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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
121 Reviews

Dealership Experience

5 yrs, 5 mos

4.9

121 Reviews

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121 Reviews of Erin Poulos

October 06, 2026

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Employee Rating

I had an appointment for an oil change and tire rotation. The technician noticed that I had a bulge in my inside rear passenger side tire. He sent me a video showing me the problem. I had that tire replac More

by RNELSON59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ERIK PALZEWICZ

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Oct 06, 2026

Russ Darrow Nissan of Milwaukee responded

Knowing that our video walk-through and the quick turnaround on your Altima service exceeded your expectations is rewarding. We’re pleased we could spot the bulge early and arrange a prompt replacement tire for you. Your recognition of our thoroughness and efficiency means a great deal to our service department. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

August 26, 2026

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Employee Rating

The best experience ever ? ? They were delightful, professional, and made me feel comfortable and confident in their knowledge of professional service and salesmanship. 💕 More

by kendleb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Jerad Brockel, Travis Wise, Alan Saaverda-Aura, Shaun Sellers, ERIK PALZEWICZ, Angel Santini , Jeff Murray, Darlene and Ken Davis

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Aug 26, 2026

Russ Darrow Nissan of Milwaukee responded

Knowing the service on your Nissan Sentra left you feeling confident and comfortable means a lot to our service team. We’re pleased our team could provide such professional, attentive care. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

August 15, 2026

Dealership Rating
Employee Rating

Erin is always polite and very informative. She goes above and behind to make sure I always have a good experience. More

by Contessia.carlyle
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Aug 15, 2026

Russ Darrow Nissan of Milwaukee responded

Your praise of Erin’s politeness and clear communication reflects the high standards our service department aims to uphold. Knowing that she goes the extra mile to ensure a great experience means a lot to us. We look forward to providing you with exceptional service on your Rogue in the future. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

August 10, 2026

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Employee Rating

great response about my v video was very interesting thanks and I would consider ya’ll to my family and friends More

by KELSEYMOM514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers, ERIK PALZEWICZ

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Aug 10, 2026

Russ Darrow Nissan of Milwaukee responded

Your feedback about the video overview of your Ford Edge service shows how we strive to keep you well informed. Knowing you’d recommend us to your family and friends means a lot to our team. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

August 03, 2026

Dealership Rating
Employee Rating

Enjoyed working with Erin and the techs in the shop they keep me in the loop More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise, Angel Santini

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Aug 03, 2026

Russ Darrow Nissan of Milwaukee responded

We appreciate your five-star feedback. Erin and our technicians are glad to keep you informed throughout each service. Thank you for trusting us with your Hyundai. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

July 22, 2026

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Employee Rating

Erin is the best at what she does! Excellent customer service and communication is always wonderful with her. She provides thorough details on your service and goes above and beyond fo More

by Queen Aries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 22, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad Erin’s clear communication and thorough explanations make every Nissan Rogue appointment seamless. She sets a high standard with her dedication, and we appreciate you recognizing that effort. We look forward to welcoming you back soon. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

July 11, 2026

Dealership Rating
Employee Rating

Great I appreciate all you do for me and the Quality service over all the years I've been doing business with you More

by drrlpayne
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jul 11, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for your kind feedback and for trusting us with your Nissan Murano over the years. We’re grateful for the opportunity to keep you on the road. If you ever need anything, Erin and our team are here to help. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

July 06, 2026

Dealership Rating
Employee Rating

I enjoy coming to get my car worked on. There is never an issue and everyone is very warm and friendly. More

by DEIAN1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 07, 2026

Russ Darrow Nissan of Milwaukee responded

It’s wonderful that Erin and the rest of our team have made servicing your Nissan Versa so comfortable. Thank you for trusting us, and we look forward to welcoming you back for your next maintenance visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 22, 2026

Dealership Rating
Employee Rating

Fast, effective service. Everyone was polite and professional Fast, effective service was given. Interaction with staff was polite and professional. Would come back for servi More

by shennessee5
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jun 22, 2026

Russ Darrow Nissan of Milwaukee responded

It’s wonderful to know Erin and our team delivered prompt and courteous service on your Nissan Rogue Sport. We appreciate your feedback and look forward to welcoming you back for your next service visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 14, 2026

Dealership Rating
Employee Rating

Great experience to have with Russ Darrow. Always polite with accurate information regarding my vehicle More

by JANIAYARAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 14, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for the five-star rating. Erin and the service team appreciate you noting our polite approach and clear information when working on your Nissan Kicks. We’re here if you ever need anything else. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

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