Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
110 Reviews

Dealership Experience

5 yrs, 1 mo

4.9

110 Reviews

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110 Reviews of Erin Poulos

May 30, 2026

Dealership Rating
Employee Rating

This dealership has integrity honesty loyalty and awesome customer service and products. The professionalism level is higher than five stars. Keep doing great business and taking care of your clients. And th More

by HULLALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for recognizing the honesty and professionalism our team delivers. We’re glad the service on your Nissan Pathfinder exceeded your expectations. Tony and the rest of our crew appreciate your support and look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 20, 2026

Dealership Rating
Employee Rating

Excellent. Always a pleasure when working with Erin. Very attentive, Respectful, and informative keeps me updated at all times More

by JESSICA.MCDANIEL18
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

May 20, 2026

Russ Darrow Nissan of Milwaukee responded

We appreciate your feedback. Erin’s attentiveness, respect, and clear updates during your Nissan Rogue service are greatly valued. We look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

Friendly and helpful Erin goes above and beyond for all her customers; she tries to meet everyone's needs and answer all of your questions. More

by KWILLIAMSYOUNG
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

May 19, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for highlighting Erin’s dedication and attentiveness during your recent Nissan service. We’re glad she could answer all your questions and look forward to supporting your Nissan in the future. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 17, 2026

Dealership Rating
Employee Rating

They did a great job with the complementary oil change and they refilled the windshield washer fluid. Very friendly and I got a car wash too! Thanks! More

by mmittelstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad our team took care of your Subaru’s oil change, topped off the washer fluid, and even surprised you with a car wash. Thank you for recognizing our friendly service. We look forward to your next visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Mr Erik was very professional and efficient with his service. He kept me updated from the start of my service order to the end. I will always come back for my service More

by Taofik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad Erik provided professional and efficient service and kept you informed from start to finish on your Nissan Murano. Thank you for choosing us for your service needs and we look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 03, 2026

Dealership Rating
Employee Rating

there were a few miscommunications but Erin stepped in and got things back on track. More

by AMBERMYLES39
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

May 04, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you, Amber, for choosing Russ Darrow Nissan of Milwaukee. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 03, 2026

Dealership Rating
Employee Rating

always dependable. staff is respectful. I got there early and it was not an issue. I am usually in and out. More

by tfpettigrew
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

May 04, 2026

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Amazing. Good communication. Everybody is rad AF ?? always love rolling up hot, being greeted with all kudos, in my 08 Xterra. Erin always has it all on lock More

by c00ld0wnactive
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

May 03, 2026

Russ Darrow Nissan of Milwaukee responded

We appreciate you choosing us for your Nissan Frontier service. It’s fantastic to hear our team greeted you so warmly in your Xterra and that Erin kept everything running smoothly. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 02, 2026

Dealership Rating
Employee Rating

Stay away from this guy he will find a way to overcharge you for no matter what your car problem is to him. It’s all about money. He is at the first desk in the maintenance department. If there is anyone el More

by Melvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 07, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you, Melvin, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

April 20, 2026

Dealership Rating
Employee Rating

As I stated before the dealership and the salesman's were fantastic and friendly they were extremely knowledgeable as well as helpful. They all spoke to me as if I have known them for a long time. The salesm More

by ALLENJB4
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

Apr 20, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for highlighting how our team made you feel welcome and provided knowledgeable support during your Nissan service. We’re thrilled to hear our staff’s warm, family-like atmosphere left a positive impression. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

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