Evan Grodan | Page 6

Envision Ford of Oxnard responded

Thank you for your kind feedback! We’re glad to hear you received great customer service and enjoyed our waiting room refreshments. We truly appreciate your recommendation to family members and your business. We look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Evan and Mike made your service visit quick and easy, with a smooth drop-off and pick-up. They’ll be happy to hear your appreciation. Thanks again, and we look forward to seeing you next time! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Evan made your recall service visit smooth and easy from start to finish. Taking care of recall work efficiently and keeping the process hassle-free is exactly what we aim for. We appreciate you choosing us and look forward to helping you again whenever you need us. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that Daniel consistently provides helpful, efficient, and attentive service. His commitment to ensuring work is completed properly, addressing details, and communicating promptly when issues arise truly sets him apart. We sincerely appreciate your kind words and your trust in our service department. Feedback like this means a great deal to our team, and we look forward to continuing to provide you with excellent service in the future.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Evan took such good care of you and kept you informed throughout the process with your Bronco. Clear communication makes all the difference. We’re also happy you enjoyed the coffee in our customer lounge—it’s the little things that help make the experience a positive one. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear our Ford team completed the work quickly, courteously, and to your satisfaction. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for your kind feedback! We’re happy to hear you received good, quick service and that you would highly recommend our Ford service team. We truly appreciate your business and look forward to seeing you again at your next service visit. Thank you!

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear Evan was great to work with and kept you well informed throughout your visit. We also understand your concern regarding the cost and appreciate you sharing that perspective. Transparency and value are important to us, and your comments help us continue to improve. We appreciate your business and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re happy to hear Evan was outstanding in explaining the work, keeping his promises, and guiding you with his knowledge. Clear communication and follow-through are exactly what we strive for. We appreciate your trust and look forward to taking care of you again. — Ford of Oxnard Team