Eric Weaver | Page 74

I always appreciate the quality and thoroughness of the service provided at Honda of Freehold, and the accommodation given to customers waiting for their service to be completed. I have one complaint- the service provided at Honda of Freehold, and the accommodation given to customers waiting for their service to be completed. I have one complaint- the service desk/coordinators. I have requested multiple times over the last year that my email address be updated. Every time I have been assured it was, and then all service updates were sent to the incorrect email. It may be a small ask, but after the 7th time it was ignored, I am a little frustrated. More

by REBECCAMCKENZIE90 Verified Customer Verified Customer

Print

I made an appointment for 330 and didn’t leave until 6:15. I had to leave work early to make this appointment and spent about 3 hours waiting for me car to be finished. It was a simple oil change and wa 6:15. I had to leave work early to make this appointment and spent about 3 hours waiting for me car to be finished. It was a simple oil change and was stuck there all day. The salesman I had was very nice but who ever worked on my way took way too long to finish the job. I am not happy at all with the fact that a simple oil change took so long. I could have gone somewhere else and paid less money and would have been less time wasted. I had to leave work early to make this appointment and lose out on pay because I was told the latest appointment was 3:30. I am very unhappy with this experience. More

by Kcizek1 Verified Customer Verified Customer

Print

Though the wait was 2 1/2 hrs. Customer Service was excellent. Eric was helpful and curtiuos.. we will be back for another service in 8,000 miles. excellent. Eric was helpful and curtiuos.. we will be back for another service in 8,000 miles. More

by BILLAVA691 Verified Customer Verified Customer

Print

l was very pleased with Eric that help me.I will l was very pleased with Eric that help me.I will definitely visit honda of Freehold again. Their customers services was excellent. Thank you Thanks l was very pleased with Eric that help me.I will definitely visit honda of Freehold again. Their customers services was excellent. Thank you Thanks More

by OYINKA Verified Customer Verified Customer

Print

Great service as always and professional and I like how they don’t pressure you at all with what is going on with your vehicle and that’s why I always come there for service in the five years I have had my they don’t pressure you at all with what is going on with your vehicle and that’s why I always come there for service in the five years I have had my vehicle. More

by ANTHONYDELLAPIETRO Verified Customer Verified Customer

Print

Horrible experience all around. When I brought my car in for recalls, it was immediately clear how disorganized the Service Center is. No one approached me to ask me anything. I had to find an associate to for recalls, it was immediately clear how disorganized the Service Center is. No one approached me to ask me anything. I had to find an associate to ask for help and then ask this associate again later about what I’m supposed to be doing. Nothing was explained. At no point in the entire process did anyone ask what my name was....There were multiple employees simply not wearing masks indoors. It was also not marked in my file that I needed a loaner car, which further prolonged this already hour-long process of dropping my car off. I was told the recalls would take “2-3 hours max.” Day after day went by with promises that it’ll be completed “tomorrow.” I had to call for every update. It ended up taking 4 days. I want to say I’d only come back to Freehold Honda only for required future recalls, but to be honest, I’ll likely drive further to another location. This service center functions as if they just opened last week for the first time. I gave 2 stars instead of 1 since the person working with me was always very polite. More

by brendangraziano Verified Customer Verified Customer

Print

I don't particularly care for this dealership, but it is convenient to my house so I use it. Your service techs are not very bright in terms of customer service. I will say Eric was the first one that had convenient to my house so I use it. Your service techs are not very bright in terms of customer service. I will say Eric was the first one that had clue. He didn't come off like he was explaining the theory of relativity to me. He got me in and out, unlike the other service reps who are running around making busy. More

by Alrickbstewart Verified Customer Verified Customer

Print

Very poor workmanship. I was told repair was complete. I paid and checked the repair before leaving the dealership and the repair was not done. Line Manager Eric Weaver told me he would call to tell me when paid and checked the repair before leaving the dealership and the repair was not done. Line Manager Eric Weaver told me he would call to tell me when the repair can be rescheduled and no call has been received. In addition, mr. Weaver was working in my car to correct the repair without a mask. I asked him to put a mask on, and he complied. Too many Honda employees walking around the service area without wearing masks. More

by EBAYHA Verified Customer Verified Customer

Print

Sorry I mis sent before I finished. Eric Weaver provided courteous & professional service. I had to reschedule my appointment several times due to an injury and then my fear of Covid and Jessica Sanchez wa courteous & professional service. I had to reschedule my appointment several times due to an injury and then my fear of Covid and Jessica Sanchez was very considerate, understanding and patient which I really appreciated. More

by lrkernis Verified Customer Verified Customer

Print

Eric Weaver was great, a true professional that knows how to take care of a new customer and his car, I'll definitely be returning. to take care of a new customer and his car, I'll definitely be returning. More

by zcorn23 Verified Customer Verified Customer

Print