Erin Trotter | Page 11

Everything was done within a timely manner. Communication could’ve been better between James and the dealership. I was left without a car for a day when I was told I would be back in my car By Communication could’ve been better between James and the dealership. I was left without a car for a day when I was told I would be back in my car By the end of the day. Otherwise, they took good care of my car and fixed the issue at hand More

by Brennaflynn7 Verified Customer Verified Customer

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They are always pleasant and helpful. The waiting area is comfortable and full of drinks and snacks. The waiting area is comfortable and full of drinks and snacks. More

by Bella516 Verified Customer Verified Customer

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Bought three new Volkswagens in last twenty years and often used service department. Very pleased with north Penn imports often used service department. Very pleased with north Penn imports More

by peggyp0 Verified Customer Verified Customer

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North Penn VW service team is always thorough and thoughtful with the service they provide. thoughtful with the service they provide. More

by Todd Davenport Verified Customer Verified Customer

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Service was awesome and cannot thank you enough for getting us taken care of in a timely fashion! getting us taken care of in a timely fashion! More

by jason Verified Customer Verified Customer

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I had an excellent experience at the dealership! Their service was transparent and efficient. I had plenty of questions, and they answered every single one promptly and thoroughly. The team was pati Their service was transparent and efficient. I had plenty of questions, and they answered every single one promptly and thoroughly. The team was patient, knowledgeable, and made sure I understood everything. Best of all, they completed the service quicker than expected. Highly recommend! More

by Eduardo Verified Customer Verified Customer

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Service was great! I was greeted upon arrival, directed to the cozy lounge and out if there in no time. I also want to give a huge shout out and thanks to Chase in Part I was greeted upon arrival, directed to the cozy lounge and out if there in no time. I also want to give a huge shout out and thanks to Chase in Parts. He was a life saver with helping me get the correct key cut and remote ordered. Parts departments are usually a nightmare but Chase shuts that stereotype right down! Thank you North Penn VW! More

by SCOTT.KROLL2 Verified Customer Verified Customer

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Both Jesse and Erin are true professionals. Not only are they courteous, but they are well informed and a pleasure to work with. Not only are they courteous, but they are well informed and a pleasure to work with. More

by mschoen Verified Customer Verified Customer

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I had an enjoyable experience at the dealership. The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist wit The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist with any questions I had. They took the time to ensure I felt comfortable and informed throughout the process. Overall, it was a positive visit that made car shopping feel more pleasant and less stressful. However, My service is still incomplete as I am missing the key fob, which has been on back order for a month. I have not received any updates, and I believe communication could be improved. More

by Kristina mccreary Verified Customer Verified Customer

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First time using the dealership, friendly and great customer service. Had a good experience and will be back customer service. Had a good experience and will be back More

by tamlyn67 Verified Customer Verified Customer

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