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Esperanza Romero
Esperanza Romero at Toyota of Downtown L.A.
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Esperanza Romero | Page 3

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Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.7
60 Reviews
4.7

60 Reviews

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60 Reviews of Esperanza Romero

December 13, 2022

Dealership Rating
Employee Rating

Good nice perfect an excellent attention from the lady how help us don't remember her name sorry More

by Sombrita3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Dec 15, 2022

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

December 10, 2022

Dealership Rating
Employee Rating

Everyone was extremely professional and knowledgeable. They answered all my credit questions honestly. I couldn't believe the deal they gave me and the best part. We did the entire sale, and i was out th More

by Stephen.gran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Marcos Aguilar , Alex Anaya, Christopher Cokonis, Danny Herrera Rios, Ricardo Rodriguez, Steve Claude, Abraham Alvarado, Michael Torres

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Dec 13, 2022

Toyota of Downtown L.A. responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Downtown LA Team

October 20, 2022

Dealership Rating
Employee Rating

Came in and got my car the same day very happy everything was pretty fast and the lady who sold my car was super nice and gave me a deal also☺️ She made me feel very comfortable and confident in the car I wa More

by Qandeel147
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Torres, David Hernandez , Erick Cordova

Helpful 1
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Oct 24, 2022

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

October 15, 2022

Dealership Rating
Employee Rating

Excelente place for sale I am very happy is the best unication Aldo the people is very wonderful More

by Mireiliw13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Marcos Aguilar , Alex Anaya, Christopher Cokonis, Danny Herrera Rios, Ricardo Rodriguez, Abraham Alvarado, Michael Torres , Aman Abraham

Helpful
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Oct 18, 2022

Toyota of Downtown L.A. responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Toyota of Downtown LA Team

August 25, 2022

Dealership Rating
Employee Rating

Buen dealer buena ubicacion exelente atencion muy profecionales buen servicio personal amables exelente horario de servicio areas comodas para esperar por el automovil More

by MICHAELRIVERA2134
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Ricardo Rodriguez, Rodolfo Mendoza , Oscar Sorto

Helpful
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Aug 29, 2022

Toyota of Downtown L.A. responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 10, 2022

Dealership Rating
Employee Rating

Good Staff, knowledgeable, professional,and if they couldn’t answer my question they would find out the answer and get back to me. More

by GLORETTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danny Herrera Rios, Michael Torres, Jimmie Saucedo , Erick Cordova, Dwayne Harris, Norma Lopez, Jimmy land Alex Shin

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Aug 12, 2022

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

July 28, 2022

Dealership Rating
Employee Rating

Treat customer better after car purchase not just when they want u to buy a car More

by Chavarria323
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Danny Herrera Rios , Erick Cordova, Martha

Helpful
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Aug 01, 2022

Toyota of Downtown L.A. responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Toyota of Downtown LA Team

Aug 01, 2022

Chavarria323 responded

Im buying a 21000 dollar car and i almost got into a car accident the firts time i was told when i tow the car the they were going to repair the car and it was going to take 3 days well that was not the case i was call the next day by mr erick cordova i try to explain what i was told be assistan manager and this was his reply: Like I said, would you like to speak to him ? --Erick Cordova DTLA Toyota Never bather to answer the phone when i call now im stuck with a car that i dont feel safe and i was also never notified that the car was in 2 accident and the funny part is thats the side that the car is having issues and now the i signed the paper work now im getting the cold shoulder i when to toyota because i was refer by some that talk great about toyota but i have got the opposite service its a 21000 dollar car i shod have not been having any issues but no body is willing to help me.

June 18, 2022

Dealership Rating
Employee Rating

Bad service they have to give us better and quality attention when you have something wrong with you car thanks.prices not too good to recommend. More

by None
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Aman Abraham, Kenny Gutell, None

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Jun 22, 2022

Toyota of Downtown L.A. responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

June 03, 2022

Dealership Rating
Employee Rating

Service was pretty awesome. The sales Rep Erick was very helpful and kind and help me with his experience to get the deal I was looking for. I highly recommend Toyota of Downt More

by Marvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Erick

Helpful
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Jun 07, 2022

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

May 27, 2022

Dealership Rating
Employee Rating

Great customer service and great energy felt comfortable going in and coming out was happy More

by FELIXGS187
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I for got their names sorry

Helpful
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Jun 01, 2022

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

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