Ernesto Rivas | Page 10

I dealt with Carlos Rodriguez, Robert Wilsor and Ernesto Rivas and they all were good. Since we walked in till we left they made sure my family and I were good. Carlos even gave my son a jeep toy from his c Rivas and they all were good. Since we walked in till we left they made sure my family and I were good. Carlos even gave my son a jeep toy from his collection to entertain him. Thank you all. More

by josepantoja821 Verified Customer Verified Customer

Print

I stopped by just to take a look at a Ram 1500. However, because of the staff I ended purchasing the truck. Oscar my salesman did a great job as did the finance department. Robert the used car s However, because of the staff I ended purchasing the truck. Oscar my salesman did a great job as did the finance department. Robert the used car sales manager was very helpful and listened to my wish list and made it happen. More

by handyd1906 Verified Customer Verified Customer

Print

Kendall Dodge is very welcoming and everyone makes you feel at ease. Everyone is very professional. Their customer service is excellent. feel at ease. Everyone is very professional. Their customer service is excellent. More

by LBRUNO_04 Verified Customer Verified Customer

Print

Beware of this dealer. Complete lack of professionalism and a criminal track record as well. From the start, they advertise at one price and then add several fees. Some Complete lack of professionalism and a criminal track record as well. From the start, they advertise at one price and then add several fees. Some of which they can't even justify, so they put on the buy order as "other fees" of $425. The certified truck I was buying had the options I wanted, so I proceeded with the purchase anyway and put in a $1000 deposit. I purchased this car sight unseen and planned to have it shipped to NY, so I also paid a deposit to a 3rd party transporter. The Finance manager sent me paperwork and instructions for wiring at $20,000 deposit. After several days of no response, I called the dealer repeated times, only to have my calls sent to voicemail. Not one person at the dealer would answer my calls, so knowing they track sales based on the caller ID number you call from, I decided to call from my wife's phone, and sure enough, they answered. Once I explained who I was, they quickly said all the finance managers were busy and they would call me back—never happened. Finally, the salesperson who sent me the walk-around video sent me a text saying they sold the truck to someone else. After further research I see the dealer has had a finance manager arrested after stealing customers' credit card information to make high-end purchases. Now, I need to call American Express to check on the charges. I am also trying to get a refund for the 3rd party transporter. More

Print

Very good treatment and the process was very easy. The team met my expectations and were always trying to find solution to accommodate the customer. The team met my expectations and were always trying to find solution to accommodate the customer. More

by JUANORTIZ0 Verified Customer Verified Customer

Print

Excellent experience with Vladimir Rivas, very honest salesperson and knowledgeable about the product and process. salesperson and knowledgeable about the product and process. More

Print

Omar, Marcos, Ernesto, each at his own time and Role, helped us a lot, with patience and openess. helped us a lot, with patience and openess. More

by DAVID@KAPLAN.TEAM Verified Customer Verified Customer

Print

La atención fue rápida y precisa,trato fue amable y eficiente en todos los aspectos eficiente en todos los aspectos More

by LPFERROIL Verified Customer Verified Customer

Print

Fidel salesman good. Really knew the car and all the details and answered all questions we had. Jimmy the manager good to deal with also. The financing was a bit of a Really knew the car and all the details and answered all questions we had. Jimmy the manager good to deal with also. The financing was a bit of a bamboozle.. and our trade in price was a little less than promised by the salesman. Also we needed to go back to re sign finance papers - as Ernesto told us he forgot to get some paper signed but I noticed after leaving we had signed for a higher interest rate - which was not disclosed to us at the time… that’s very poor practise !! This is our second purchase from Kendal jeep dealer . Overall ok with the process and personnel More

by Msteinferrer Verified Customer Verified Customer

Print

It was a great experience. From the salesperson to finance. It was a pleasurable experience. From the salesperson to finance. It was a pleasurable experience. More

by MVALEN1120 Verified Customer Verified Customer

Print