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Esperanza Romero
Esperanza Romero at Toyota of Downtown L.A.

Esperanza Romero

Administration

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.7
64 Reviews
4.7

64 Reviews

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64 Reviews of Esperanza Romero

June 23, 2025

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Employee Rating

Provided all the information I needed to make my decision that resulted in my purchase of a great automobile. More

by SOLOMONBB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar

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Jun 23, 2025

Toyota of Downtown L.A. responded

Thank you for the wonderful review, Solomon! I'm glad to hear that you found all the information you needed for your decision to purchase a great automobile. We appreciate your trust in Toyota of Downtown L.A., and we look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team

October 07, 2024

Dealership Rating
Employee Rating

Great dilership. Friendly,fast, comfortable inside and very relaxing. Highly recomend to visit to buy your meat Toyota More

by Vlad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala

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Oct 09, 2024

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Toyota of Downtown L.A. and found our dealership friendly and relaxing. We appreciate your recommendation and look forward to welcoming you back for your next Toyota purchase! Sincerely, The Toyota of Downtown LA Team

September 24, 2024

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Employee Rating

Best service ever ,our sales Man Ulises Villanueva very professional and polite very helpful thank you Toyota More

by Miguelflores19731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 25, 2024

Toyota of Downtown L.A. responded

Thank you so much for your wonderful review! We're thrilled to hear that Ulises provided you with professional and helpful service at Toyota of Downtown L.A. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team

August 19, 2024

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Employee Rating

Good customer services and friendly salespeople, I had a good experience at the dealer ship More

by ANAMENJIVAR19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Anaya, Henry Avalos, Randy Uyehara

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Aug 21, 2024

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We're thrilled to hear that you had a good experience at Toyota of Downtown L.A. and appreciated our friendly salespeople. We always strive to provide excellent customer service, and your feedback means a lot to us. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team

May 05, 2024

Dealership Rating
Employee Rating

Fabian Franco phenomenal! My sales rep is what makes this dealership amazing. His care and patience made my sales buying experience outstanding. More

by Rkaren0420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rodriguez, Jonathan Lopez Camacho, Frank Lopez , Fabian Franco

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May 07, 2024

Toyota of Downtown L.A. responded

Congratulations on your new vehicle, and thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Fabian was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Toyota of Downtown LA Team

May 03, 2024

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Employee Rating

Thank you for salesman take good care and good service. My and I will come for next car. More

by Kevindiep2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Lopez Camacho , Christopher Cokonis

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May 07, 2024

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience, Kevin! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

April 15, 2024

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Employee Rating

Gary Kamoshida explained w/t every detail and very professional to understand and organize details to resolve my car problems .Not only Gary but many employees work together to resolve my car proble More

by Enrique0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida, Miguel Serrano , Christopher Cokonis

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Apr 17, 2024

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Enrique! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Toyota of Downtown LA Team

February 22, 2024

Dealership Rating
Employee Rating

I have a bad experience here at this car dealer and no recommendation to this place More

by giovanni_agr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Feb 26, 2024

Toyota of Downtown L.A. responded

Giovanni, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Toyota of Downtown LA Team

November 24, 2023

Dealership Rating
Employee Rating

Everyone there was very helpful and we got in and out of there to lease a vehicle in less time than I imagined. More

by annette7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 28, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Annette! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

November 05, 2023

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Employee Rating

Good customer service, very nice people and they where able to help us get our cars. More

by vasquezmaritza2721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Maria Arroyo, Ricardo Rodriguez, Carlos Pelayo, Nelson Villalta, Yeni Escalante, Ervin Castellanos, Olga Ulin, Brandon Johnson

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Nov 07, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

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