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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
116 Reviews

Dealership Experience

5 yrs, 3 mos

4.9

116 Reviews

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116 Reviews of Erin Poulos

July 22, 2026

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Employee Rating

Erin is the best at what she does! Excellent customer service and communication is always wonderful with her. She provides thorough details on your service and goes above and beyond fo More

by Queen Aries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad Erin’s clear communication and thorough explanations make every Nissan Rogue appointment seamless. She sets a high standard with her dedication, and we appreciate you recognizing that effort. We look forward to welcoming you back soon. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

July 11, 2026

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Employee Rating

Great I appreciate all you do for me and the Quality service over all the years I've been doing business with you More

by drrlpayne
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jul 11, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for your kind feedback and for trusting us with your Nissan Murano over the years. We’re grateful for the opportunity to keep you on the road. If you ever need anything, Erin and our team are here to help. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

July 06, 2026

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Employee Rating

I enjoy coming to get my car worked on. There is never an issue and everyone is very warm and friendly. More

by DEIAN1984
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Recommend Dealer
Yes
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Jul 07, 2026

Russ Darrow Nissan of Milwaukee responded

It’s wonderful that Erin and the rest of our team have made servicing your Nissan Versa so comfortable. Thank you for trusting us, and we look forward to welcoming you back for your next maintenance visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 22, 2026

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Employee Rating

Fast, effective service. Everyone was polite and professional Fast, effective service was given. Interaction with staff was polite and professional. Would come back for servi More

by shennessee5
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Jun 22, 2026

Russ Darrow Nissan of Milwaukee responded

It’s wonderful to know Erin and our team delivered prompt and courteous service on your Nissan Rogue Sport. We appreciate your feedback and look forward to welcoming you back for your next service visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 14, 2026

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Employee Rating

Great experience to have with Russ Darrow. Always polite with accurate information regarding my vehicle More

by JANIAYARAIN
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 14, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for the five-star rating. Erin and the service team appreciate you noting our polite approach and clear information when working on your Nissan Kicks. We’re here if you ever need anything else. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

June 13, 2026

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Employee Rating

My appointment was at 7:30 and I was out by 8:30 for a brake fluid change. The tech sent me video of my car’s underbody to show the condition which I really appreciated. Very professional techs as well. More

by Diana Lafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Jun 13, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad your brake fluid change wrapped up in just an hour and that the underbody video gave you a clear look at your Rogue’s condition. Your comments about the professionalism of our service team are greatly appreciated and we appreciate your ongoing trust in Nissan care. We look forward to assisting with your next visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 30, 2026

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This dealership has integrity honesty loyalty and awesome customer service and products. The professionalism level is higher than five stars. Keep doing great business and taking care of your clients. And th More

by HULLALVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Jerad Brockel, Travis Wise, Alan Saaverda-Aura, Shaun Sellers, Jeff Murray, ERIK PALZEWICZ , TONY RITTMON JR

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May 30, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for recognizing the honesty and professionalism our team delivers. We’re glad the service on your Nissan Pathfinder exceeded your expectations. Tony and the rest of our crew appreciate your support and look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 20, 2026

Dealership Rating
Employee Rating

Excellent. Always a pleasure when working with Erin. Very attentive, Respectful, and informative keeps me updated at all times More

by JESSICA.MCDANIEL18
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 20, 2026

Russ Darrow Nissan of Milwaukee responded

We appreciate your feedback. Erin’s attentiveness, respect, and clear updates during your Nissan Rogue service are greatly valued. We look forward to assisting you again. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 19, 2026

Dealership Rating
Employee Rating

Friendly and helpful Erin goes above and beyond for all her customers; she tries to meet everyone's needs and answer all of your questions. More

by KWILLIAMSYOUNG
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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May 19, 2026

Russ Darrow Nissan of Milwaukee responded

Thank you for highlighting Erin’s dedication and attentiveness during your recent Nissan service. We’re glad she could answer all your questions and look forward to supporting your Nissan in the future. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

May 17, 2026

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Employee Rating

They did a great job with the complementary oil change and they refilled the windshield washer fluid. Very friendly and I got a car wash too! Thanks! More

by mmittelstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Jerad Brockel, Travis Wise, Alan Saaverda-Aura, Shaun Sellers, Jeff Murray, ERIK PALZEWICZ, Angel Santini

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May 17, 2026

Russ Darrow Nissan of Milwaukee responded

We’re glad our team took care of your Subaru’s oil change, topped off the washer fluid, and even surprised you with a car wash. Thank you for recognizing our friendly service. We look forward to your next visit. Alan Saavedra-Aura alan.saavedra-aura@russdarrow.com

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