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Erik Fernandez

Overview Reviews (392) Inventory (212)

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Erik Fernandez

Erik Fernandez | Page 26

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8

392 Reviews

Overview Reviews (392) Inventory (212)

4.8

392 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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392 Reviews of Erik Fernandez

September 03, 2022

Dealership Rating

Employee Rating

The staff is courteous, very attentive and take excellent care of my car every time. care of my car every time. More

by TLEWIS110

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 07, 2022 -

Williamson Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 02, 2022

Dealership Rating

Employee Rating

Very professional and great service, my adviser Erik was very helpful,, courteous and professional. Highly recommend this dealer very helpful,, courteous and professional. Highly recommend this dealer More

by ESTHERG32

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Carlos Gomara

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Sep 07, 2022 -

Williamson Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 02, 2022

Dealership Rating

Employee Rating

Eric was very helpful in the service dept. Very satisfied, we will be using Williamson from now on Very satisfied, we will be using Williamson from now on More

by chernandez0201

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 06, 2022 -

Williamson Cadillac responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 22, 2022

Dealership Rating

Employee Rating

Erik Fernandez is great. Always a pleasure to have vehicle serviced here. A a bypass Always a pleasure to have vehicle serviced here. A a bypass More

by MIGUEL33

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 24, 2022 -

Williamson Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 14, 2022

Dealership Rating

Employee Rating

One of the worst experiences I have ever had. One of my issues was still never fixed and my car was not cleaned as I requested it. My service rep Eric lied to me multiple times and did not do thi One of my issues was still never fixed and my car was not cleaned as I requested it. My service rep Eric lied to me multiple times and did not do things I requested. Ok top of this they said my car was ready after being in the shop for 10 days just for me to come in and leave early from work for the car to still me messed up. This experience was terrible More

by Logan.voogd

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jeff Rogers

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Aug 16, 2022 -

Williamson Cadillac responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 06, 2022

Dealership Rating

Employee Rating

Everyone at Williamson Cadillac Buick GMC is so good to me. Feels like a real family! me. Feels like a real family! More

by jlynnmedearis

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 09, 2022 -

Williamson Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 05, 2022

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Employee Rating

Erik and the team went above and beyond to take care of my wife and a tire issue my wife and a tire issue More

by HATCHGUY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 09, 2022 -

Williamson Cadillac responded

August 03, 2022

Dealership Rating

Employee Rating

The service was great! They were able to give me an appointment to meet my needs! Thank you They were able to give me an appointment to meet my needs! Thank you More

by Mariag31313

Verified Customer

Customer Service

Friendliness

Recommend Dealer

Yes

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Aug 05, 2022 -

Williamson Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 27, 2022

Dealership Rating

Employee Rating

La última vez q fui me trataron como un rey! Siempre son muy atentos! Los quiero! Siempre son muy atentos! Los quiero! More

by molina.marcosd

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Richard Loero, Tony Martinez, Carmen Alicea, Rolando Pardo, Cesar Rojas , Mickey Barrios, Carlos Gomara, Skip Moosang

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Jul 28, 2022 -

Williamson Cadillac responded

Apreciamos sus amables comentarios, molina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Jeff Rogers - jrogers@wagmiami.com

July 26, 2022

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Employee Rating

I brought my vehicle in for required service and initially was not happy with the outcome. Since speaking to my service advisor and he explaing what was done to the vehicle I now better understand initially was not happy with the outcome. Since speaking to my service advisor and he explaing what was done to the vehicle I now better understand what the vehicle is doing. More

by JFROD

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 28, 2022 -

Williamson Cadillac responded

Thank you for the great feedback, JFROD! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rogers - jrogers@wagmiami.com

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