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Eric Smalley
Eric Smalley at Shottenkirk Ford Granbury

Eric Smalley | Page 4

Service Manager

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
39 Reviews
4.9

39 Reviews

Write a Review

39 Reviews of Eric Smalley

September 19, 2024

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Employee Rating

Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. More

by David Percival
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan , John Whittler

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Sep 20, 2024

Shottenkirk Ford Granbury responded

David, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 18, 2024

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Employee Rating

I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict More

by MIKE1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan , Billy Bohrman, Melissa Cates, Tom Dyer, Hunter Poimbeauf

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Sep 19, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 18, 2024

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Employee Rating

All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ More

by profishr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Will Mooney, Hunter Poimbeauf

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Sep 18, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 15, 2024

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Employee Rating

It was fine. Nice people. No problems and that’s all I have to say More

by layers_censer.0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

Print
Sep 16, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 12, 2024

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Employee Rating

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

Print
Sep 13, 2024

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 01, 2024

Dealership Rating
Employee Rating

Great job! Employees were very helpful and kind! Got my truck right in and done fast More

by dwinkles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

Print
Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 27, 2024

Dealership Rating
Employee Rating

Service was amazing from the pickup of my vehicle to the drop off. Thank you to everyone More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Melissa Cates, Hunter Poimbeauf, Kristen

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Aug 28, 2024

Shottenkirk Ford Granbury responded

TIFFANY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 26, 2024

Dealership Rating
Employee Rating

Very friendly staff! My truck was repaired way before it was promised and they did a wonderful job! Even offered to bring it home for me. I've purchased 6 or 7 trucks fro More

by aggie7up
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Matt Jewett, Tyler Duncan , Billy Bohrman, Melissa Cates, Tom Dyer, Hunter Poimbeauf, Oscar Black

Print
Aug 27, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 19, 2024

Dealership Rating
Employee Rating

Repair service is great and the people are awesome. Prices for new cars is too expensive. Not enough incentives, lower interest rate, or return customer. More

by iriswall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Jewett, Tyler Duncan, Katie Marler , Melissa Cates, Hunter Poimbeauf

Print
Aug 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

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