Erica Wells | Page 4

This was my first time at the Mini of St Louis for service on my '24 Countryman. They were very professional! They answered all of my questions and identified a recall missed by "the other guys". I lo service on my '24 Countryman. They were very professional! They answered all of my questions and identified a recall missed by "the other guys". I loved the summary video of my service. I'm glad that we have MINI of St Louis! More

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We always receive outstanding service and support at this dealership, and today received terrific help with our decision to trade in guest newer model. dealership, and today received terrific help with our decision to trade in guest newer model. More

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Steve and his crew are ALWAYS wonderful. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. Minis service department is a primary reason why I’m on my third Mini. That and they are so much fun to drive. More

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Always make me feel like I’m their most important customer and that I’m satisfied when I leave customer and that I’m satisfied when I leave More

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My heat stopped working. They were booked but worked me in that day because, well, it’s cold and no heat is a problem. Turns out a $&@“*%# squirrel put a walnut from my walnu They were booked but worked me in that day because, well, it’s cold and no heat is a problem. Turns out a $&@“*%# squirrel put a walnut from my walnut tree in the area next to the radiator and it put a hole in my radiator. 🤦🏼‍♀️ Thanks, I wasn’t using that $2200 anyway. The car was ready within two days! I had a loaner, so no problems at all. Again, the service was top notch. Could not be better. Every time I deal with this dealership - nail in tire, squirrels - their service is polite, professional and fast. It’s the best dealership experience I’ve ever had.10/10 would recommend More

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Wonderful sales team and service department. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. Friendly, clear, accountable, prompt, A++++ customer care. Highly recommend. More

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Hi, I was at MINI of St Louis for a safety recall: a seal around the sunroof of the model that had caused extensive damage to my onboard computers, $1800 to have them both replaced at my own expense, only to around the sunroof of the model that had caused extensive damage to my onboard computers, $1800 to have them both replaced at my own expense, only to have one of the computers go down *again* because of the same sunroof seal issue. I brought my Cooper in for the recall—I may have been mistaken in my apprehension that the recall was also for the corrosion &c. that took place in the floorboard computers as a result of the leaky seal over time. The seal was fixed and I was given a lovely loaner for the week my Cooper was in service. Everyone I interacted with at the dealership was welcoming, hospitable, and polite. Why I am not giving the service a higher rating is because only the bare minimum was delivered. They replaced the seal, no more: no word was given about the collateral damage done by this design flaw, no discussion of the remaining blown-out floorboard computer or my stereo which is inoperable because of this leak, so I guess I am going to have to replace those myself (again). However I was given a very detailed and thorough safety inspection cataloging all the mechanical repairs the dealership could do on my senior car. Now I am receiving text messages reminding me of same. I would give the dealership higher than average *** if they had done more than the bare minimum required. Fewer than three stars is not meeting expectations, more is for exceeding expectations, for those grace notes. More

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Woke up to a punctured tire. With no appointment I dropped off my vehicle and it was fixed same day. The service techs went out of their way as they already had a full schedule. With no appointment I dropped off my vehicle and it was fixed same day. The service techs went out of their way as they already had a full schedule. The service is top notch! More

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I love my Mini, but what really makes ownership exceptional is the service I receive. I recently had an unexpected issue occur with my 2017 Clubman. The problem arose at 5:30 pm on a Thursday night exceptional is the service I receive. I recently had an unexpected issue occur with my 2017 Clubman. The problem arose at 5:30 pm on a Thursday night, just 30 minutes before closing time. Erica Wells was my hero! She got my car in, gave me a loaner and calmed all my fears. So grateful to have such a reputable company to take care of a car I just love! More

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Appointment went timely and effective, liked the technician video and personalized attention from the Service Department while I wait for the services. Dealership is always clean! technician video and personalized attention from the Service Department while I wait for the services. Dealership is always clean! More

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