Eugene Merlin | Page 2

Found L Certified car on website. Purchased over the phone and had car shipped to TN. Easy process, very helpful and friendly sales staff Eugene Merlin. Purchased over the phone and had car shipped to TN. Easy process, very helpful and friendly sales staff Eugene Merlin. More

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Sales representative was so personable, didn't push us. Pat Enjoyed talking to him not about the car. Eugene followed up he process, also very nice and helpful. The gentleman who explaned the care w Pat Enjoyed talking to him not about the car. Eugene followed up he process, also very nice and helpful. The gentleman who explaned the care was so patient, and made sure we understood. A lot to go over. Thank god though we have that owners manual. Have already told friends to go to your dealership Thanks Trina Steinberg More

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I drove 150 miles to buy the vehicle I wanted. Their price was too high but I hoped they would negotiate. I could not reach a fair deal because, I believe they were trying to take advantage of the vehic price was too high but I hoped they would negotiate. I could not reach a fair deal because, I believe they were trying to take advantage of the vehicle shortage at my expense. Salesman tried to tie some tax savings into the high car price. More

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Great experience and great customer service overall. The only issue I had was that my Sales Rep was not in even though we had set an appointment. I wish he would have called me to let me know that. However, only issue I had was that my Sales Rep was not in even though we had set an appointment. I wish he would have called me to let me know that. However, Eugene took care of me and was wonderful throughout the entire process. More

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I actually look forward getting my car serviced. Truly nice experience with Lexus sales and service Dept. nice experience with Lexus sales and service Dept. More

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Eugene was professional and courteous. He put agreed to a deal that was fair and worked quickly to get the purchase closed. I highly recommend using Eugene and this dealership. a deal that was fair and worked quickly to get the purchase closed. I highly recommend using Eugene and this dealership. More

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Eugene did a nice job. I have bought a lot of cars over the years. I will see how your dealership compares over the next 20,000 miles of my car. Thus far, you are the second best dealership I have dealt the years. I will see how your dealership compares over the next 20,000 miles of my car. Thus far, you are the second best dealership I have dealt with, but that can change based upon the upcoming service. You can move to 1 or to 4. I normally buy cars from Mike Connolly at Mercedes of Hoffman Estates, but he didn't have the GX I wanted. If your customer service is similar to Mike, then I might be here forever. More

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Great people-great car-attractive facility. Really good experience. Only comment is I thought it customary that dealer provided a full tank of gas at purchase. On Way home noticed that gauge read only abou experience. Only comment is I thought it customary that dealer provided a full tank of gas at purchase. On Way home noticed that gauge read only about 7/8 full, but not a big deal. I’d certainly come back & recommend to others More

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Eugene is one of the best sales consultant i have ever encounter. i have bought 2 car from him recently. Also, my family has bought several lexus cars and suvs from him in the past and it has nothing but encounter. i have bought 2 car from him recently. Also, my family has bought several lexus cars and suvs from him in the past and it has nothing but outstanding service and process. More

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Purchase of RX 350 Great experience! I was supported, but not pressured, through the whole process. I look forward to any future purchase and service. Jake helped me Great experience! I was supported, but not pressured, through the whole process. I look forward to any future purchase and service. Jake helped me navigate the technology and I left feeling as though I knew how to use the technology efficiently. More

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