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Erik Muniz
128 Reviews
128 Reviews
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128 Reviews of Erik Muniz
December 15, 2018
Service department so bad I stopped buying Audi brand Been attempting to get my Audi A8 serviced here for years. Dealership so poorly managed you'll never have the same person in the service department f Been attempting to get my Audi A8 serviced here for years. Dealership so poorly managed you'll never have the same person in the service department from one visit to the next. The turnover is so high, anyone you meet in service will be gone in a few months. Want to call for an appointment? Good luck. The online number routes to some third-party 800 number that doesn't easily connect to Audi Dallas. When you do get through to Audi Dallas, the odds a human will actually take a call is slim. After you leave a VM to get a call back to schedule an appointment, hours will typically pass. The phone tag is so painful, I drive to the dealership in person to schedule an appointment! Their loan cars are so sparse, appointments typically are scheduled over a week in advance. The check-in and check-out process is faster for liver-transplant surgery than here. Not bad people but compared to other service departments near them, this is the bottom of the barrel. More
by DoughRoller
Other Employees Tagged: Daniel McClure, Marvin Clayton , Emma Manson, Daniel Medrano, Isaac Nieto
November 29, 2018
Service visitaudi Audi Dallas consistently gives great service. They have definitely earned my loyalty. I trust the brand and the dealership. I choose them over indepen Audi Dallas consistently gives great service. They have definitely earned my loyalty. I trust the brand and the dealership. I choose them over independent mechanics for my service More
by Lisa
November 24, 2018
Great Service Audi Dallas is my choice for ALL things Audi. Appointment for service was set for a time convenient to my schedule and my arrival was expected. Work w Audi Dallas is my choice for ALL things Audi. Appointment for service was set for a time convenient to my schedule and my arrival was expected. Work was completed in time and manner communicated at drop off. Great experience. Great Service. Great Dealership. More
by S5MC
November 07, 2018
Maintenance Erik is a real professional. Always going the extra step to make the visit a great experience. Always look forward to seeing him when I come in for ma Erik is a real professional. Always going the extra step to make the visit a great experience. Always look forward to seeing him when I come in for maintenance. More
by 22056lw1
October 09, 2018
As always they deliver the best Just had one issue with them and they immediately responded back to me to ensure they provide even better service. Will surely recommend to friends. Just had one issue with them and they immediately responded back to me to ensure they provide even better service. Will surely recommend to friends. More
by Saikiran
Other Employees Tagged: Adam Figueroa, Daniel McClure , Jack Hutchins
October 08, 2018
Great service Great service. Got my car back in less than two hours very clean and shiny. The the shuttle service is great. Eric was very helpful and knowledged. Great service. Got my car back in less than two hours very clean and shiny. The the shuttle service is great. Eric was very helpful and knowledged. More
by Yolanda
October 03, 2018
Excellent service from an in town service center The service is efficient and friendly. I very much appreciate the ease of having a service center which is close to home and close to work. The service is efficient and friendly. I very much appreciate the ease of having a service center which is close to home and close to work. More
by Byron
Other Employees Tagged: Anothony in roadside assistance was friendly and professional
September 24, 2018
Friendly experience I never felt pressured into buying a vehicle. We were in for service and an inspection but knew we might want to consider making a trade. Everyone was I never felt pressured into buying a vehicle. We were in for service and an inspection but knew we might want to consider making a trade. Everyone was extremely helpful and pleasant even though a new vehicle wasn’t a “must” for us. We appreciate the patience and service in an uncertain situation. More
by Jlu
Other Employees Tagged: Brett Huneycutt , Tom Hutton, Rick Nelson
September 10, 2018
Always a great experience! The Audi service team is always friendly, answer any questions or concerns, and seem to really care. It is worth making the drive from Heath. The Audi service team is always friendly, answer any questions or concerns, and seem to really care. It is worth making the drive from Heath. More
by Caconder711
May 23, 2018
Customer Service Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and m Eric Muniz has provided excellent customer services for over 5 years to my family . I have a crazy schedule and he always works with my schedule and makes it easy to keep my 2 Audi’s maintained .He is one of the reasons why I have bought Audi cars and will continue due to his customer service. More
by Isabel47
