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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
113 Reviews

Dealership Experience

5 yrs, 2 mos

4.9

113 Reviews

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113 Reviews of Erin Poulos

June 22, 2026

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Employee Rating

Fast, effective service. Everyone was polite and professional Fast, effective service was given. Interaction with staff was polite and professional. Would come back for servi More

by shennessee5
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jun 22, 2026

Russ Darrow Nissan of Milwaukee responded

It’s wonderful to know Erin and our team delivered prompt and courteous service on your Nissan Rogue Sport. We appreciate your feedback and look forward to welcoming you back for your next service visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 14, 2026

Dealership Rating
Employee Rating

Great experience to have with Russ Darrow. Always polite with accurate information regarding my vehicle More

by JANIAYARAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for the five-star rating. Erin and the service team appreciate you noting our polite approach and clear information when working on your Nissan Kicks. We’re here if you ever need anything else. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 13, 2026

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Employee Rating

My appointment was at 7:30 and I was out by 8:30 for a brake fluid change. The tech sent me video of my car’s underbody to show the condition which I really appreciated. Very professional techs as well. More

by Diana Lafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Jun 13, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad your brake fluid change wrapped up in just an hour and that the underbody video gave you a clear look at your Rogue’s condition. Your comments about the professionalism of our service team are greatly appreciated and we appreciate your ongoing trust in Nissan care. We look forward to assisting with your next visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 30, 2026

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Employee Rating

This dealership has integrity honesty loyalty and awesome customer service and products. The professionalism level is higher than five stars. Keep doing great business and taking care of your clients. And th More

by HULLALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Jerad Brockel, Travis Wise, Alan Saaverda-Aura, Shaun Sellers, Jeff Murray, ERIK PALZEWICZ, TONY RITTMON JR

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May 30, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for recognizing the honesty and professionalism our team delivers. We’re glad the service on your Nissan Pathfinder exceeded your expectations. Tony and the rest of our crew appreciate your support and look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 20, 2026

Dealership Rating
Employee Rating

Excellent. Always a pleasure when working with Erin. Very attentive, Respectful, and informative keeps me updated at all times More

by JESSICA.MCDANIEL18
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 20, 2026

Russ Darrow Nissan of Milwaukee responded

We appreciate your feedback. Erin’s attentiveness, respect, and clear updates during your Nissan Rogue service are greatly valued. We look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

Friendly and helpful Erin goes above and beyond for all her customers; she tries to meet everyone's needs and answer all of your questions. More

by KWILLIAMSYOUNG
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 19, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for highlighting Erin’s dedication and attentiveness during your recent Nissan service. We’re glad she could answer all your questions and look forward to supporting your Nissan in the future. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 17, 2026

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Employee Rating

They did a great job with the complementary oil change and they refilled the windshield washer fluid. Very friendly and I got a car wash too! Thanks! More

by mmittelstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Jerad Brockel, Travis Wise, Alan Saaverda-Aura, Shaun Sellers, Jeff Murray, ERIK PALZEWICZ, Angel Santini

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May 17, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad our team took care of your Subaru’s oil change, topped off the washer fluid, and even surprised you with a car wash. Thank you for recognizing our friendly service. We look forward to your next visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 05, 2026

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Employee Rating

Mr Erik was very professional and efficient with his service. He kept me updated from the start of my service order to the end. I will always come back for my service More

by Taofik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Shaun Sellers, ERIK PALZEWICZ, Angel Santini

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May 05, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad Erik provided professional and efficient service and kept you informed from start to finish on your Nissan Murano. Thank you for choosing us for your service needs and we look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 03, 2026

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Employee Rating

there were a few miscommunications but Erin stepped in and got things back on track. More

by AMBERMYLES39
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 04, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you, Amber, for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 03, 2026

Dealership Rating
Employee Rating

always dependable. staff is respectful. I got there early and it was not an issue. I am usually in and out. More

by tfpettigrew
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 04, 2026

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

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