Evan Payne | Page 5

I have never felt so taken advantage of and disrespected by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended in July, I visited Paramount to buy out my car. After meeting with CJ from finance, I found that the monthly payment was significantly higher than expected. Upon reviewing documents at home, I discovered over $7,000 in extra warranties and contracts that had not been discussed. The next day, I returned to Paramount to express my concerns and requested the cancellation of these extras. Initially, I was told to wait for several hours or come back another day, but after saying I could stay, a finance manager provided me with a cancellation sheet to complete shortly after. I was told my financing and payments would be updated within one to two weeks. Two weeks later, I called for an update and spoke with Brandon, who assured me everything had been submitted. I requested confirmation of the cancellations and on what my new financing and payments would be, but did not hear back. After two more weeks of follow-up, I spoke with another manager, Andy, who promised to call me back with confirmation of all of this information, but never did. Frustrated, I visited Paramount again on August 31st and learned from another employee, Evan, that my cancellations had never been processed. I was told it was now too late to adjust my payments. Evan stated he could process the cancellations on September 2nd but that I would need to refinance the loan and pay taxes again. It was disclosed that this wouldn’t have been necessary if they had submitted my cancellations the first time. Evan reached out on September 2nd to inform me they were sending a check to my financing bank, which would take a week or two to process. However, on September 18th, when I contacted my bank, they confirmed no payments had been received. When I followed up with Evan, he claimed the process could take 3-4 weeks and should be resolved before my next billing cycle. My next payment is tomorrow and as no surprise, this issue has still not been resolved and Ally has still not received this payment. This manipulation and deceit have persisted for nearly three months. I've repeatedly asked for confirmation and have received inconsistent and incorrect information from various managers and employees. The time and effort I've dedicated to resolving this matter have far exceeded what is reasonable, yet it remains unresolved. As a customer of Paramount Kia for over three years, I feel deeply disrespected. I have been patient throughout this ordeal, but my frustration has reached unacceptable levels. I am still waiting for a resolution. More

Report | Print

Chao was the best showing me everything I needed to know answer all my question will recommend him any day best sales person to deal with. answer all my question will recommend him any day best sales person to deal with. More

Report | Print

Very good experience, Evan and the rest of the crew that I worked with made it easy. I spotted what I was looking for in NC and with a little hard work it was delivered to my ranch in MT 10 days. Thank Y'al I worked with made it easy. I spotted what I was looking for in NC and with a little hard work it was delivered to my ranch in MT 10 days. Thank Y'all! More

Report | Print

We had a fantastic experience at Paramount Kia, thanks to Levi and Evan. From start to finish, they were incredibly helpful, addressing all our questions and concerns with patience and expertise. Levi guided Levi and Evan. From start to finish, they were incredibly helpful, addressing all our questions and concerns with patience and expertise. Levi guided us through the test drive of the Kia Telluride EX Xline, showcasing its impressive features, and made sure we were fully informed. Although there was a minor hiccup during the final stages of the process, Evan stepped up and resolved the issue, ensuring everything was handled smoothly. The dealership itself is spotless, and the staff is both professional and friendly. We ended up leasing the vehicle and couldn't be happier with the service and support we received. Highly recommend Paramount Kia for a top-notch car-buying experience! More

Report | Print

Chao was a pleasure to work with and I will definitely cone back and work with me again. cone back and work with me again. More

Report | Print

Jordan was a pleasure to work with. Afterbeing in an accident and totaling my vehicle I was hoping to find a deal. Jordan and Evan gave me a great vehicle for less than I expected. The Afterbeing in an accident and totaling my vehicle I was hoping to find a deal. Jordan and Evan gave me a great vehicle for less than I expected. The finance manager was friendly. This dealership is courteous, friendly, efficient and a pleasure to deal with. More

Report | Print

Perfect experience Chao answer all my question that was needed I would recommend him to anyone. needed I would recommend him to anyone. More

Report | Print

They did a great job with me and my dad helped me get a good car and was very helpful good car and was very helpful More

Report | Print

Donavan was wonderful. Pleasant to talk to. Courteous, professional,and we got everything done in a timely manner. Pleasant to talk to. Courteous, professional,and we got everything done in a timely manner. More

Report | Print

I was upside down on my old vehicle he got me the perfect vehicle brand new great experience. Recommended chao any day vehicle brand new great experience. Recommended chao any day More

Report | Print