Erika Pineda | Page 5

Service was not up to the level I expect from Mercedes’. My liason was short with me and not very friendly My liason was short with me and not very friendly More

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I have been a Herb Chambers dealership fan for years. Somerville Mecedes Benz takes my sales and service experience to a whole new level. My service advisor Erica, has treated me like family from day one Somerville Mecedes Benz takes my sales and service experience to a whole new level. My service advisor Erica, has treated me like family from day one. It would be hard to buy from anyone else. Thank you SMB and Erica!! More

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Erika was very professional and polite.I felt very comfortable with her.Everything went well. comfortable with her.Everything went well. More

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Very professional. Kept me informed of all work needed to my vehicle and made sure it was ready at the time promised. my vehicle and made sure it was ready at the time promised. More

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Outstanding customer service along with a courtesy vehicle dropping me off at the boat so I can take it home. The recall item was fixed and the engine light was fixed staff Erica was very courteous vehicle dropping me off at the boat so I can take it home. The recall item was fixed and the engine light was fixed staff Erica was very courteous and very nice. I have driven Mercedes-Benz for the past 40 years I’m always happy when I go to Boston and this dealership. More

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Every time I come in here I feel unwanted. I'm honestly going to stop coming here. Last winter, I was looking to lease a new Mercedes for my wife's birthday. The first time I went it, I had a sales rep tha going to stop coming here. Last winter, I was looking to lease a new Mercedes for my wife's birthday. The first time I went it, I had a sales rep that clearly didn't take me seriously as buyer. Mind you I have a excellent credit and more than enough finances to afford the vehicle I was looking for. But I felt (and this is my opinion) because of the way I was dressed and I because I didn't "look the part" the rep didn't take me seriously. The experience was so bad I eventually just walked out. A couple days later I was called back in by a manager and I was assigned a rep who did an excellent job during the sales process. So all's end that ends well right? WRONG The rep promised me during the selling process that when my wife's birthday arrived and I gave her the car, I could come by with my wife and he would clean the vehicle and give her a walk through. When I reached back out to the rep, he suddenly forgot about the promise and was too busy to do the walk through. He also said he'd clean the car. This man literally put down some paper mats and said it's all set. It ends here right? WRONG Last week I come in to have a repair done on my wife's car. The service center valet takes the car and tells me to have a seat, someone will be with me. I sat and waited for 30 mins and no one said anything to me. Meanwhile a white lady walks in and was services in like 5 mins. Meanwhile I had been sitting there for 30 mins with at least 6 reps walking back and forth past me. Finally out of frustration I got up to get some help and point out the fact that I'd been waiting for 30 mins when someone finally helped me. Long story long, every time I come in this place I feel like I'm not treated fairly or equally because I don't look the part. Not sure if it's because I'm black or I'm not a flashy dresser, but either way I don't like how Im treated when I come to this place. As a result I won't be returning. More

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Amazing customer oriented, professional expertise and service. Offering advice on the best of our interest, respectful and helpful service. Offering advice on the best of our interest, respectful and helpful More

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Erica is really good at what she does. Took my car in and made sure the problem was solve.. Definitely great service recommend to everyone and made sure the problem was solve.. Definitely great service recommend to everyone More

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Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentleman. More

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It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . More

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