Erik Fernandez | Page 2

Great customer service Very happy that I purchased my truck and continue to bring it back for service @ Williamson Cadillac truck and continue to bring it back for service @ Williamson Cadillac More

by DEAND2440 Verified Customer Verified Customer

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The service was prompt and courteous. The service advisor was knowledgeable, helpful and friendly. The service was completed in the time estimated. The service advisor was knowledgeable, helpful and friendly. The service was completed in the time estimated. More

by PLARCADA Verified Customer Verified Customer

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I can’t say enough great things about Eric Fernandez! He is always the person I work with whenever my Cadillac needs repairs, and he consistently goes above and beyond my expectations. Eric is profession He is always the person I work with whenever my Cadillac needs repairs, and he consistently goes above and beyond my expectations. Eric is professional, knowledgeable, honest, and truly cares about his customers. He takes the time to explain everything, keeps me informed throughout the process, and makes sure my vehicle is repaired correctly. It’s such a relief to know my car is in such capable hands. Outstanding customer service like Eric’s is hard to find these days. I highly recommend asking for Eric if you need service—you won’t be disappointed! More

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I really didn't deal with anybody in the dealership except for Eric and he's always fantastic except for Eric and he's always fantastic More

by justinaustinaaron Verified Customer Verified Customer

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Excellent service as always, quick and professional service. Erik is always great The best dealer service. Erik is always great The best dealer More

by G.fernandez00 Verified Customer Verified Customer

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Overcharged, 1600$ to replace a 20$ part and I had to bring it in twice. bring it in twice. More

by Drew Verified Customer Verified Customer

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Mr Erik Fernandez is a very dedicated, knowledgeable, respectful, honest and helpful to his customers. I have never experienced another service advisor as Mr. Fernandez. respectful, honest and helpful to his customers. I have never experienced another service advisor as Mr. Fernandez. More

by BMW3281 Verified Customer Verified Customer

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Great service. Would recommend inspecting car wash machine, since if left a lot of hard water or chemicals on black paint. However, super pleased with Mr. Erik Fern Would recommend inspecting car wash machine, since if left a lot of hard water or chemicals on black paint. However, super pleased with Mr. Erik Fernandez attention and prompt response to my concerns. Thank you Erik. More

by H Verified Customer Verified Customer

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I intend to file a complaint regarding the numerous mistakes made by you and your team, particularly in the return of my vehicle. As a Cadillac, BMW and Mercedes Benz owner who has dealt with cars for mistakes made by you and your team, particularly in the return of my vehicle. As a Cadillac, BMW and Mercedes Benz owner who has dealt with cars for my businesses and service managers and technicians, I am deeply disappointed that you, Erik, failed to inspect my business car before allowing me to pick it up. My car came back in worse conditions than I left in it. Horrible service! More

by 5SNS Verified Customer Verified Customer

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This visit was not as successful as past visits There was confusion in getting the loaner because no clear information was provided when I came to pick up the car but the staff manager on duty got me a loane confusion in getting the loaner because no clear information was provided when I came to pick up the car but the staff manager on duty got me a loaner ??however when my car was ready for me to pick it up I noticed the driver's seat was very dirty and my car wasn't washed ! In the past my car would be washed and vacuumed ready for pickup by the customer More

by RADIANTMILLS11 Verified Customer Verified Customer

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