Erin Poulos

Mr Erik was very professional and efficient with his service. He kept me updated from the start of my service order to the end. I will always come back for my service service. He kept me updated from the start of my service order to the end. I will always come back for my service More

by Taofik Verified Customer Verified Customer

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there were a few miscommunications but Erin stepped in and got things back on track. and got things back on track. More

by AMBERMYLES39 Verified Customer Verified Customer

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always dependable. staff is respectful. I got there early and it was not an issue. I am usually in and out. staff is respectful. I got there early and it was not an issue. I am usually in and out. More

by tfpettigrew Verified Customer Verified Customer

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Amazing. Good communication. Everybody is rad AF ?? always love rolling up hot, being greeted with all kudos, in my 08 Xterra. Erin always has it all on lock Good communication. Everybody is rad AF ?? always love rolling up hot, being greeted with all kudos, in my 08 Xterra. Erin always has it all on lock and is straight bussin, for real for real. But seriously, Erin is amazing :) More

by c00ld0wnactive Verified Customer Verified Customer

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Stay away from this guy he will find a way to overcharge you for no matter what your car problem is to him. It’s all about money. He is at the first desk in the maintenance department. If there is anyone el you for no matter what your car problem is to him. It’s all about money. He is at the first desk in the maintenance department. If there is anyone else there your best bet is to go to them to get a fair deal on your car Repair. More

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As I stated before the dealership and the salesman's were fantastic and friendly they were extremely knowledgeable as well as helpful. They all spoke to me as if I have known them for a long time. The salesm fantastic and friendly they were extremely knowledgeable as well as helpful. They all spoke to me as if I have known them for a long time. The salesman's all act like a family with each other. Great bunch of guys. More

by ALLENJB4 Verified Customer Verified Customer

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Erin excellent. Rest, not necessary as good. My meeting was not in the system, so she didn't know, I am coming. Terribly, partially scraped old oil change sticker fr Rest, not necessary as good. My meeting was not in the system, so she didn't know, I am coming. Terribly, partially scraped old oil change sticker from my windshield. Everything lights are moved from auto to off position. No one should mess up with customer settings without notification. More

by michal.l.majcher Verified Customer Verified Customer

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All is good at this dealership. Easy web access, easy location, pleasant associates. Okie dokie Easy web access, easy location, pleasant associates. Okie dokie More

by BULLAFAYEB Verified Customer Verified Customer

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VERY thorough and caring touch! They reach out immediately with any recalls and/or updates, will be a long standing customer as long as they stay Customer Focused as they are! They reach out immediately with any recalls and/or updates, will be a long standing customer as long as they stay Customer Focused as they are! More

by Very Unsatisfied and Not Whole Customer Verified Customer Verified Customer

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It took over 2 hours with my husband waiting in Service only to be told we might have over $8000 in problems to fix our 21 Rogue, and wanting to charge an addl $400 to rediagnose further. He went home, I c only to be told we might have over $8000 in problems to fix our 21 Rogue, and wanting to charge an addl $400 to rediagnose further. He went home, I called and spoke with Paul (Service Mgr) who was nice but didn't do anything. I called the next day and spoke with Erik (who served us 6 weeks prior on another issue). He offered to talk with Paul and called me back 30 min later and they agreed to comp all diagnostics if we let them fix the car there. (FIVE stars to Erik for stepping in). We made an appt to bring back on Tues. However we decided it was in our best interest to go to a Hyundai dealer and trade it in yesterday where they only took $2000 off the highest KBB value in Excellent condition, which is something we didn't expect after our treatment at RD. What a rip off and waste of our time and money at Russ Darrow!! More

by swoosh60 Verified Customer Verified Customer

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