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Erin Poulos

Overview Reviews (91) Inventory (148)

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Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9

91 Reviews

Overview Reviews (91) Inventory (148)

4.9

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Erin Poulos

February 07, 2026

Dealership Rating

Employee Rating

Erin is an excellent service writer explaining everything. I will return Wednesday to complete service waiting for an ordered part. everything. I will return Wednesday to complete service waiting for an ordered part. More

by NONE25

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Feb 08, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Erin and our team, and we look forward to working with you again. Abdul Sen abdul.sen@russdarrow.com

January 31, 2026

Dealership Rating

Employee Rating

Easy and convenient. Friendly. Efficient Was easy to schedule online and the staff is very friendly and honest Friendly. Efficient Was easy to schedule online and the staff is very friendly and honest More

by APBEAUTY02

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Feb 01, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

January 29, 2026

Dealership Rating

Employee Rating

Erin is always awesome. The others are great as well but kind of like working with her most. Super pleasant and smart. The others are great as well but kind of like working with her most. Super pleasant and smart. More

by JNOE1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Jan 29, 2026 -

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Abdul Sen abdul.sen@russdarrow.com

January 25, 2026

Dealership Rating

Employee Rating

Erin is great! She sees to genuinely care about making her customer's experience a good one. She sees to genuinely care about making her customer's experience a good one. More

by MLSHEPICH

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Jan 25, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

January 15, 2026

Dealership Rating

Employee Rating

Erin is always great to work with. Treats the customer great and respect and has great attention to detail making sure your concerns are addressed Treats the customer great and respect and has great attention to detail making sure your concerns are addressed More

by chris_ryman2005

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Jan 15, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Abdul Sen abdul.sen@russdarrow.com

January 11, 2026

Dealership Rating

Employee Rating

Great service, friendly. Everything was explained in detail upon arrival and I received a video of the inspection with clearly stated comments. Everything was explained in detail upon arrival and I received a video of the inspection with clearly stated comments. More

by MB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Jan 12, 2026 -

Russ Darrow Nissan of Milwaukee responded

January 06, 2026

Dealership Rating

Employee Rating

She was nice and took care of me very well. She help me understand what I needed done for my truck and made good conversation She help me understand what I needed done for my truck and made good conversation More

by reynoldsjameelah28

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Jan 07, 2026 -

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Abdul Sen abdul.sen@russdarrow.com

December 28, 2025

Dealership Rating

Employee Rating

Shaun has good customer service and knowledgeable he help me through the process and helpful me through the process and helpful More

by OCEACHA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shaun Sellers

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Jan 05, 2026 -

Russ Darrow Nissan of Milwaukee responded

December 12, 2025

Dealership Rating

Employee Rating

Always pleasant. The people are genuine and always ready to please. Service seems simple and goes smooth The people are genuine and always ready to please. Service seems simple and goes smooth More

by PNIEBLER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Poulos

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Dec 12, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

December 08, 2025

Dealership Rating

Employee Rating

Well kept business. The job was on time without any hassle. Pleased with my service. Will definitely let my friends and colleagues know! The job was on time without any hassle. Pleased with my service. Will definitely let my friends and colleagues know! More

by Lawrence

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 08, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

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