Ken Benton
Ken Benton at North Penn VW
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Ken Benton

Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.8
325 Reviews

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

4.8

325 Reviews

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325 Reviews of Ken Benton

September 21, 2023

Dealership Rating
Employee Rating

Thank you - North Penn VW - always delivers fast and excellent service. Everyone is friendly and accommodating. More

by kmallitz
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Recommend Dealer
Yes

September 07, 2023

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Nice, professional service and staff. I don’t speak too much so that’s all I have More

by CHARLESMELLON
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Recommend Dealer
Yes

September 06, 2023

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I love how friendly, professional and fully transparent they are when your car is in their care. I truly love dealing with North Penn. More

by DIDI130
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Recommend Dealer
Yes

September 05, 2023

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Very professional. Everything achieved in the appropriate amount of time. No hassles. No problems at all. More

by JANEBUGG
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Recommend Dealer
Yes

September 05, 2023

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The service department is great. They your car fixed and let you know everything that is going on. Very smoothly run and a very nice place to get your VW worked on! More

by Kopshopper
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Recommend Dealer
Yes

September 04, 2023

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One off the best vw dealership in the United state of America keep doing the wonderful job More

by amar.zellag
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Recommend Dealer
Yes

September 04, 2023

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Courteous and kind staff. Knowledgeable and very helpful. Their communication is great with keeping me informed. More

by SWISH7905
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Recommend Dealer
Yes

August 31, 2023

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I have gone there several times and they have always fixed my car professionally and treated me with respect. They are not pushy like other dealerships and return my car in working order.thank you More

by mmaravillas
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Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

August 30, 2023

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Friendly and customer service oriented. I enjoy a free washed car after it’s been serviced, which is a plus. More

by LEWISNKIDS4
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Shaffer , Tim Notarianni best salesman and after sales advice.

August 29, 2023

Dealership Rating
Employee Rating

Receive my car back with more problems after keeping my car for 5 weeks. After paying for breaks I didn’t need because they made a mistake. My clutch on my car went as soon as I left the dealership and whe More

by LESTERCAESAR
Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jesse McDonough

Aug 29, 2023

North Penn VW responded

Mr. Caesar, After your Jetta was completed with the collision repair, it was requested to have our service center complete PA safety and emissions testing, open recall campaign, estimate tires and perform an interior detail. Yes, there was a clerical error on my end which resulting in the brakes being installed on your Jetta after you requested to hold off on replacement. After realizing my error I immediately called you and provided two options: I either have the brakes removed and original brakes be reinstalled at no cost, or we keep the brakes on and you only pay for the parts installed, and our shop covers the installation change. You elected to keep the brakes installed since they barely passed safety inspection at 3/32" remaining. Regarding the clutch assembly, every mechanic or admin in our two stores that would've driven your Jetta are well versed in driving a manual transmission. I personally drove your car from the service center to collision with no issues. You contacted us after picking up your Jetta and said there was an issue with several items. We scheduled an appointment for the next week to review your concerns which you did not come in for but elected to drive the car for another 7,000 miles before returning. I'm sorry that you've experienced an issue with your car but this is not as a result of a workmanship or quality issue provided by North Penn VW. Sincerely, Ken Benton Service Manager

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