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Ericka Escobar
Ericka Escobar at Criswell Nissan
Refer Me

Ericka Escobar | Page 3

Service Advisor eescobar@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

Contact Me
4.4
126 Reviews

Service Advisor 240-364-7237 eescobar@criswellauto.com

Languages Spoken

English English

Spanish Spanish

4.4

126 Reviews

Write a Review

126 Reviews of Ericka Escobar

February 04, 2024

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Employee Rating

The service was great I always come to dealer and advisor was good too me More

by LYNELLEMCRAE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Tony

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Feb 05, 2024

Criswell Nissan responded

Thank you for sharing this positive feedback! We value your continued patronage and look forward to working with you again.

January 21, 2024

Dealership Rating
Employee Rating

Muy bien me a tendieron con amabilidad y todo me replicaron lo que necesitaba el carro More

by MARQUEZENRIQUE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

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Jan 22, 2024

Criswell Nissan responded

Thank you so much for sharing this 5-star rating! Don't hesitate to reach out if we can be of further assistance.

January 15, 2024

Dealership Rating
Employee Rating

This best dealer for service cars I been going there since I been having Nissan More

by LYNELLEMCRAE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome

Helpful
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Jan 16, 2024

Criswell Nissan responded

Thank you for your continued patronage! It's wonderful to know you can depend on our friendly and professional team to provide a great service experience each time you visit. We look forward to seeing you soon!

January 11, 2024

Dealership Rating
Employee Rating

Situation was rectified in a timely manner. Vehivle feels like it should now at no extra charge. More

by PETER.HITCHENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful
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Jan 12, 2024

Criswell Nissan responded

Thank you for sharing this feedback. Our skilled staff is here to help, and we welcome you to reach out if we can be of service to you in the future.

December 31, 2023

Dealership Rating
Employee Rating

Always get good service. Service advisor do a good job of keeping you informed about your service needed for your vehicle. More

by clayja1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful
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Jan 02, 2024

Criswell Nissan responded

Our courteous and capable team is here to help, and it's wonderful to know you can rely on a great service experience at Criswell. We value your business and look forward to your next visit with us!

December 30, 2023

Dealership Rating
Employee Rating

Wait time is too much and everything is over priced. every work is priced too much in the name of nissan original parts and labour. More

by RINSANIN20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful
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Jan 03, 2024

Criswell Nissan responded

We value the opportunity to work with you and are disappointed to see you were not satisfied with your experience at Criswell. We truly hope you'll give us another chance to provide the service your vehicle needs to stay well maintained.

December 30, 2023

Dealership Rating
Employee Rating

Service Manager was not pleasant. No expressions or polite greeting. No phone call or text to let me know the car was done. I had to call after 4 hours. More

by SUNFLOWER20850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Al Ransome

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Jan 03, 2024

Criswell Nissan responded

Thank you for taking the time to post this review. We appreciate all feedback and have shared your comments with our management team for further consideration. We sincerely apologize for this lack of customer service and hope your next visit with us is much more positive.

December 30, 2023

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Employee Rating

Very professional on how he explains things and negotiates. Great salesman for sure. Easy to work with. More

by ronaldtwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rubin Ferreira, Enrique Sotelo

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Jan 02, 2024

Criswell Nissan responded

Our staff is dedicated to delivering a great vehicle buying experience, and we sincerely appreciate knowing you were satisfied with the results of your purchasing process. Don't hesitate to reach out if we can help in any other way.

December 30, 2023

Dealership Rating
Employee Rating

The worst experience ever ! The service advisor Ericka has a nasty attitude! The service manager Duece doesn’t take responsibility for his employees actions. Didnt even want to More

by NICOLEPCHASE
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Al Ransome, Rubin Ferreira, Enrique Sotelo, Elizabeth Velasquez , James Cook III

Helpful 1
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Jan 03, 2024

Criswell Nissan responded

We strive to provide an outstanding service event and regret this was not your experience. Your comments have been shared with our management team for review and we truly hope you'll consider giving us another chance to provide a better interaction.

December 29, 2023

Dealership Rating
Employee Rating

Courtesy and prompt service was excellent . ,launge area is accommodating ., Nice show room and nice cars More

by aramos777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 02, 2024

Criswell Nissan responded

We appreciate this high star rating and hope to be of service to you in the future.

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