Eric Weaver | Page 64

Upon arrival everyone was kind and helpful they explained everything step by step I couldn’t be more satisfied , I will definitely recommend your dealership to all my friends and family everything step by step I couldn’t be more satisfied , I will definitely recommend your dealership to all my friends and family More

by ANNKNESKI Verified Customer Verified Customer

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Excellent service. The employees are are friendly and professional. They do not gauge you with unnecessary work, as was my experience with the Old Bridge dealership. professional. They do not gauge you with unnecessary work, as was my experience with the Old Bridge dealership. More

by LINWIN0 Verified Customer Verified Customer

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Eric the service advisor was amazing. My New cars transmission went bad, and he provided great service and a loaner car as well thank you! transmission went bad, and he provided great service and a loaner car as well thank you! More

by Yehudahfurst Verified Customer Verified Customer

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After making an appointment for 9am, I was encouraged to drop my car off the night before. The day of my appointment I had to call twice in the afternoon, first to the advisor that I dropped my car off to ( drop my car off the night before. The day of my appointment I had to call twice in the afternoon, first to the advisor that I dropped my car off to (who I left a message for and never received a call back) and then to the service department, where I spoke to Eric, who told me it would be 1.5 hours more. They then called me back 1.5 hour later saying it wouldn't be done and that it would be done by 10am the following day. I had to arrange another ride the following day, got there at 10am, where work was STILL was not completed. I waited there another hour before they finally finished the job. The lack of communication that occurred around all the delays is unacceptable. I totally understand situations of overbooking or call outs that would push back work for everyone, but it's Honda's responsibility to communicate realistic deadlines with their customers. Had someone called me in the afternoon explaining the situation and given me a timeframe of the next afternoon, it would've been understandable. But I had to be the one to call the dealership twice, get a time to pick up my car twice, only to find out both times that those time frames were not true. More

by DINEL1021 Verified Customer Verified Customer

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Car was there for 10 days. Went to pick it up day when told it would Be ready only to sit there for another 4 hours We all know the car wasn’t touched the entire 10 days because after I paid and went o told it would Be ready only to sit there for another 4 hours We all know the car wasn’t touched the entire 10 days because after I paid and went out back to get the car … It was still on the lift More

by MABELLINE711 Verified Customer Verified Customer

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I was pretty much done with honda after my transmission light came on and was going to sell it!! Eric was a class act and because of him I will be buying honda again from your dealership when 2022 come out light came on and was going to sell it!! Eric was a class act and because of him I will be buying honda again from your dealership when 2022 come out More

by Paulie Verified Customer Verified Customer

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Lisa-cashier SO helpful when I called for info. Eric and everyone was polite and helpful after I arrived. Wish wait time was less though—2 hrs for oil change. Love your sale on oil changes—that’s what br everyone was polite and helpful after I arrived. Wish wait time was less though—2 hrs for oil change. Love your sale on oil changes—that’s what brought me in. Plan to now do maintenance in Freehold instead of Princeton More

by swansonda Verified Customer Verified Customer

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As I arrived for my service Appointment I was greeted by a Service representative who was professional and courteous. He immediately addressed my service needs. a Service representative who was professional and courteous. He immediately addressed my service needs. More

by JDEMETRIO Verified Customer Verified Customer

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Ease of access as they offered me service without an appointment. Helping me keep my Honda running smoothly! Consultants shared their thoughts and offered timely advice. appointment. Helping me keep my Honda running smoothly! Consultants shared their thoughts and offered timely advice. More

by NTM Verified Customer Verified Customer

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Over diagnosis over charged. Wanted to charge me $4,700 after they conducted a diagnostic test. Went to another company same day they conducted a diagnostic topped off all my low fluids a d fixed the probl after they conducted a diagnostic test. Went to another company same day they conducted a diagnostic topped off all my low fluids a d fixed the problem for $320 start to finish. Honda is a LIAR! More

by SEANNEE Verified Customer Verified Customer

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