Erica Pollino Burciu | Page 15

Great experience! Erica is a rock star. We’ve bought 5 Lexus from either Northside or Westside previously and this was the best experience yet. Treated professionally. Very glad to be able to have a femal Lexus from either Northside or Westside previously and this was the best experience yet. Treated professionally. Very glad to be able to have a female sales person. Males tend to talk more to my husband and if i’m there, it’s because i’m buying MY car. Also appreciate everyone wearing a mask. Gotta admit, i wondered if in the woodlands area if that would be the case. I was prepared to go to westside or buy online somewhere if people weren’t wearing masks. But, it wasn’t necessary and MOST appreciated. I would recommend Erica to anyone looking for a Lexus. 5 stars + from the Kral family. :) thank you erica! More

by NBKRAL Verified Customer Verified Customer

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Everyone working at this facility is extremely helpful. Besides having beautiful vehicles, Lexus customer service is ALWAYS top notch which makes my 3rd RX purchase justifiable. Erica Pollino is a phenome Besides having beautiful vehicles, Lexus customer service is ALWAYS top notch which makes my 3rd RX purchase justifiable. Erica Pollino is a phenomenal sales agent. She answered every question with no hesitation, proving how knowledgable she is regarding your vehicles and Lexus as a whole. My service consultant Kyle Galindo always meets my expectations. He’s always going above and beyond to make sure that my service experience is met to my satisfaction. I’ve enjoyed working with both, Erica and Kyle. Thank You More

by Mina Verified Customer Verified Customer

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This was the absolute best car buying experience I’ve ever had! It was such a pleasure working with both Erica and Caleb. They are both very knowledgeable, easy to work with and took the stress out of th ever had! It was such a pleasure working with both Erica and Caleb. They are both very knowledgeable, easy to work with and took the stress out of the buying process! More

by KAWALDRIP Verified Customer Verified Customer

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This was the third vehicle we have purchased from Northside. Erica was great to work with and definitely factored in to our decision to purchase. However, I was EXTREMELY DISAPPOINTED in the fact Northside. Erica was great to work with and definitely factored in to our decision to purchase. However, I was EXTREMELY DISAPPOINTED in the fact, having purchased for the third time, the sales manager was either to busy or took my business for granted and couldn’t trouble himself to simply stop and say thanks. I don’t expect this because of ego, just good business. I will probably look to another dealer next time. More

by CONNIEDVOR Verified Customer Verified Customer

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Erica was great to work with. Extremely disappointed however not one manager stoped by to says thanks. This is our third purchase. My ego didn’t require it but very surprised. however not one manager stoped by to says thanks. This is our third purchase. My ego didn’t require it but very surprised. More

by CONNIEDVOR Verified Customer Verified Customer

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Exceptional communication , courtesy and service! Professional and attentive to my choice of vehicle . I look forward to a long term relationship with this dealership and my Family service! Professional and attentive to my choice of vehicle . I look forward to a long term relationship with this dealership and my Family More

by VOHAJU Verified Customer Verified Customer

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The experience I had with the sales person, finance manager have all been nothing short of amazing. This dealership isn’t the closest to my house, but I will be going back with all service needs once m manager have all been nothing short of amazing. This dealership isn’t the closest to my house, but I will be going back with all service needs once my new car hits it’s first service and beyond because I will travel for amazing customer service! More

by BRANDON.THOMAS Verified Customer Verified Customer

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Absolutely a wonderful experience. Erica was so patient with us and answered all our questions. The showroom and waiting area is very nice. Everyone we encountered was very friendly. with us and answered all our questions. The showroom and waiting area is very nice. Everyone we encountered was very friendly. More

by TUSTYNIK Verified Customer Verified Customer

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Erica Pollino was awesome. Haven’t been to the dealership yet since she delivered to my home but sure it will be a great experience.. yet since she delivered to my home but sure it will be a great experience.. More

by KPOST2 Verified Customer Verified Customer

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It was a pleasure working with Erica Pollino. She is very professional, nice, polite, and helpful. Also, I really appreciated the fact that she is not pushy and aggressive as a salesman. I highly encourage t professional, nice, polite, and helpful. Also, I really appreciated the fact that she is not pushy and aggressive as a salesman. I highly encourage the dealership to hire more females who bring different valuable communication skill sets on the table. More

by IULIATOMESCU Verified Customer Verified Customer

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