Eva Castanon | Page 2

Overall, Kelly Nissan has done good work maintaining and servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my servicing my 2022 Nissan Pathfinder, and I appreciate the quality of service I have received from the dealership. However, I am disappointed with my recent experience regarding my vehicle’s battery and Nissan’s warranty coverage. My battery was getting low, which caused multiple alarms, warning lights, and sensors to activate. Because there were so many warnings, I had to have the vehicle diagnosed to determine what was causing the problem. I later learned that the battery and related diagnostic costs were not covered under my warranty, leaving me responsible for paying these expenses out of pocket. This experience has made me seriously question the value of purchasing an extended warranty from Nissan. When a customer pays additional money for warranty protection, there is an expectation that it will provide meaningful coverage when problems arise. If common issues such as a failing battery—and the diagnostic work needed to identify that problem—are excluded, it raises the question: What exactly am I paying for? I understand that warranties have limitations and exclusions, but I believe Nissan needs to be more transparent about what is and is not covered. Customers should not discover these limitations only after experiencing a problem and receiving an unexpected bill. I want to emphasize that my concern is primarily with the warranty coverage, not the quality of service I have received from Kelly Nissan. I appreciate the work Kelly Nissan has done on my Pathfinder, but this experience has definitely made me reconsider whether purchasing a Nissan warranty in the future is worth the cost. More

by nevell.smith Verified Customer Verified Customer

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Very professional service. I was informed at every step with my vehicle. Clean comfortable waiting room. I was informed at every step with my vehicle. Clean comfortable waiting room. More

by MZSMURF99 Verified Customer Verified Customer

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I arrived at 10am, I was greeted by staff and experienced a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. a less than 3 minute wait. The staff were all very courteous, friendly, and helpful. More

by sharond823 Verified Customer Verified Customer

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Amber was very nice and informative. The overall dealership is great . Only issue is the very long wait time. The overall dealership is great . Only issue is the very long wait time. More

by DMOREHEAD54 Verified Customer Verified Customer

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every time I come there i have an issue. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. my camera went out in the front of mt car on the window shield 285 dollars is crazy, why not just disable it. i paid 220 dollars just to check it. once before i came there for an oil change i had a coupon for 80 dollars for oil change and tire rotation. they stated that i needed new tires, so the rotation was not done but the oil change cost me 120 dollars when i had a coupon for 80 dollars. the dealer is just too expensive for work to be done on my car. no discount on anything. on the last visit the video stated that my brakes were good. when talking to the service advisor she stated that i needed brakes paperwork and video did not match. also, every time i come my extended warrant date change. I was told this last time it expired on the 13 of July. before that it was the in August More

by JACQUELINCOUSINS Verified Customer Verified Customer

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Great service, extremely professional staff. Work was done on time. I would recommend them highly. Work was done on time. I would recommend them highly. More

by CHUX58 Verified Customer Verified Customer

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Thanks for the customer service that was provided. Raul and the staff are extremely thoughtful about how to ask for assistance that I may not not remember. Raul and the staff are extremely thoughtful about how to ask for assistance that I may not not remember. More

by Bigdog9409 Verified Customer Verified Customer

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I appreciate they concern they go out they way to try to solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 solve problems and give me the sense of peace I give all stars to Daniel in the lion den much blessings to him and y’all staff and business 🫶🏻 More

by melanie3sons Verified Customer Verified Customer

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Outstanding have been going to Kelly Nissan since 2020 and have always been completely satisfied with their work. But that being said why do I keep getting this email because have completed it now for the and have always been completely satisfied with their work. But that being said why do I keep getting this email because have completed it now for the second time on this service call. Great Service Department Awesome but for this IT department for these Text messages get an very Poor performance at 0 Zero needs a lot of work like putting a human being in charge of it More

by PAULJ2076 Verified Customer Verified Customer

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Always have great service there since 2020 always go there with my Rogue Sport 2019 year model and I only trust Kelly Nissan to handle my Vehicle maintenance there with my Rogue Sport 2019 year model and I only trust Kelly Nissan to handle my Vehicle maintenance More

by PAULJ2076 Verified Customer Verified Customer

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