Evan Grodan | Page 6

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear your appointment went smoothly, with quick service that had you in and out on time. It’s great to know your service advisor took such good care of you and left you happy with the experience. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. I understand how frustrating it must have been to come in for a recall repair and leave without it being completed, especially with concerns about the battery and additional recommended repairs. That’s not the kind of visit we want our customers to have. I’d like the chance to personally review what happened with your appointment, including the recall and the battery inspection, so we can clear up any confusion and make this right. Your trust is important to us, and I want to ensure you feel confident in the service you receive here. Please reach out to me directly so we can go over this together.

Envision Ford of Oxnard responded

I’m glad to hear our team took the time to be patient and made sure you got exactly the right part instead of just any replacement. That attention to detail is what we strive for. Thank you for sharing your experience and for trusting us with your business!

Envision Ford of Oxnard responded

I’m glad we were able to take care of your truck on short notice and provide you with good service from both our technician and representative. We appreciate your trust and look forward to helping you again whenever you need us.

Envision Ford of Oxnard responded

We truly appreciate your loyalty and the extra effort it takes to come to us instead of the location closer to your home. It means a lot to know our friendly, on-time, and communicative service keeps you coming back. Thank you for trusting our team — we’ll always work hard to make the drive worth it.

Envision Ford of Oxnard responded

I’m glad to hear your warranty repair went smoothly and that our team’s patience and professionalism stood out. That’s exactly the kind of experience we strive to provide every customer. Thank you for sharing your feedback, and we look forward to assisting you again in the future.