Erik Davidson | Page 8

Everyone was friendly, willing to listen, worked inely manner and kept me informed of any issues. This has been the case each and evrytime I have been in the dealership. manner and kept me informed of any issues. This has been the case each and evrytime I have been in the dealership. More

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Everything was great in the repair of the passenger side mirror of my 2012 Ford Explorer. I only marked a 3 on price as the cost of the parts is expensive, but that is beyond the control of the dealership. mirror of my 2012 Ford Explorer. I only marked a 3 on price as the cost of the parts is expensive, but that is beyond the control of the dealership. The service department and technicians were extremely fast and the car looks good as new. More

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Very satisfied with my last service at the dealership. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. With the 'Works' Discount, price was very good. Normally the service department will get me in and out very quickly if I arrive early in the morning. The work with Oil Change and check up went well. The service also fixed the Rear Window Defroster. This took longer, but I was very pleased that this was done. Could have been a little better at communicating that the time required would be as long as it was. The work on the Rear Defroster was done very well, looks like original and it works 100%. All people that I interacted with were very nice. They always are. I find it a little frustating to have to wait on a Rebate versus getting the service discount at the point of sale. Seems like a long time (6 weeks estimated, still not received), to get a $10 Rebate. Maybe done so that most people do not actually go through the effort to get the Rebate? I also had a small defect in the Dashboard rubber. The Dealership indicated they were waiting on Ford Corporate to get back to them on the whether it would be covered by warranty. I was told that the service department would call me when they heard back from Ford. I did not get a call, and finally called the service department for a follow-up to this. I was told that this was not covered because it was identified too late in my warranty to be covered. Also, that it was not the Dealerships decision. This was a disappointment, and the communication from the Dealership to me was not done well. The defect is about 1/4 inch. I mentioned it at my first visit for oil change and was told it could be fixed. I purposely did not request immediate repair. When I did request the repair, the response that it was too late for it to be covered, seems like a poor repsonse. I will probably continue getting service at the dealership as long as the convience, timeliness and price stay where they are. PS. I was encouraged to see that the Fusion Hybrid will now have a plug in version. More

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I called for the appointment a week before I needed to have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson m have the work done. I was able to pick the date and time of the appointment to fit my schedule. When I arrived for the appointment, Erik Davidson met me and quickly checked me in. The service was completed before the estimated time for completion. The cashier was pleasant, friendly, and efficient. When I was ready to leave, I found that the car had been washed. My service experience was, in all ways, "Great." More

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I am always made to feel important when I visit Rob Sight Ford. They always seem to be interested in my concerns about my vehicle. Ford. They always seem to be interested in my concerns about my vehicle. More

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Thanks so much for you patience and dilligence during the purchase of our new vehicles. I would not hesitate to recommend your dealership to any of my friends. purchase of our new vehicles. I would not hesitate to recommend your dealership to any of my friends. More

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I've been dealing with Eric Davidison for all my service for years. He's the best. I've had three Lincoln's and now I have a 2012 Explorer. All my service Is done at Rob Sight. for years. He's the best. I've had three Lincoln's and now I have a 2012 Explorer. All my service Is done at Rob Sight. More

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This is probably my third visit to Rob Sight service. I switched from Shawnee Mission Ford because it is closer to me. My wife bought her Mariner from Sight and has always been pleased with the service. switched from Shawnee Mission Ford because it is closer to me. My wife bought her Mariner from Sight and has always been pleased with the service. I can see why. Erik is friendly and attentive without being pushy with his recommendations for my service needs. I did feel that this latest trip took longer than usual, particularly when I am there when they open. It could be, though, that there was work left from the previous day; also, since I just show up when they open, I don't make an appointment. In any event, I give the ratings I due because I truly appreciate the service, quality and attention. More

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I thought the price was a little high for replacing a light bulb but the customer service was great. I always have great service at the dealership. light bulb but the customer service was great. I always have great service at the dealership. More

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I can't believe I got charged for tightening a screw that holds the battery stable in the trunk. Wouldn't have needed it if design had not been defective. When the rest of bill is $3000, a charge such as th holds the battery stable in the trunk. Wouldn't have needed it if design had not been defective. When the rest of bill is $3000, a charge such as this leaves a very bad taste and a total disregard for customer loyalty. More

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