Erik Montano | Page 8

David Escobar was recommeded to me by a really good friend. I told him what I wanted and did not want and he fullfilled my request. I also told him that I prequlified before we started looking at cars friend. I told him what I wanted and did not want and he fullfilled my request. I also told him that I prequlified before we started looking at cars and was spot on for what I wanted and stayed within my budget request. He went out of his way to make me feel confortable buying a car at Courtesy Chevrolet. I did not at all once feel pressured to buy anything I did not want. He was also great with my kids, keeping them entertained by interacting with them and not only me. Courtesy Chevrolet is very lucky to have this young man among their team. Misty Gunter was also awesome, she knew how to keep my kids entertained while we did all the paperwork. She was very understanding with having the kids there. She did not push me to buy all the extras that I did not want and could not afford. More

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Our experience at Courtesy Chevrolet was exceptional. As soon as we arrived we were greeted by Frankie Blanco. Frankie couldn't have been any nicer to myself and my wife and 2 kids. He listened to what we soon as we arrived we were greeted by Frankie Blanco. Frankie couldn't have been any nicer to myself and my wife and 2 kids. He listened to what we wanted and not what he wanted to sell us. After going back and forth, Frankie was able to find us a vehicle that met our needs both option wise and financially. I really appreciated his honesty and professionalism. Definitely not your stereotypical car salesperson. I will definitely be recommending Frankie to others who are looking to buy a car. Frankie personally handed us over to Lucy Tucker in Finance. Again, I appreciated her being thorough in presenting us with all of our options, but not being pushy. Lastly we dealt with Alan Parker, our Customer service director. Again, a super nice guy and very professional. If this is how we are treated all the time, I look forward to all my future dealings with Courtesy Chevrolet. Greg Peplinski More

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Erik provided great customer service and follow up. I always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. More

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Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

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We were on vacation and our water pump went out. It was Thursday afternoon and we were planning on leaving the area on Friday. Googled for the nearest dealership called to see if they could even look at it Thursday afternoon and we were planning on leaving the area on Friday. Googled for the nearest dealership called to see if they could even look at it, and they told us to come right over. They had to wait until the car cooled to even verify the problem which would have taken a while, and where we were from out of town and kind of stranded they gave us a rental so we could still get around. When they did look at the car it was the water pump, and even warrantied under the 100,000 power train warranty, so other than a couple of hours out of our day it didn't cost us anything. Eric was very helpful in a fairly stressful situation. More

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I have been going to see Eric Montano for the past 15 years and he is the only person who will EVER service my truck. He does not play any games he will be up front with all the fees. Don't waste your ti years and he is the only person who will EVER service my truck. He does not play any games he will be up front with all the fees. Don't waste your time with any other service person other then Eric. More

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Everytime time i've been in for simple oil change there has been other problems to my car and when i address them to service advisor the wont to charge me crazy prices. The service for one is very ho there has been other problems to my car and when i address them to service advisor the wont to charge me crazy prices. The service for one is very horriable i will be sure to let all my co-worker and freinds know to never buy or service a car at courtesy chevrolet. I will get this info to all blog and media online that this dealership takes advantage of women and trys to over price you. The worst service i have ever had in many years cant believe a place is still in bussiness being ran the way it is. More

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Very pleased with the purchase experience of my 2012 Equinox! I especially enjoyed Roy Cavazos as my new car sales representative. Courtesy Chevrolet is great! Equinox! I especially enjoyed Roy Cavazos as my new car sales representative. Courtesy Chevrolet is great! More

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We have been cutomers at Courtesy for many years for good reason, their service is always excellent, you are treated with respect, they follow through with what is promised and we have bought/leased 5 vehicl reason, their service is always excellent, you are treated with respect, they follow through with what is promised and we have bought/leased 5 vehicles from them. Erik Montano has been our sales advisor service writer for many years and we really appreciate him. Roy Cavazos has worked with us twice in the last 2 months, we leased a Traverse and bought an Equinox. TOP notch Chevrolet dealer!!!!! More

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Had a terrible experience with Courtesy Chevrolet. But upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps ne upon bringing it to their attention, they promised to take care of my needs and so I have revised my rating from "poor" to "okay" overall. Perhaps next time they'll earn "great". Here is the story: Dropped car off on Sat June 30th and had a confirmed appointment, for $3,000 of work to be done. They could keep my car until Thursday July 5th as I was out of town. Thursday came and I called Eric to come pick up the car he had no idea my car was even there. He said he would call us back in a few mins. NO phone call. Showed up there 1 hour later and found out that SEAN had put all the paperwork in the car and just parked it so no one even knew it was there until we called, Eric even confessed that if we had been out of town for a month it would have still sat there unnoticed. Despite telling Eric over and over what phone number to call and then even having Sean take down correct number which he circled and put stars around it STILL every time Eric called he would call the wrong phone and we wouldn't get the message until the following day. When they did find the car and start to work on it Eric said it would be done that day or the next. No call until 3 days later and AGAIN TO THE WRONG PHONE NUMBER. On the positive side they did arrange a rental car free of charge for us due to this being all their fault...but then telling me how much the car rents for a day which I felt was unnecessary and rude. This is the same dealership that years earlier drove our car off the service ramp causing tire damage that they too had to fix. We had left them for a few years but recently returned due to our car needing a Chevy dealership to work on this problem. This was our last time. No excuse for poor customer service especially the lack of communication. We did wait for over 30 mins to speak with Jack Walker...instead a man named Scott showed up to talk as Jack was still busy. He had no real answers other than to say they would work on more training. He did say they call about 1 week after service to do a follow up...but we had this car aligned and oil changed 2 weeks ago and never received a call about that service either. Apparently no one there is good at making or returning phone calls. Scott said maybe Jessie the girl who makes those calls is behind. After talking with them and sending this report to DealerRater, Jessie got in touch promptly and promised to do whatever it took to ensure this wouldn't happen again. I also received a phone call from the top service manager at the dealership assuring me of the same thing. I will be giving Courtesy a third chance and giving them a conditional recommendation to others. This is how a company that cares about its reputation *should* act. After all, no one is perfect. More

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