Erika Pineda | Page 6

excellent, customer service, they are the best, the vehicles are in good hands. vehicles are in good hands. More

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Maintenance inspection done on time and interactions with dealer team was excellent. dealer team was excellent. More

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From the moment you drive in for service, the staff is available, pleasant and accommodating. Check in is easy with update given on wait time available, pleasant and accommodating. Check in is easy with update given on wait time More

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I always appreciate the manners and punctuality of staff. I never have to wait and service is done very quickly. The coffee and pastries are good, too. I never have to wait and service is done very quickly. The coffee and pastries are good, too. More

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Very attentive to my issues, quick response time, and very friendly. It is always a pleasure. Both Erika and Mike have made my experience very pleasant. very friendly. It is always a pleasure. Both Erika and Mike have made my experience very pleasant. More

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I have purchased at least 15 cars in my lifetime and I have purchased at least 15 cars in my lifetime and I’ve never been treated better than Mercedes Benz of Somerville. I can’t say enough about my ex I have purchased at least 15 cars in my lifetime and I’ve never been treated better than Mercedes Benz of Somerville. I can’t say enough about my experience. It was simple, pleasurable and highly professional More

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Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

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Great Experience I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, I have worked with the Herb Chambers Dealership/s for twenty years. Chip McCarty was by far the best consultant, he made the leasing process painless, 5 star service...! More

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