Erik Lett | Page 12

Timely, nice, Clean, good communication and resollution. They were accurate about my appointment and tried to solve my problem They were accurate about my appointment and tried to solve my problem More

by waltroestel Verified Customer Verified Customer

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Excellent customer service and vehicle service. Oil change and a complimentary car wash and vacuuming. Oil change and a complimentary car wash and vacuuming. More

by dino.leyva Verified Customer Verified Customer

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Literally the best car buying experience is at Kia of Everett! This is not only my third Kia but my second time buying from this specific dealership. They are so nice and welcoming and really care about Everett! This is not only my third Kia but my second time buying from this specific dealership. They are so nice and welcoming and really care about you! More

by mariaha Verified Customer Verified Customer

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Nadia and the rest of the service team were top notch! They kept me informed of all concerns that were found while my vehicle was in for service, updated me on how long it would be and finished all approv They kept me informed of all concerns that were found while my vehicle was in for service, updated me on how long it would be and finished all approved work quickly and with excellent attention to detail. I wouldn't hesitate to recommend Kia of Everett to any of my friends and family. More

by sleepypaco Verified Customer Verified Customer

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No problems concerning my vehicle. I’ve always have a great experience with the service department. You guys have kept my car running nicely. Thank you. I’ve always have a great experience with the service department. You guys have kept my car running nicely. Thank you. More

by pittsie Verified Customer Verified Customer

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Erik was very helpful and helped the recall case without friction. Everything was perfect from my perspective friction. Everything was perfect from my perspective More

by mac.wudi Verified Customer Verified Customer

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After bringing my car in for a recall the part that was being Replaced failed a week later. I had to use my warranty to replace the part that was working prior to recall. It took 14 days to replace the par being Replaced failed a week later. I had to use my warranty to replace the part that was working prior to recall. It took 14 days to replace the part. And numerous calls from me for updates on my car as I was not getting any feedback from the shop. Upon receiving my car finally I was told that they were still fighting with Kia to get payment to their technician. Which honestly is not my problem and I didn't need That information as that is a inner office problem and not my problem. During the 2 weeks that I did not have my car, I was not offered a loner car and had to make arrangements on my own to drive over the two weeks. Ultimately the car was taken care of and I appreciate the work.However I believe it was not handled very well initially. More

by duhhubb Verified Customer Verified Customer

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Absolutely love the dealership and staff! Great service and atmosphere! I always feel great walking in there knowing they take care of their customers! Thank you Kia Great service and atmosphere! I always feel great walking in there knowing they take care of their customers! Thank you Kia More

by dizzydozzer Verified Customer Verified Customer

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Awesome service department. Great communication. Fast and reliable. The whole team from sales to service dept are amazing! Great communication. Fast and reliable. The whole team from sales to service dept are amazing! More

by saranpomianowski77 Verified Customer Verified Customer

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No body is in sync when it comes to sales, finance and especially service. Horrible service by service department. Car came in with a chip in windshield. I stopped by the very next day to show it to them especially service. Horrible service by service department. Car came in with a chip in windshield. I stopped by the very next day to show it to them and get it fixed. Didn’t get appointment for next 4 weeks but I was told it’d be $35 and it will be covered since thats how I got the vehicle. Comes the time to fix it now it’s suddenly $60 and its not covered because whoever told me that it’ll be covered did not put comments about it. Not the first time the sales department has been absolutely disappointing. Will be taking down my google reviews for this dealership and writing a new one to reflect the actual experience rather than what they tell me to write. More

by manjinder186 Verified Customer Verified Customer

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