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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
81 Reviews
4.9

81 Reviews

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81 Reviews of Erin Poulos

November 27, 2025

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Employee Rating

Honest and open communication. The video was awesome. Gave me a sense of completion of task. More

by Hebe1011
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Nov 27, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Abdul Sen abdul.sen@russdarrow.com

November 25, 2025

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Erin has been nothing less than amazing for the last three years of owning my car(: More

by Sk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Nov 25, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Abdul Sen abdul.sen@russdarrow.com

November 16, 2025

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Employee Rating

The waiting area electrical power outlets need to be upgraded to include USB charger outlets. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise

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Nov 16, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

November 16, 2025

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Employee Rating

I always have a excellent experience. Erin is very knowledgeable, always keeping me informed. She's excellent. If she's not there, I'll wait until she comes to make an appointment More

by MMDNKRSN
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Nov 16, 2025

Russ Darrow Nissan of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of Milwaukee! Abdul Sen abdul.sen@russdarrow.com

November 03, 2025

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Employee Rating

Erin is very friendly and knowledgeable. I had a very pleasurable experience at your dealership More

by Eileen Hempe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil

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Nov 03, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Abdul Sen abdul.sen@russdarrow.com

November 01, 2025

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Employee Rating

I had to keep bringing my car back for a correct diagnosis. Erin is great. More

by Biblegirl
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Nov 02, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for Erin and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

October 30, 2025

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My sales man scammed me. I felt very taken advantage of because I’m a woman. More

by MARIENCARTER
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Lewis

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Nov 02, 2025

Russ Darrow Nissan of Milwaukee responded

Marien, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Abdul Sen abdul.sen@russdarrow.com

October 29, 2025

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Great customer service and always great service. I am never disappointed when coming to Russ Darrow Nissan. More

by IMARIWOODS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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Oct 29, 2025

Russ Darrow Nissan of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of Milwaukee! Abdul Sen abdul.sen@russdarrow.com

October 26, 2025

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Employee Rating

Erin was very excellent and great very helpful very professional very caring, listen to me More

by CHIQUITTAHENDERSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Abdul Sen abdul.sen@russdarrow.com

Oct 27, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for Erjn in our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

October 26, 2025

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Employee Rating

Staff is friendly and very knowledgeable and let's not forget honest. I really appreciate honesty. More

by sheri.Kininmonth
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Oct 26, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

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