey Pat, Thanks for sharing your experience! We’re thrilled to hear that your second visit was just as excellent as the first. Finding a trusted service department is so important, and we’re glad we could exceed your expectations. A special shout-out to Eric Senatore for going above and beyond—his skills and people-first approach make all the difference! We look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey there, Thanks for sharing your experience! We're so happy to hear that Keith has been taking great care of you and making your visits as efficient as possible. It's fantastic that the entire team, from purchase to service, has left such a positive impression. We truly appreciate your kind words! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey LLKACCTS, Thank you for sharing your feedback. Our Service Director Kerry has reviewed your concerns and we sincerely apologize for the inconvenience caused by the seat cover installation and the overall experience. We understand that your expectations were not met, and we truly regret any frustration this has caused. Our managment team has offered both a service credit and a free oil change coupon as a way to address the situation, and we also extended an invitation to bring the vehicle back for re-installation of the covers. We understand this didn’t fully resolve your concerns, and we’re open to further suggestions on how we can improve. We truly want to make things right and ensure you feel valued as a customer. If you’re open to it, we’d be happy to assist you further and try to resolve the issue to your satisfaction. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi anphig2, Thanks for sharing your positive feedback! We're glad to hear that you had a pleasant experience with our team and enjoyed the comfort of our showroom (and the coffee too!). We strive to create a welcoming environment for everyone! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Fourtodds, Thanks for sharing your kind words! We’re thrilled to hear that you had a great experience with us and that our team went above and beyond for you. We truly appreciate your recommendation and look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ND1970, Thanks for sharing your experience with us! We’re so glad to hear that Eric took great care of you and kept you informed throughout the process. We're also happy to know that you enjoyed our coffee and popcorn machines – we love adding those little touches to make your visit more enjoyable! We look forward to serving you again soon! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Frank, Thanks for sharing your fantastic feedback with us! We're so happy to hear that both our sales and service teams exceeded your expectations! Offering competitive pricing, along with friendly and affordable service, is always our goal, and it’s great to know we hit the mark. We truly appreciate your recommendation! We look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Catherine, Thanks for sharing your experience! We're glad to hear that our team was terrific, helpful, and ready to assist you every step of the way. We always aim to provide efficient service, and we appreciate your patience. Your feedback means a lot, and we’re grateful for the opportunity to serve you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Drama Queen, Thanks for sharing such a wonderful review! We’re thrilled to hear that you had an exceptional experience with us! Our team strives to provide top-notch customer service, and it’s great to know that you felt well taken care of from start to finish! We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Joel, Thanks for the great review! We're so happy to hear that your check-in was easy and the service was quick. We look forward to seeing you again for your next oil change and tire rotation! Happy Driving, The Lester Glenn Subaru Team