Evan Grodan | Page 5

Envision Ford of Oxnard responded

Thank you for sharing your feedback. I’m very sorry to hear about your recent experience — waiting two hours despite having an appointment is absolutely not the experience we want for our customers. You’re right to expect better communication and a smoother check-in process. We’ve been reviewing our scheduling system to ensure appointment times are honored more accurately and that our customers are updated if unexpected delays occur. I also appreciate your note about the car wash — that’s helpful feedback as we evaluate ways to bring back added conveniences for our guests. Please know your time and loyalty mean a great deal to us, and I’d like the chance to personally make this right on your next visit. — Nemer Sarriedine, General Manager

Envision Ford of Oxnard responded

I’m very glad to hear you had such a positive experience with our team and that your vehicle was repaired quickly using original Ford parts. Providing quality work with genuine components and great customer service is always our goal. Thank you for recommending us — we truly appreciate your trust and loyalty!

Envision Ford of Oxnard responded

I’m glad to hear your service visit went well and that Evan was both pleasant and helpful throughout the process. It’s great to know you plan on returning for your future maintenance — we’ll be ready to take care of you and your vehicle again. Thank you for your trust!

Envision Ford of Oxnard responded

I’m glad to hear your last visit went so well and that Evan provided excellent service. His courteous, helpful, and friendly approach is exactly what we want every customer to experience. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear you appreciated Evan’s clear and detailed communication throughout the process — staying updated makes all the difference. It’s also great to know you felt comfortable in our waiting room and enjoyed the amenities. Thank you for your kind words and for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear your service advisor really took the time to understand your concerns and kept you well informed while your vehicle was in service. Communication and attentiveness are key, and it’s great to know you had such a positive experience. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear your oil change visit was smooth from start to finish. That’s exactly the type of hassle-free service experience we want our customers to enjoy. Thank you for trusting us with your car — we look forward to seeing you again next time!

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!