Check out Eric Smalley's reviews on DealerRater

October 08, 2024

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Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

by DWT

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Oct 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 03, 2024

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Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house that afternoon. More

by msum212

Verified Customer

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Oct 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 02, 2024

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Really appreciate the hospitality and support this store has a great service department will be back has a great service department will be back More

by 0421

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Oct 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 01, 2024

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Melissa did great work and fixing my vehicle and making sure everything was good on it sure everything was good on it More

by smallm2780

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Oct 02, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 30, 2024

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Melissa in service department is awesome. Got me in and out fast.. they had to order the part but turnaround was fast.. Got me in and out fast.. they had to order the part but turnaround was fast.. More

by bill.conn

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Melissa Cates, Denise Bone

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Oct 01, 2024 -

Shottenkirk Ford Granbury responded

Bill, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 23, 2024

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I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

by redsgirl2015

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates

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Sep 24, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2024

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Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

by Athdir97

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

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Sep 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 19, 2024

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Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. Specifically John Whittler, Eric and Tyler in the Ford service department. More

by David Percival

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler Duncan , John Whittler

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Sep 20, 2024 -

Shottenkirk Ford Granbury responded

David, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 18, 2024

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I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future. More

by MIKE1701

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan , Billy Bohrman, Melissa Cates, Tom Dyer, Hunter Poimbeauf

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Sep 19, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 18, 2024

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All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ at wy you wate 5⭐ More

by profishr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Will Mooney, Hunter Poimbeauf

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Sep 18, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

Eric Smalley | Page 3

Service Manager

Shottenkirk Ford Granbury

36 Reviews of Eric Smalley

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