Eric Werner | Page 27

Do not care about their customers On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership On Werner Mazda’s website it states, “We pride ourselves in providing excellent customer service by ensuring that each customer leaves our dealership with an exceptional shopping experience.” My son was taking our car in for routine service and replacement of a taillight bulb when he was struck by a semi trailer with the Mazda logo on it while at a standstill trying to turn into the service garage. No one checked on my son, the customer’s, condition. Rather, the Mazda employee made sure to check on the driver of the semi. The first thing that the dealership manager who bears the name of the company said is, “It’s an independent trucking company. It’s not our fault.” When a phone call was requested to talk to the manager upon completion of the service, I was told I would receive a call the next day. 3 days later and still no phone call. Extremely poor customer service. Certainly not “the exceptional shopping experience.” I plan to never go back to this dealership. More

by tazmorizon Verified Customer Verified Customer

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Above and beyond Best dealership ever!! Jay and Eric treat you like family, they go above and beyond your expectations. You will not find a better dealership to purcha Best dealership ever!! Jay and Eric treat you like family, they go above and beyond your expectations. You will not find a better dealership to purchase your new or used vehicle. More

by callmekate010 Verified Customer Verified Customer

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Just wow! We researched many dealers to purchase our vehicle from. Werner has surpassed any dealer we have ever (in 30 +years) worked with. Whatever you do We researched many dealers to purchase our vehicle from. Werner has surpassed any dealer we have ever (in 30 +years) worked with. Whatever you do just go by. Drive one. And talk to the staff. Go to parts and service. They assisted us and gave us great discounts! No overpriced crazy high coats here! Talk to the owners son. You'll see for yourself! Our salesman was great and pulled no punches ! Which is good because we know! More

by Rcook Verified Customer Verified Customer

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Best car buying experience I have ever had Roger was amazing. I would absolutely recommend him to a friend. The entire team was just a pleasure to work with. From Roger in sales to Rich in man Roger was amazing. I would absolutely recommend him to a friend. The entire team was just a pleasure to work with. From Roger in sales to Rich in management as and Jay in finance. The whole process was painless. I could not thank them enough. Roger everything even gave us a lunch suggestion and that was great. Highly recommend these guys. More

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Bought my leased car Eric went above and beyond helping me to figure out what my best options were. He showed patience and always answered my questions over a two week pe Eric went above and beyond helping me to figure out what my best options were. He showed patience and always answered my questions over a two week period. Very positive experience! More

by johnyoung52 Verified Customer Verified Customer

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awesome, the best number one in service ty when i go in to either lease a cx5 or for service it is always outstanding service ty so much for being that way. i will always lease at your place. when i go in to either lease a cx5 or for service it is always outstanding service ty so much for being that way. i will always lease at your place. More

by david 612 Verified Customer Verified Customer

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excellent We were car shopping after our car was totaled. We test drove three cars and were able to make our selection from them. They had just what we were loo We were car shopping after our car was totaled. We test drove three cars and were able to make our selection from them. They had just what we were looking for. Roger was very helpful and knowledgeable about the cars and went over the car from head to toe. Everyone there was very helpful and friendly. They went out of their way to accommodate us. We highly recommend them! More

by pnjeep Verified Customer Verified Customer

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knowlegable and customer service oriented Everybody I worked with was friendly, honest, personable and knowledgeable. Unlike other dealerships you didn't feel like they were trying to "pull o Everybody I worked with was friendly, honest, personable and knowledgeable. Unlike other dealerships you didn't feel like they were trying to "pull one over on you" at Werner. I enjoyed working with then and would recommend them to anyone. More

by gtownmomof2 Verified Customer Verified Customer

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They did it again! Werner always rocks the service on my car. Thanks again guys. The recon department always does a great job when they vacuum and wash the car. Werner always rocks the service on my car. Thanks again guys. The recon department always does a great job when they vacuum and wash the car. More

by PHEALS66 Verified Customer Verified Customer

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Perfection! The sales staff is amazing. I've always been treated as a VIP when I come in. They helped me get out of a car that I didn't want and into something mo The sales staff is amazing. I've always been treated as a VIP when I come in. They helped me get out of a car that I didn't want and into something more my style. They helped me save as much money as possible and they are all polite and professional. They help you get into a luxury car without killing the bank! More

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