Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
425 Reviews
Write a ReviewDealership Experience
2 yrs, 7 mos
Industry Experience
33 yrs, 10 mos
Languages Spoken
English
425 Reviews of Erik Hoffman
Verified Customer
December 01, 2022
I'd give ZERO stars if I could! I'm extremely disappointed with the service that I have been receiving. On several occasions, work was not completed. Once they forgot to rotate my t I'm extremely disappointed with the service that I have been receiving. On several occasions, work was not completed. Once they forgot to rotate my tires, another time a new grab handle was installed without the screw cap covers. Luckily, I still had the old grab handle and had to return to have them installed. My most recent issue was with my power steering. I was leaking fluid and told that it was coming from the power steering sensor. They even escorted me to the back to show me while my vehicle was up on the racks. I agreed to perform the work for the repair. Well, my vehicle continued to leak fluid, so I returned. I was then told that it was recommended that I get new power steering pump. After this, something told me, get a second opinion. I contacted another mechanic and he found that on my high pressure power steering hose, he replaced "O" ring on the sensor that they didn't change. I paid for a new sensor and it was still the ORIGINAL EQUIPMENT!! He also replaced "O" ring seals on both ends of the high pressure power steering hose and the "O" ring seals on the return lines as well. While he was doing all the power steering work, he also noticed my coolant was HORRIBLE! This was interesting because they had also recently replaced my radiator. He drained all the old coolant which was some of the foulest smelling I have ever seen in my life! In addition, it was black in color, old, like they had just put some recycled crap from the shop floor back in it! He refilled my radiator with some new and correct grade coolant. He also changed my oil and replaced my oil filter AND pointed out that my oil filter hadn't been changed for a while, I've only brought my vehicle to Wayne Akers for SEVERAL of my last oil changes. Needless to say, I WILL NOT be returning to this location, and I will be contacting the General Manager and owner for compensation on work NOT PERFORMED!! More
by 33tds1
Other Employees Tagged: Ben Buchanan
November 29, 2022
I was immediately greeted with a smile by Eric when I pulled into the Service Lane. He welcomed me into his office and quickly assisted me in checking in to get my car serviced. I told him I needed my ca pulled into the Service Lane. He welcomed me into his office and quickly assisted me in checking in to get my car serviced. I told him I needed my car back ASAP which he noted and the service department achieved. More
by Marypoll
November 22, 2022
The dealership is ok. I was a little disappointed that I made an appointment and waited for over an hour and a half And when my car was done, it had not been washed. Littl I was a little disappointed that I made an appointment and waited for over an hour and a half And when my car was done, it had not been washed. Little complimentary things like that really make a dealership. More
by TAYLOR.CARDOZA17
Dealership Inventory (593 Vehicles)
