I have been using Jim Hudson Lexus since 2014 and they
have excellent service from start to finish! Service Advisor Eric Due is a true professional in every aspect of his job.
have excellent service from start to finish! Service Advisor Eric Due is a true professional in every aspect of his job.
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by maxmelvin62
Apr 22, 2022 -
Jim Hudson Lexus responded
Max, your loyalty to Jim Hudson Lexus of Columbia means the world to us! We feel so fortunate to have such supportive customers like you, and Eric and the team look forward to taking care of your service needs again next time you need us!
The Customer service received is always second to none.
Total satisfaction guarantee, just ask for Erik! You won’t be disappointed.
Total satisfaction guarantee, just ask for Erik! You won’t be disappointed.
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by Vmyke822
Apr 18, 2022 -
Jim Hudson Lexus responded
Thanks for sharing your quality experience with Erik. We appreciate your business and hope to see you again soon!
Erik explained the 25k service and what to expect at
future service. He was very helpful.
future service. He was very helpful.
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by None
Mar 18, 2022 -
Jim Hudson Lexus responded
We are thrilled that Erik and the team were so helpful and attentive! Thank you for choosing Jim Hudson Lexus of Columbia and for stopping by to share your support. We hope to welcome you back for your future service needs!
Eric was very.
Professional , curteous and helpful. My visit to Jim Hudson was a pleasant experience.
Professional , curteous and helpful. My visit to Jim Hudson was a pleasant experience.
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by Lillian36
Mar 16, 2022 -
Jim Hudson Lexus responded
Lillian, seeing your great review puts a smile on our faces! Thank you for choosing Jim Hudson Lexus of Columbia and for sharing your kind words about Eric. See you next time!
Superb service!
Erik was an awesome representative! My experience was stellar and as always, customer service is unmatched!
Erik was an awesome representative! My experience was stellar and as always, customer service is unmatched!
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by AngTMc
Feb 22, 2022 -
Jim Hudson Lexus responded
It's great Erik and the rest of the Jim Hudson Lexus of Columbia service team made sure you went home a happy camper. Thank you for the kudos!
The steadfast attention to detail and constant
professionalism shown by the Jim Hudson dealership was very impressionable.
professionalism shown by the Jim Hudson dealership was very impressionable.
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by hailmail2
Jan 25, 2022 -
Jim Hudson Lexus responded
This review means the world to us! Thank you for choosing Jim Hudson Lexus of Columbia and for taking the time to share your experience. We hope to welcome you back again down the road!
Eric Due gave us wonderful customer service when we took
at in for routine maintenance.
at in for routine maintenance.
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by Morrisbm1
Dec 09, 2021 -
Jim Hudson Lexus responded
Thanks for the wonderful review! We are happy to pass along your comments to Eric. Safe travels and have a great day! - The Jim Hudson Lexus of Columbia Team
Arrived mid way in our trip from Charleston SC to
Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was ou
Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was our service writer. He convinced us to do our 50k mile service while they searched for the problem, & assured us we’d be back on the road in 2 hours or less. It ended up taking 3 & 1/2 hours & the problem was a loose gas cap. I learned at the end they knew it was the gas cap quickly. First Eric knew we were traveling, my & I plus our dog. They could have gotten us back on the road in a few minutes, they charged us $684.00 for the whole process significantly more than the 50k mile maintenance cost us at our regular dealer. The last time I had a problem while traveling, several years ago, we stopped at Nally Lexus in Atlanta who had us in & out in 30 minutes would not charge us, said it was the Lexus way to treat their customers.
Finally I had to track down Eric to retrieve my car so we could get back on the road only to find my car just sitting in the service bay with no one around. Finally found another Service writer to find Eric & retrieve my car.
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by wally.seinsheimer
Dec 16, 2021 -
Jim Hudson Lexus responded
Wally, this is certainly not the feedback we hope to hear from our guests. We aim to go above and beyond during every visit, whether you're a regular customer of ours or you're stopping by while traveling. I'm sorry to hear that we weren't as focused on efficiency as we could have been and that it prevented you from getting back on the road. I understand that the cost of your service was more than anticipated, and I apologize that you were unpleasantly surprised. This feedback will allow our team to focus on providing a better experience moving forward. If there is anything I can do to rectify this, please don't hesitate to reach out. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500
Respectful, professional, efficient, accommodating,
knowledgeable, customer centric, a model and standard for others providing a service for customers
knowledgeable, customer centric, a model and standard for others providing a service for customers
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by Relong48
Dec 01, 2021 -
Jim Hudson Lexus responded
It's incredibly validating to hear this is the level of service we're providing - thank you very much! We appreciate your business and you taking the time to share. Drive safely, from the whole Jim Hudson Lexus of Columbia team!
Jim Hudson's customer service is as great as the
reputation of the Lexus cars
reputation of the Lexus cars
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by ric12355
Other Employees Tagged:
Jasmine Foreman
Nov 07, 2021 -
Jim Hudson Lexus responded
Thank you for taking the time to review us, Ric! We appreciate your business and are happy to hear that you are so confident in the Jim Hudson Lexus of Columbia team to get the job done. Drive safely, and we hope to see you back!
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7 yrs, 5 mos
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