Erik Fernandez | Page 2

I intend to file a complaint regarding the numerous mistakes made by you and your team, particularly in the return of my vehicle. As a Cadillac, BMW and Mercedes Benz owner who has dealt with cars for mistakes made by you and your team, particularly in the return of my vehicle. As a Cadillac, BMW and Mercedes Benz owner who has dealt with cars for my businesses and service managers and technicians, I am deeply disappointed that you, Erik, failed to inspect my business car before allowing me to pick it up. My car came back in worse conditions than I left in it. Horrible service! More

by 5SNS Verified Customer Verified Customer

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This visit was not as successful as past visits There was confusion in getting the loaner because no clear information was provided when I came to pick up the car but the staff manager on duty got me a loane confusion in getting the loaner because no clear information was provided when I came to pick up the car but the staff manager on duty got me a loaner ??however when my car was ready for me to pick it up I noticed the driver's seat was very dirty and my car wasn't washed ! In the past my car would be washed and vacuumed ready for pickup by the customer More

by RADIANTMILLS11 Verified Customer Verified Customer

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Great! Would do it again. I already answered your survey several days ago. Go ahead. Would do it again. I already answered your survey several days ago. Go ahead. More

by ERNIEJONES3731 Verified Customer Verified Customer

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Erik goes above and beyond, every time. I know my car is in good hands when it's in his hands. No other service advisor I'd trust. I know my car is in good hands when it's in his hands. No other service advisor I'd trust. More

by Ks305 Verified Customer Verified Customer

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I’ve owned many vehicles over the years, but I’ve never encountered a service advisor who delivers the level of professionalism, communication, and customer care that Erik does. He consistently goes above encountered a service advisor who delivers the level of professionalism, communication, and customer care that Erik does. He consistently goes above and beyond, making every service experience seamless, transparent, and genuinely enjoyable. His attention to detail, responsiveness, and commitment to his customers are second to none. In fact, if Erik decided tomorrow to leave Cadillac and work elsewhere, I would seriously consider selling my Cadillac and purchasing whatever vehicle brand he was servicing just to continue working with him. That’s how much trust and confidence he inspires. Cadillac builds great vehicles, but exceptional people like Erik are what create lifelong customers. He is the gold standard for customer service, and an absolute asset to the dealership and the Cadillac brand. If every service advisor operated at Erik’s level, the automotive industry would be a much better place. More

by Ks305 Verified Customer Verified Customer

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It was an excellent experience Erik Fernandez did an excellent job. He was very helpful, knowledgeable, and professional. excellent job. He was very helpful, knowledgeable, and professional. More

by ERAJOR Verified Customer Verified Customer

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It is rare to find such great customer service , my advisor felt like part of the family. Fast reliable service , very pleased advisor felt like part of the family. Fast reliable service , very pleased More

by jfdez Verified Customer Verified Customer

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Williamson Cadillac is my favorite dealership to bring my car for repairs. Great Service, Great Machanics, Great People, and a Great Place to be. car for repairs. Great Service, Great Machanics, Great People, and a Great Place to be. More

by MICHAELAORLANDO1 Verified Customer Verified Customer

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Service was excellent, they provide top notch service. Treated me like family. Everything was perfect Treated me like family. Everything was perfect More

by EDWIn lima Verified Customer Verified Customer

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Erik was very professional and detect the problem instantly. The hole proccess was easy ti navigate instantly. The hole proccess was easy ti navigate More

by Jorge Verified Customer Verified Customer

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