Erin Poulos

Erin excellent. Rest, not necessary as good. My meeting was not in the system, so she didn't know, I am coming. Terribly, partially scraped old oil change sticker fr Rest, not necessary as good. My meeting was not in the system, so she didn't know, I am coming. Terribly, partially scraped old oil change sticker from my windshield. Everything lights are moved from auto to off position. No one should mess up with customer settings without notification. More

by michal.l.majcher Verified Customer Verified Customer

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All is good at this dealership. Easy web access, easy location, pleasant associates. Okie dokie Easy web access, easy location, pleasant associates. Okie dokie More

by BULLAFAYEB Verified Customer Verified Customer

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VERY thorough and caring touch! They reach out immediately with any recalls and/or updates, will be a long standing customer as long as they stay Customer Focused as they are! They reach out immediately with any recalls and/or updates, will be a long standing customer as long as they stay Customer Focused as they are! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

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It took over 2 hours with my husband waiting in Service only to be told we might have over $8000 in problems to fix our 21 Rogue, and wanting to charge an addl $400 to rediagnose further. He went home, I c only to be told we might have over $8000 in problems to fix our 21 Rogue, and wanting to charge an addl $400 to rediagnose further. He went home, I called and spoke with Paul (Service Mgr) who was nice but didn't do anything. I called the next day and spoke with Erik (who served us 6 weeks prior on another issue). He offered to talk with Paul and called me back 30 min later and they agreed to comp all diagnostics if we let them fix the car there. (FIVE stars to Erik for stepping in). We made an appt to bring back on Tues. However we decided it was in our best interest to go to a Hyundai dealer and trade it in yesterday where they only took $2000 off the highest KBB value in Excellent condition, which is something we didn't expect after our treatment at RD. What a rip off and waste of our time and money at Russ Darrow!! More

by swoosh60 Verified Customer Verified Customer

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It was an oil change with tire rotation. Prompt service An uneventful experience, no additional costs Prompt service An uneventful experience, no additional costs More

by Greg Verified Customer Verified Customer

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Experience could not have been better. Not sure why there could not have been 1 diagnostic charge to check 2 items. Not sure why there could not have been 1 diagnostic charge to check 2 items. More

by DTENSNOW Verified Customer Verified Customer

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Brought Erin up to speed on the cars status since blub was replaced. will return next week for final check. was replaced. will return next week for final check. More

by NONE25 Verified Customer Verified Customer

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Great Service and kept me in the loop at all stages of the service. Would definitely recommend this service to my friends who drive a Nissan! the service. Would definitely recommend this service to my friends who drive a Nissan! More

by Jason Verified Customer Verified Customer

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Everyone was great & I told all my friends about Nissan of Russ Darrow. Thank you guy's. of Russ Darrow. Thank you guy's. More

by morgansmith23 Verified Customer Verified Customer

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Erin is an excellent service writer explaining everything. I will return Wednesday to complete service waiting for an ordered part. everything. I will return Wednesday to complete service waiting for an ordered part. More

by NONE25 Verified Customer Verified Customer

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