Erik Fernandez
Erik Fernandez at Williamson Cadillac

Erik Fernandez | Page 38

Service Advisor

Williamson Cadillac

7815 SW 104th St
Miami, FL 33156

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4.8
392 Reviews
4.8

392 Reviews

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392 Reviews of Erik Fernandez

September 23, 2020

Dealership Rating
Employee Rating

I took my car for an oil change had scheduled an appointment. The service was performed very quickly and efficiently and my car was also washed when service was completed. More

by RC5LIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2020

Williamson Cadillac responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 21, 2020

Dealership Rating
Employee Rating

The service provided at this dealership is in credible. They are always willing to take care of any issues you might have. Their customer service is outstanding. More

by MSANTIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 22, 2020

Williamson Cadillac responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 16, 2020

Dealership Rating
Employee Rating

Service good. But service advisor Carmen not wearing mask properly. Not all patrons wearing mask properly. No concern for others in light off CoVID 19 More

by DIANALST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmen Alicea

Sep 17, 2020

Williamson Cadillac responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 14, 2020

Dealership Rating
Employee Rating

Troy Spencer is kind, takes his time to listen, and truly is the best. He truly goes out his way and advised the customer of needs. More

by astridmaharaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez , Troy Spencer

Sep 15, 2020

Williamson Cadillac responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Troy does for Williamson Cadillac and our customers. Hope to see you again soon! Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 10, 2020

Dealership Rating
Employee Rating

JUST A GREAT SERVICE STAFF, FROM THE SERVICE MANAGER DOWN TO THE SERVICE AGENTS. MY CAR HAS BEEN THERE QUITE A BIT, AND THEY ALWAYS TAKE CARE OF THE ISSUES AT HAND AND REALLY CONCERNED TO MAKE IT RIGHT. More

by oherns11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez, Rolando Pardo , Carlos Gomara

Sep 14, 2020

Williamson Cadillac responded

Thank you for putting your trust in Williamson Cadillac! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Jeff Rogers - jrogers@wagmiami.com

September 05, 2020

Dealership Rating
Employee Rating

Kind and prompt attention after once arriving beginning with valet, very courteous welcoming. Once meeting with service advisor, there was an excellent communication there on. More

by Rolls-royce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2020

Williamson Cadillac responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 28, 2020

Dealership Rating
Employee Rating

The person who made my appointment was very nice and gave me some choices. Great service advisor, Eric Fernandez. Great area for rest, My vehicle was return clean. More

by Orlando Sandoval
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Martinez, Juan Santos , Host in the parking. Great service

Sep 01, 2020

Williamson Cadillac responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 28, 2020

Dealership Rating
Employee Rating

Erik and Rolando are extremely professional and thoroughly explained the problem with my Yukon. Very pleased with my service experience. I will continue to bring my truck in for service at williams More

by fivestarbaseballcamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rolando Pardo

Sep 01, 2020

Williamson Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 27, 2020

Dealership Rating
Employee Rating

I think it’s a very nice gesture that when your car needs to stay in service , the dealership loans you a loner Car. I find this very important More

by sblate61749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2020

Williamson Cadillac responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Jeff Rogers - jrogers@wagmiami.com

August 19, 2020

Dealership Rating
Employee Rating

Terrible experience. Nothing was repaired! They ruined our tinted windows and left dashboard hanging out ( I have pictures to show) car wasn’t even washed. More

by MAYRASELLS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 19, 2020

Williamson Cadillac responded

We are sorry to hear of your experience on your recent visit to our service department. We were unaware you had just had the windows tinted when we lowered the door glass. Our offer to replace the tint for you at our expense still stands.

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