Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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5.0
268 Reviews
5.0

268 Reviews

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268 Reviews of Evelyn Franchi

September 30, 2025

Dealership Rating
Employee Rating

Really helpful, clean, everyone is friendly and outgoing, they explain everything and repeat everything if asked to explain More

by jenniferper125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Sep 30, 2025

City Volkswagen of Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 30, 2025

Dealership Rating
Employee Rating

Alex and team were great. They always make the buying process pleasant and easy. Third VW from this dealer and have no plans to change. More

by Gdadamczyk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Sep 30, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 30, 2025

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Employee Rating

I am so happy with my entire experience at City Volkswagon and with working with David! He was knowledgeable, patient and kind and I am thrilled with my new 2025 Tiguan and the entire process that More

by valkahan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2025

City Volkswagen of Chicago responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 29, 2025

Dealership Rating
Employee Rating

This was my first time at this dealership and from the moment I stepped in, I felt like this was the place to be. I was greeted by all staff that crossed my path and working with Maria was great. So frien More

by jdavila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Ghiran

Sep 29, 2025

City Volkswagen of Chicago responded

Thank you so much for choosing City Volkswagen of Chicago! Please let us know if we can be of any more assistance. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 24, 2025

Dealership Rating
Employee Rating

This dealership has gone above and beyond in my situation. The good customer service and quick action was amazing. Ed was very helpful very kind and pleasant. Told everything as was and was very pa More

by psienko18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clemente Garibay, Eddie Speck

Sep 25, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 22, 2025

Dealership Rating
Employee Rating

Alex was such a great help! I was buying my first car, Alex explained everything to me. He is very insightful and understanding when it came to any questions or concerns I had. More

by julissaq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Alex Rocha

Sep 22, 2025

City Volkswagen of Chicago responded

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 19, 2025

Dealership Rating
Employee Rating

Edgar was a very good salesman and was always transparent with me throughout the process. Finance manager was also very helpful and upfront. Would definitely recommend. More

by d.destefano87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Sep 19, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 16, 2025

Dealership Rating
Employee Rating

Ed was nothing but great. He isn’t your typical pushy car salesman. He was pleasant to work with over the phone and in person. He’s patient and explained everything thoroughly More

by Krystal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Speck

Sep 16, 2025

City Volkswagen of Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 12, 2025

Dealership Rating
Employee Rating

Great help with my ID4 through the deal and execution. Appreciated through and through. Highly Recommend More

by ID4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha , Leo

Sep 12, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

September 08, 2025

Dealership Rating
Employee Rating

Alex Rocha was great at helping me find the best car for me to take home! Very professional and patient, answered all my questions straightaway. There was no pressure and no surprises regarding additional p More

by arzaniileana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Rocha

Sep 08, 2025

City Volkswagen of Chicago responded

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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