Erik Coxwell | Page 10

Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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a business with clarity and everything very practical, they present the best conditions and leave us free to evaluate and decide which is best for us consumers and is essential they present the best conditions and leave us free to evaluate and decide which is best for us consumers and is essential More

by CONTATOJRCAM Verified Customer Verified Customer

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Busy but still feel VIP, great service and knowledge from the entire team. No complaints the entire team. No complaints More

by sameilia Verified Customer Verified Customer

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The best dealer for me. Sales experience was great and the staff is amazing. And the process was quick. Sales experience was great and the staff is amazing. And the process was quick. More

by Emilio Verified Customer Verified Customer

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El mejor servicio, son los mejores si quieres un Toyota no inventes Alhendrik Toyota excelencia en todo no inventes Alhendrik Toyota excelencia en todo More

by JOSEAGONZALEZ Verified Customer Verified Customer

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Erick and Robertson are fantastic! !! Made my experience enjoyable and easy. They helped me find the car that my wife and I really wanted, plus at a good price. They listened and follow !! Made my experience enjoyable and easy. They helped me find the car that my wife and I really wanted, plus at a good price. They listened and followed through on all commitments. More

by CCAT31679 Verified Customer Verified Customer

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Good price. Excellent service. No hassle. Very courteous staff even though it was pretty busy. Excellent service. No hassle. Very courteous staff even though it was pretty busy. More

by PARAGPPB Verified Customer Verified Customer

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Very concise and organized. I was very surprised on how helpful everyone at the dealership was when it came to buying my car. I was very surprised on how helpful everyone at the dealership was when it came to buying my car. More

by Brianjbl Verified Customer Verified Customer

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Eddie Ramirez, Erik Coxwell and Zeke Howes all provided excellent service. Great job guys. Highly recommended excellent service. Great job guys. Highly recommended More

by BRADLEFF26 Verified Customer Verified Customer

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An awesome and simple Experience. The purchase process was seamless and worked with me with my Navy Federal Loan. I appreciate how knowledgeable and professional everyone was who assi The purchase process was seamless and worked with me with my Navy Federal Loan. I appreciate how knowledgeable and professional everyone was who assisted me. More

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