Check out Ernest Biondolino's reviews on DealerRater

April 15, 2026

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Service was great! The staff was super friendly and helpful. I was able to be in and out of there pretty fast. The staff was super friendly and helpful. I was able to be in and out of there pretty fast. More

by Alyssa Pavone

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Apr 17, 2026 -

Joyce Honda responded

Thank you for the great feedback! We're so glad to hear you had a smooth experience and that our team was friendly and helpful. It’s always our goal to make your visit quick and easy—we appreciate you taking the time to share this!

April 14, 2026

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My service was excellent. The service technician was very nice and explained what needed to be done. The service technician was very nice and explained what needed to be done. More

by ANNALEEBLNCHRD

Verified Customer

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Recommend Dealer

Yes

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Apr 17, 2026 -

Joyce Honda responded

Thank you for your wonderful feedback! We're glad to hear your service experience was excellent and that the technician took the time to clearly explain everything. Providing friendly, transparent service is very important to us, and we truly appreciate you sharing your experience!

April 13, 2026

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There was an issue with the vehicle system which was resolved promptly by the service advisor. resolved promptly by the service advisor. More

by PASSINGNOW

Verified Customer

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Recommend Dealer

Yes

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Apr 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 13, 2026

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Just Simply The Best Costumer Service and caring company I have ever experience. Please don't change. I have ever experience. Please don't change. More

by G.PARIS

Verified Customer

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Recommend Dealer

Yes

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Apr 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 13, 2026

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Very good experience the staff were courteous and explained everything fully i would not hesitate in going there again. explained everything fully i would not hesitate in going there again. More

by stillett0

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Apr 13, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

April 08, 2026

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Great customer service! Ernest was the best advisor. He took his time explaining what my vehicle needed and was very knowledgeable. Ernest was the best advisor. He took his time explaining what my vehicle needed and was very knowledgeable. More

by DMKNY825

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Apr 09, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 27, 2026

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I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 18, 2026

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My service rep made the experience seamless. The drop off, service and pickup were all great. The drop off, service and pickup were all great. More

by JPANICCIA3

Verified Customer

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Recommend Dealer

Yes

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Mar 18, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

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They honored my coupon for the oil change Overall great service and friendly staff. Will be back. service and friendly staff. Will be back. More

by ALCI.MARTINEZ

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 09, 2026

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Is Honda so greedy that people can’t use their credit cards and earn rewards from their high costs? If you charge 3% and my reward is only 2% that’s ridiculous. It’s not like it’s a small mom and pop sho cards and earn rewards from their high costs? If you charge 3% and my reward is only 2% that’s ridiculous. It’s not like it’s a small mom and pop shop. More

by OAWOODLEY

Verified Customer

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Workmanship

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Recommend Dealer

No

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Mar 11, 2026 -

Joyce Honda responded

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention. We completely understand why this would be frustrating. Please know that the 3% processing fee only applies to credit card payments. If you choose to pay using another form of payment, such as debit card, cash, or check, there is no additional fee. Our goal is always to be transparent about any processing costs while still offering our customers different payment options. We certainly never want anyone to feel discouraged from servicing their vehicle with us, and your feedback is very important to us. Thank you again for sharing your thoughts. If there’s anything we can do to help or if you’d like to discuss it further, please feel free to reach out to our team directly. 973.361.1396

Ernest Biondolino | Page 2

Service Advisor

Joyce Honda

796 Reviews of Ernest Biondolino

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