Erik Montano | Page 8

Had a terrible experience with Courtesy Chevrolet. But upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps ne upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps next time they'll earn "great". Here is the story: Dropped car off on Sat June 30th and had a confirmed appointment, for $3,000 of work to be done. They could keep my car until Thursday July 5th as I was out of town. Thursday came and I called Eric to come pick up the car he had no idea my car was even there. He said he would call us back in a few mins. NO phone call. Showed up there 1 hour later and found out that SEAN had put all the paperwork in the car and just parked it so no one even knew it was there until we called, Eric even confessed that if we had been out of town for a month it would have still sat there unnoticed. Despite telling Eric over and over what phone number to call and then even having Sean take down correct number which he circled and put stars around it STILL every time Eric called he would call the wrong phone and we wouldn't get the message until the following day. When they did find the car and start to work on it Eric said it would be done that day or the next. No call until 3 days later and AGAIN TO THE WRONG PHONE NUMBER. On the positive side they did arrange a rental car free of charge for us due to this being all their fault...but then telling me how much the car rents for a day which I felt was unnecessary and rude. This is the same dealership that years earlier drove our car off the service ramp causing tire damage that they too had to fix. We had left them for a few years but recently returned due to our car needing a Chevy dealership to work on this problem. This was our last time. No excuse for poor customer service especially the lack of communication. We did wait for over 30 mins to speak with Jack Walker...instead a man named Scott showed up to talk as Jack was still busy. He had no real answers other than to say they would work on more training. He did say they call about 1 week after service to do a follow up...but we had this car aligned and oil changed 2 weeks ago and never received a call about that service either. Apparently no one there is good at making or returning phone calls. Scott said maybe Jessie the girl who makes those calls is behind. After talking with them and sending this report to DealerRater, Jessie got in touch promptly and promised to do whatever it took to ensure this wouldn't happen again. I also received a phone call from the top service manager at the dealership assuring me of the same thing. I will be giving Courtesy a third chance and giving them a conditional recommendation to others. This is how a company that cares about its reputation *should* act. After all, no one is perfect. More

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Erik has continually gone above and beyond when it comes to helping me decide the best approach to servicing and maintaining my Chevy Tahoes over the course of many years. I trust and appreciate the advice to helping me decide the best approach to servicing and maintaining my Chevy Tahoes over the course of many years. I trust and appreciate the advice he gives me because he has made me feel as though he would do exactly what he is advising me to do if it were he on the other side of the service counter. I would recommed Erik to anyone who is looking to service and maintain their vehicle. Erik, thanks for all your help More

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For fast, friendly and quality work ask for Erik Montano. As soon as I pulled up to the service department he was able and willing to help me although it was close to the end of the day. He went out of his As soon as I pulled up to the service department he was able and willing to help me although it was close to the end of the day. He went out of his way to get my car serviced on the same day!!! He paid attention to my needs and went out of his way to meet them. It's nice to know there is still people with integrity, Thank you Eric for an awesome job!!!! More

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Erik went above and beyond to help me better understand what was wrong with my car, steering column, he printed a picture of the part and thoroughly explained all the details. He kept me informed at all ti what was wrong with my car, steering column, he printed a picture of the part and thoroughly explained all the details. He kept me informed at all times and sent a courtesy pick up van to come get me when my car was ready. More

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I was advised by another garage that my struts were blown out and needed to be replaced. I scheduled the service with Courtesy. David Molinar was my Service Technician. He informed me that my struts were out and needed to be replaced. I scheduled the service with Courtesy. David Molinar was my Service Technician. He informed me that my struts were in great shape and the noise I was hearing was just a lubrication issue. His honesty saved me $500.00 dollars today and I wanted him to be commended for his Service Excellence and I also wanted to personally thank him. Thank You David......and Erik.....You are the reason I bring my truck to Courtesy and always will. More

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Erik Montano was so helpful and really paid attention to my needs. He was able to determine what I needed for my Chevrolet and within an hour I had the parts I needed and was shown a diagram explaining wha my needs. He was able to determine what I needed for my Chevrolet and within an hour I had the parts I needed and was shown a diagram explaining what I needed to do to fix my car. I would definitely bring my car to Erik at Courtesy Chevrolet for servicing needs! Sincerely, Lorri Rizzo More

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You really can not find a better group of people than at Courtesy. Eric Montano is the man! The guy is very knowledgeable and the dude cares!! He has impeccable customer service and made us feel very comfor Courtesy. Eric Montano is the man! The guy is very knowledgeable and the dude cares!! He has impeccable customer service and made us feel very comfortable that the issue with our car was in good capable hands. A++++ We are super happy we bought our new car there!!! Go Courtesy!! -Lenny More

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Since I am a single parent I have to watch my budget. The reputations some of the dealerships have, well, you hear horror stories. You have to find a dealership you trust. I've gotten to know Eric Montano reputations some of the dealerships have, well, you hear horror stories. You have to find a dealership you trust. I've gotten to know Eric Montano in the service department who helps me for EVERYTHING that I may need for my car. He's helped get my air conditioner fixed in time to visit my sick mother in Yuma, and has scheduled me for oil changes and shows a genuine interest in my safety by noticing when my tires are bad. Eric and another co-worker had my familes safety on their minds. When my mother died I brought in my car for another oil change and because Eric knows how important my trips to Yuma are to me and my family, he had it looked over everywhere. There are even times he has that car wahsed for me. I can say without a doubt, that I can trust Eric in the service department. He explains everything to me when additional services are needed on my car. Way to go Eric!! You have my complete confidence!!! More

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I took my car in to get a new key fob for my 2005 chevy malibu because my previous one had broken. Eric Montano(service department) took care of everything for me; he was also polite and professional. I as malibu because my previous one had broken. Eric Montano(service department) took care of everything for me; he was also polite and professional. I asked him before he took my keys about how long it would be and he replied roughly 2 hours to inspect my car and to reprogram my key fob. It took that exact amount of time, no more...no less. He also supplied me with an detailed inspection report of my car and what needed servicing. I was impressed and will be returning my car here for future service. Thanks again Eric. More

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I have been a customer of Courtesy Chevrolet for 18 years. I have purchased several vehicles there and have always had my vehicles serviced there as well. I am very pleased with the service provided by years. I have purchased several vehicles there and have always had my vehicles serviced there as well. I am very pleased with the service provided by Courtesy. Routine oil & filter changes are done while you wait and you don't even need to make an appointment. My service consultant, Erik, is honest and informative and is always there to greet me or to answer a question. I am extremely pleased with the Service Dept. at Courtesy, and particularly with Erik. More

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