Evan Payne | Page 5

Was referred to Randy from Jason Green in service. He met us at the door with Kaleb Green. Awesome experience; found exactly what we were looking for. Evan made the numbers right and Eli in finance fi He met us at the door with Kaleb Green. Awesome experience; found exactly what we were looking for. Evan made the numbers right and Eli in finance finished the paperwork in short order. Never any pressure at all. Loved the e perience! Do not hesitate giving this dealer a chance to earn your business!!!. Love our new Sorento X-line!!!!! More

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I toured a lot of dealerships before buying a car here, these guys were the best! Kaleb was my sales rep and he went above and beyond and was in constant communication with me. For the first time in my lif these guys were the best! Kaleb was my sales rep and he went above and beyond and was in constant communication with me. For the first time in my life, I left a dealership happy and very proud of my purchase. More

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Very pleased with my experience working with Kaleb & the Paramount Kia team. I am loving my new vehicle. I would recommend others to check out this dealership. Thank you all! Paramount Kia team. I am loving my new vehicle. I would recommend others to check out this dealership. Thank you all! More

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Michael understood what we were looking for and was very helpful in making sure we got what we wanted. There was a little glitch that we ran into with the selection of our car, but everyone worked hard to e helpful in making sure we got what we wanted. There was a little glitch that we ran into with the selection of our car, but everyone worked hard to ensure our satisfaction. I truly appreciate Michael’s assistance and that he wasn’t overbearing. More

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Very easy quick and friendly service. Good sewerts of your time. Smiles all around from everyone.. Good sewerts of your time. Smiles all around from everyone.. More

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5 Star rating. ...Hunter had excellent knowledge of vehical and extremely eager to please in any way he could. very easy to communicate with. 5 star for Evan...hone ...Hunter had excellent knowledge of vehical and extremely eager to please in any way he could. very easy to communicate with. 5 star for Evan...honest and completely up front with the numbers. 5 star for Katie. very personable and knew every thing about the vehical. made the whole experience very pleasant. More

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everyone was very nice and helpful. chao was most patient while i looked at cars chao was most patient while i looked at cars More

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Tim Whitener really made sure I was at ease and happy! When going to even look at a vehicle there is this stigma of there will be pressure to purchase or be bombarded by so many people as soon as I drive When going to even look at a vehicle there is this stigma of there will be pressure to purchase or be bombarded by so many people as soon as I drive on the lot. At Paramount KIA that was not the case! I arrived, and was greeted by Tim Whitener with respect and kindness immediately and asked if I was looking for anything particular. I was in need of a larger vehicle to accommodate a growing family and I was immediately put at ease and guided to what I wanted to look at! Not once was I overwhelmed! He asked if I wanted to drive the Carnival and we took it for a test drive. Usually at some point I am asked “are you ready to take it home or if we get the numbers right would you take it home” Tim did not use any of that. He asked me questions about my needs and desires and we sat down and looked things over. I never felt pressured and I always felt like I was the one making the decision. When I met Evan Payne, the sales manager, he was honest and kind and explained everything to me as well. Ryan Briggs, in finance, was so helpful and talked me through each step and helped me complete everything easily and even when I had questions or wanted to tweak something he answered my questions and changed things without any problems or frustrations. Everyone there made everything so pleasant and easy. Knowing this is a Christian dealership is a bonus for me! I had no frustration that usually comes with buying a car! At the end, Time went over every detail of the vehicle again to be sure I didn’t have any questions and told me if I had any after getting home to be sure to give him a call. I’m so thankful I chose Paramount KIA for my vehicle purchase! I truly cannot say enough great things about my purchase experience at Paramount KIA! Everything was smooth and wonderful, and I would recommend Paramount KIA over any dealership to everyone I meet! More

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I have never felt so taken advantage of and disrespected by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended in July, I visited Paramount to buy out my car. After meeting with CJ from finance, I found that the monthly payment was significantly higher than expected. Upon reviewing documents at home, I discovered over $7,000 in extra warranties and contracts that had not been discussed. The next day, I returned to Paramount to express my concerns and requested the cancellation of these extras. Initially, I was told to wait for several hours or come back another day, but after saying I could stay, a finance manager provided me with a cancellation sheet to complete shortly after. I was told my financing and payments would be updated within one to two weeks. Two weeks later, I called for an update and spoke with Brandon, who assured me everything had been submitted. I requested confirmation of the cancellations and on what my new financing and payments would be, but did not hear back. After two more weeks of follow-up, I spoke with another manager, Andy, who promised to call me back with confirmation of all of this information, but never did. Frustrated, I visited Paramount again on August 31st and learned from another employee, Evan, that my cancellations had never been processed. I was told it was now too late to adjust my payments. Evan stated he could process the cancellations on September 2nd but that I would need to refinance the loan and pay taxes again. It was disclosed that this wouldn’t have been necessary if they had submitted my cancellations the first time. Evan reached out on September 2nd to inform me they were sending a check to my financing bank, which would take a week or two to process. However, on September 18th, when I contacted my bank, they confirmed no payments had been received. When I followed up with Evan, he claimed the process could take 3-4 weeks and should be resolved before my next billing cycle. My next payment is tomorrow and as no surprise, this issue has still not been resolved and Ally has still not received this payment. This manipulation and deceit have persisted for nearly three months. I've repeatedly asked for confirmation and have received inconsistent and incorrect information from various managers and employees. The time and effort I've dedicated to resolving this matter have far exceeded what is reasonable, yet it remains unresolved. As a customer of Paramount Kia for over three years, I feel deeply disrespected. I have been patient throughout this ordeal, but my frustration has reached unacceptable levels. I am still waiting for a resolution. More

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Chao was the best showing me everything I needed to know answer all my question will recommend him any day best sales person to deal with. answer all my question will recommend him any day best sales person to deal with. More

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