Eric Werner | Page 26

Friendly; excellent service! The sales associates at Werner are invested in prospective car buyers on a personal level. They are helpful and patient at every step of the car-buyin The sales associates at Werner are invested in prospective car buyers on a personal level. They are helpful and patient at every step of the car-buying process. We are quickly becoming a family of Mazda drivers and will definitely return to Werner Mazda in the future. I cannot recommend them highly enough! More

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Amazing experience David and the entire staff I worked with were amazing and the process of purchasing my new Mazda CX-5 was simple and stress free! David Lee was able t David and the entire staff I worked with were amazing and the process of purchasing my new Mazda CX-5 was simple and stress free! David Lee was able to go over all of the details of my car and took his time! Amazing experience! Thank you! More

by beth2k77 Verified Customer Verified Customer

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David Lee was awesome!! I have to say that this was the first time that I enjoyed being at a dealership. You don't feel like you are going to be attacked by sharks. David Lee I have to say that this was the first time that I enjoyed being at a dealership. You don't feel like you are going to be attacked by sharks. David Lee's professionalism, knowledge and style made my experience very enjoyable. The entire process of buying my new car was painless and hassle free. More

by s.ocampo-lowther Verified Customer Verified Customer

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Good, informative, low-key dealer and salesman Called about new cx-3 listed on website. Talked with salesman and set up time for test drive. Salesman had car ready when we arrived and came along Called about new cx-3 listed on website. Talked with salesman and set up time for test drive. Salesman had car ready when we arrived and came along on test ride. All along the way, he offered helpful info about car. Once back at dealership, we started the price negotiation. Surprisingly, it went quickly and rather smoothly. Our initial difference in price was quickly resolved. When salesman left to process paperwork, the sales manager came by.and proved to be as nice as our salesman. Picked my new cx-3 the next day. Great experience over all! More

by diane.voelker Verified Customer Verified Customer

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No pressure, know their cars I felt like they listened to what i did and did not want in a car and got a car perfect for me! It is a preowned in perfect condition! Very happy wi I felt like they listened to what i did and did not want in a car and got a car perfect for me! It is a preowned in perfect condition! Very happy with my experience (and i hate shopping for cars - and if that was not enough i was only shopping because t car was totalled). Thank you Werner crew! More

by T Verified Customer Verified Customer

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Excellent service My first time buying a car from Werner Mazda. Everyone was knowledgeable, friendly and easy to work with. I was able to complete financial applicati My first time buying a car from Werner Mazda. Everyone was knowledgeable, friendly and easy to work with. I was able to complete financial application quickly and they we able to get me an excellent rate. Will recommend and buy from again. More

by Sharon Verified Customer Verified Customer

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Is it ever just a test drive? I went into the dealership for a test drive and 4+ hours later, I drove off in my 2019 CX-5. Great guys on that sales floor - very engaging and genuin I went into the dealership for a test drive and 4+ hours later, I drove off in my 2019 CX-5. Great guys on that sales floor - very engaging and genuine. They believe in their product and it shows. I like the camaraderie displayed between them too. A little feedback about online inquiries: please let one, max two salespeople respond. I had messages from four guys. It was totally unnecessary. Also, when the paperwork is being drawn up and signed and the car is going through the final recon, could it be possible for the salesperson to hang out with the client OR assign someone to the client to clean out their car or the like? I was left hanging for longer than I should have and felt a bit letdown after such a great experience. #Mike One more thing: Jay may be the nicest finance manager I have ever dealt with. And he has the best smile and hair. The rest of you should take some queues. Thank you all for a fun afternoon! I look forward to seeing you guys again. Sarah McGregor More

by s.mcgregor.nh Verified Customer Verified Customer

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Quick and Easy I came in needing a new car ASAP and they stayed late/made multiple accommodations so I could leave with my new car that night. I came in needing a new car ASAP and they stayed late/made multiple accommodations so I could leave with my new car that night. More

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Easy, Comfortable I was comfortable through the whole process. No pressure, in fact I requested all communication be done via email and that was how we worked any negot I was comfortable through the whole process. No pressure, in fact I requested all communication be done via email and that was how we worked any negotiations. I dealt with Roger, Eric, Jay & Richard and all were professional. More

by mfpeabody1983 Verified Customer Verified Customer

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Do not care about their customers On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership with an exceptional shopping experience.” My son was taking our car in for routine service and replacement of a taillight bulb when he was struck by a semi trailer with the Mazda logo on it while at a standstill trying to turn into the service garage. No one checked on my son, the customer’s, condition. Rather, the Mazda employee made sure to check on the driver of the semi. The first thing that the dealership manager who bears the name of the company said is, “It’s an independent trucking company. It’s not our fault.” When a phone call was requested to talk to the manager upon completion of the service, I was told I would receive a call the next day. 3 days later and still no phone call. Extremely poor customer service. Certainly not “the exceptional shopping experience.” I plan to never go back to this dealership. More

by tazmorizon Verified Customer Verified Customer

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