Erinson Duran | Page 9

I truly enjoyed my buying experience with Michael S. He was amazing from start to finish and even checked in the day after to see how I was enjoying my new car. was amazing from start to finish and even checked in the day after to see how I was enjoying my new car. More

by SHUEANNA1028 Verified Customer Verified Customer

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Very helpful and very nice work with you to get the best deal! Never feel rushed or push on something I don't wanted. Would come back for another car here. deal! Never feel rushed or push on something I don't wanted. Would come back for another car here. More

by WILLROB080996 Verified Customer Verified Customer

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Whenever I am at the dealership I'm always treated very kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) kindly,starting from the staffs that sign my vehicle in and down to Margie (excellent) More

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My experience at Advantage Toyota was great. Straightforward simple process and great service from Femi. I was in and out in a matter of hours with the new vehicle. Straightforward simple process and great service from Femi. I was in and out in a matter of hours with the new vehicle. More

by BMB Verified Customer Verified Customer

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Due to their scrivener's error my paperwork reflects an XLE although i drove off the lot with an LE. Horrible service from their reps. Toyota Financial says the car on paper should be what i am driving. If XLE although i drove off the lot with an LE. Horrible service from their reps. Toyota Financial says the car on paper should be what i am driving. If everyone on Advantage's side and the dept that approved had been paying attention my paperwork would be correct or they should correct it by providing the vehicle that is reflected on legal contract, scrivener's error or not! Left various messages for GM and never got a call back. Car was purchased on Aug 13. Spoke to other reps from other Toyotas and even they said i was being overcharged for the basic trim. Horrible. When they finally responded it was after the vehicle accumulated necessary mileage for them to avoid honoring my request. SMH. Unacceptable. More

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I have always loved dealing with this dealership at the sunrise location. Always helpful, professional and works with me to help me in my situation. Never had a bad experience. Totally love this company an sunrise location. Always helpful, professional and works with me to help me in my situation. Never had a bad experience. Totally love this company and its employees. More

by BGBRKLYN Verified Customer Verified Customer

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I must say that the team that serviced my wife & I were great. Kendell was exceptional even with being involved with 2, 3, or 4 customers @ one time, very hard working, professional. Erinson Duran the fina great. Kendell was exceptional even with being involved with 2, 3, or 4 customers @ one time, very hard working, professional. Erinson Duran the financial manager also was very professional. I have 58 years of varied business experience so my following remarks come with some business knowledge along with the process I saw at Advantage Toyota yesterday. 1) In short their were not enough teams on board for the amount of potential sales available.2) Their is no way that any customer can read all of the items required to be signed at point of sale and considering these forms are legal it puts the customer at a BIG BIG disadvantage. I my case I spent so far 4 hours reading these forms & I see nemours gray area items. This method only can serve to give question to the process used. I also understand the need for COMPLETE THE PROCESS due to customers may change their mind. Not sure what steps could help but you may want to review because if TOYOTA WANTS TO TREAT CUSTOMERS LIKE THEY R IN THERE HOME THAT'S NOT THERE FEELING GOT YESTERDAY. Just my observation. I do love the RAV4 AS DOES MY WIFE. BEST HARVEY PASCAL More

by HARJO38 Verified Customer Verified Customer

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Took too long to deliver vehicle. Don’t sell a vehicle if you don’t have it. State all details during sale and don’t wait for customer to ask. Worst experience ever. you don’t have it. State all details during sale and don’t wait for customer to ask. Worst experience ever. More

by RRT4NMD Verified Customer Verified Customer

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The salesman was very knowledgeable and answered all of my questions. The deal closing took a little longer than I expected but the overall experience was good. my questions. The deal closing took a little longer than I expected but the overall experience was good. More

by USDELP01 Verified Customer Verified Customer

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I purchased my brand new 2019 Rav 4 from Valley Stream in Dec 2019, the dealership was very happy for the sale. Fast forward to July 2020 my car was stolen and recovered and I brought it to Valley to be repr Dec 2019, the dealership was very happy for the sale. Fast forward to July 2020 my car was stolen and recovered and I brought it to Valley to be reprogrammed. I had been exhausted from the night before filling out police reports etc. apart from the fact that Toyota Valley Stream say I wasn’t qualified for $1000.00 I was applying for to reprogram the car they advised me that I could have gotten my car back on Saturday. I ended up having to call Toyota Valley stream because no one called me to provide an update only to be told the department was closed and won’t be reopen until Monday. I’m writing this today (my birthday) and not only did I have to deal with the theft of my vehicle but the lack of care by Toyota Valley Stream. Thank you Toyota of Valley Stream for helping me to have one of the worst birthday of my life. All you guys are interested in is getting persons to purchase a car so you can get the loan and nothing else. No customer service skills, no empathy, nothing.... More

by PATRICIAK2008 Verified Customer Verified Customer

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